Table Of Contents

Preface

Audience

How to Use This Guide

Related Documentation

Symbols and Conventions

Obtaining Documentation

Cisco.com

Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Preface

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This guide provides instructions for the administration of the Cisco 11500 Series Content Services Switches (CSS). It describes how to perform administration tasks on the CSS, including managing the CSS software, upgrading your CSS software, and so on. Information in this guide applies to all CSS models except where noted.

The CSS software is available in a Standard or optional Enhanced feature set. The Enhanced feature set contains all of the Standard feature set and also includes Network Address Translation (NAT) Peering, Domain Name Service (DNS), Demand-Based Content Replication (Dynamic Hot Content Overflow), Content Staging and Replication, and Network Proximity DNS. Proximity Database and Secure Management, which includes Secure Shell Host and SSL strong encryption for the Device Management software, are optional features.

This preface contains the following major sections:

•Audience

•How to Use This Guide

•Related Documentation

•Symbols and Conventions

•Obtaining Documentation

•Documentation Feedback

•Cisco Product Security Overview

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Audience

This guide is intended for the following trained and qualified service personnel who are responsible for configuring the CSS:

•Web master

•System administrator

•System operator

How to Use This Guide

This guide is organized as follows:

Chapter	Description
Chapter 1, Managing the CSS Software	Copy the running-configuration and startup-configuration files, specify file storage locations for a two-disk 11500 series CSS, and unpack and remove an ArrowPoint Distribution Image (ADI). This chapter also includes an overview of the CSS system software.
Chapter 2, Specifying the CSS Boot Configuration	Set the primary and secondary boot configuration for the CSS.
Chapter 3, Configuring User Profiles	Configure user profiles in the default-profile file.
Chapter 4, Using the CSS Logging Features	Configure logging for the CSS. This chapter also provides information displaying and interpreting log messages.
Chapter 5, Configuring Simple Network Management Protocol (SNMP)	Configure SNMP on the CSS. This chapter also includes a summary of all CSS Enterprise Management Information Base (MIB) objects.
Chapter 6, Configuring Remote Monitoring (RMON)	Configure RMON on the CSS.
Chapter 7, Using an XML Document to Configure the CSS	Use extended markup language (XML) to configure a CSS.
Chapter 8, Using the CSS Scripting Language	Use the CSS scripting language to automate configuration tasks and create script keepalives. This chapter includes example scripts.
Appendix A, Upgrading Your CSS Software	Upgrade your CSS software manually or use the upgrade script.
Appendix B, Using the Offline Diagnostic Monitor Menu	Use the Offline Diagnostic Monitor (Offline DM) menu.

Related Documentation

In addition to this document, the CSS documentation set includes the following:

Document Title	Description
Release Note for the Cisco 11500 Series Content Services Switch	This release note provides information on operating considerations, caveats, and command-line interface (CLI) commands for the Cisco 11500 series CSS.
Cisco 11500 Series Content Services Switch Hardware Installation Guide	This guide provides information for installing, cabling, and powering the Cisco 11500 series CSS. In addition, this guide provides information about CSS specifications, cable pinouts, and hardware troubleshooting.
Cisco Content Services Switch Getting Started Guide	This guide describes how to perform initial administration and configuration tasks on the CSS, including: •Booting the CSS for the first time and a routine basis, and logging in to the CSS •Configuring the username and password, Ethernet management port, static IP routes, and the date and time •Configuring DNS server for hostname resolution •Configuring sticky cookies with a sticky overview and advanced load-balancing method using cookies •Finding information in the CSS documentation with a task list •Troubleshooting the boot process
Cisco Content Services Switch Routing and Bridging Configuration Guide	This guide describes how to perform routing and bridging configuration tasks on the CSS, including: •Management ports, interfaces, and circuits •Spanning-tree bridging •Address Resolution Protocol (ARP) •Routing Information Protocol (RIP) •Internet Protocol (IP) •Open Shortest Path First (OSPF) protocol •Cisco Discovery Protocol (CDP) •Dynamic Host Configuration Protocol (DHCP) relay agent
Cisco Content Services Switch Content Load-Balancing Configuration Guide	This guide describes how to perform CSS content load-balancing configuration tasks, including: •Flow and port mapping •Services •Service, global, and script keepalives •Source groups •Loads for services •Server/Application State Protocol (SASP) •Dynamic Feedback Protocol (DFP) •Owners •Content rules •Sticky parameters •HTTP header load balancing •Content caching •Content replication
Cisco Content Services Switch Global Server Load-Balancing Configuration Guide	This guide describes how to perform CSS global load-balancing configuration tasks, including: •Domain Name System (DNS) •DNS Sticky •Content Routing Agent •Client-Side Accelerator •Network proximity
Cisco Content Services Switch Redundancy Configuration Guide	This guide describes how to perform CSS redundancy configuration tasks, including: •VIP and virtual interface redundancy •Adaptive session redundancy •Box-to-box redundancy
Cisco Content Services Switch Security Configuration Guide	This guide describes how to perform CSS security configuration tasks, including: •Controlling access to the CSS •Secure Shell Daemon protocol •Radius •TACACS+ •Firewall load balancing
Cisco Content Services Switch SSL Configuration Guide	This guide describes how to perform CSS SSL configuration tasks, including: •SSL certificate and keys •SSL termination •Back-end SSL •SSL initiation
Cisco Content Services Switch Command Reference	This reference provides an alphabetical list of all CLI commands including syntax, options, and related commands.
Cisco Content Services Switch Device Management User's Guide	This guide describes how to use the Device Management user interface, an HTML-based Web-based application that you use to configure and manage your CSS.

Symbols and Conventions

This guide uses the following symbols and conventions to identify different types of information.

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Caution A caution means that a specific action you take could cause a loss of data or adversely impact use of the equipment.

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Warning A warning describes an action that could cause you physical harm or damage the equipment.

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Note A note provides important related information, reminders, and recommendations.

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Bold text indicates a command in a paragraph.

Courier text indicates text that appears on a command line, including the CLI prompt.

Courier bold text indicates commands and text you enter in a command line.

Italic text indicates the first occurrence of a new term, book title, emphasized text, and variables for which you supply values.

1. A numbered list indicates that the order of the list items is important.

a. An alphabetical list indicates that the order of the secondary list items is important.

•A bulleted list indicates that the order of the list topics is unimportant.

–An indented list indicates that the order of the list subtopics is unimportant.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

•Report security vulnerabilities in Cisco products.

•Obtain assistance with security incidents that involve Cisco products.

•Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

•Emergencies — security-alert@cisco.com

•Nonemergencies — psirt@cisco.com

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Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on

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In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

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Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

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Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html