Cisco ICM ソフトウェア: IP Contact Center 管理ガイド Release 5.0
IPCC レポーティングの WebView データ
IPCC レポーティングの WebView データ
発行日;2012/07/20 | ドキュメントご利用ガイド | ダウンロード ; この章pdf , ドキュメント全体pdf (PDF - 3MB) | フィードバック

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IPCC レポーティングの WebView データ

IPCC レポーティングの WebView データ

この項では、ICM ソフトウェア WebView の IPCC テンプレートに表示されるレポート データについて説明します。次の表では、レポート データの正確なフィールド名ではなく、レポート データ型を示します。多くの場合、データ フィールドは、画面上のスペースを節約するためにレポートでは短縮形で示されます。

 

レポート データ
データが表示されるテンプレート

% abandoned

agteam05:Agent Task Detail Performance

agtskg05:Agent Task Detail Performance

caltyp21:Call Type Half Hour Report

caltyp22:Call Type Daily Report

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

% active/talking agents

perskg03:Peripheral Skill Group Agent State Status Real Time

% available agents

perskg03:Peripheral Skill Group Agent State Status Real Time

% busy

trkgrp23:IVR Ports Performance Half Hour

% handled tasks

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

% idle

perskg03:Peripheral Skill Group Agent State Status

% incoming tasks

agteam04:Agent Task Detail Activity

% intercept

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

% internal hold

agtskg05:Agent Task Detail Performance

% internal tasks

agteam04:Agent Task Detail Activity

% interrupted

perskg03:Peripheral Skill Group Agent State Status

% not ready agents

perskg03:Peripheral Skill Group Agent State Status Real Time

% outgoing tasks

agteam04:Agent Task Detail Activity

% queued tasks

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

% reserved

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

% time abandoned while offer time

agent05:Agent Task Detail Performance

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

% time active/talking

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

entskg03:Enterprise Skill Group Agent Status

entskg09:Enterprise Skill Group Normalized Agent State

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

perskg09:Peripheral Skill Group Normalized Agent State

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

% time available

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

entskg03:Enterprise Skill Group Agent Status

entskg09:Enterprise Skill Group Normalized Agent State

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

perskg09:Peripheral Skill Group Normalized Agent State

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

% time busy other

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

% time callback messages

agent04:Agent Task Detail Activity

agteam04:Agent Task Detail Activity

agtper04:Agent Peripheral Task Detail Activity

agtskg04:Agent Task Detail Activity

% time conferenced in tasks

agent05:Agent Task Detail Performance

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

% time conferenced out tasks

agent05:Agent Task Detail Performance

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

% time external out tasks

agent04:Agent Task Detail Activity

agtper04:Agent Peripheral Task Detail Activity

agtskg04:Agent Task Detail Activity

% time handled

agent04:Agent Task Detail Activity

agtper04:Agent Peripheral Task Detail Activity

agtskg04:Agent Task Detail Activity

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

% time hold tasks

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily Report#Percent_Hold_Time

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtskg05:Agent Task Detail Performance

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

% time idle

entskg03:Enterprise Skill Group Agent Status

% time incoming hold tasks

agent05:Agent Task Detail Performance

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

% time internal hold tasks

agent05:Agent Task Detail Performance

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

% time internal out

agent04:Agent Task Detail Activity

agtper04:Agent Peripheral Task Detail Activity

agtskg04:Agent Task Detail Activity

% time interrupted

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

% time not ready

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

entskg09:Enterprise Skill Group Normalized Agent State

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

perskg09:Peripheral Skill Group Normalized Agent State

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

% time outgoing hold tasks

agent05:Agent Task Detail Performance

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

% time supervisor assisted tasks

agent05:Agent Task Detail Performance

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

% time utilization

entskg05:Enterprise Skill Group % Utilization of Ready Agents

entskg20:Enterprise Skill Group Status Real Time

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

entskg27:Enterprise Skill Group Historical All Fields

entskg28:Enterprise Skill Group Real Time All Fields

perskg05:Peripheral Skill Group % Utilization of Ready Agents

perskg20:Peripheral Skill Group Status Real Time

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

perskg27:Peripheral Skill Group Historical All Fields

% time wrap up

agent04:Agent Task Detail Activity

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agteam04:Agent Task Detail Activity

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agtper04:Agent Peripheral Task Detail Activity

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtskg04:Agent Task Detail Activity

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

entskg03:Enterprise Skill Group Agent Status

entskg09:Enterprise Skill Group Normalized Agent State

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

% utilization 5

perskg28:Peripheral Skill Group Real Time All Fields

% wrap up agents

perskg03:Peripheral Skill Group Agent State Status Real Time

abandoned hold tasks

agent22:Agent Task Summary Daily

agent05:Agent Task Detail Performance

agent21:Agent Task Summary Half Hour

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agent27:Agent Historical All Fields

agteam05:Agent Task Detail Performance

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agteam27:Agent Team Historical All Fields

agtper05:Agent Peripheral Task Detail Performance

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtper27:Agent Peripheral Historical All Fields

agtskg05:Agent Task Detail Performance

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

agtskg27:Agent Skill Group Historical All Fields

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

entskg27:Enterprise Skill Group Historical All Fields

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

perskg27:Peripheral Skill Group Historical All Fields

abandoned queue

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entsvc23:Enterprise Service Real Time All Fields

entsvc24:Enterprise Service Historical All Fields

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

persvc26:Peripheral Service All Fields Historical

abandoned queue 30

persvc27:Peripheral Service Real Time All Fields

abandoned queue 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

abandoned queue today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

abandoned ring

agtper27:Agent Peripheral Historical All Fields

agteam27:Agent Team Historical All Fields

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg27:Peripheral Skill Group Historical All Fields

abandoned ring time

agtper27:Agent Peripheral Historical All Fields

agteam27:Agent Team Historical All Fields

abandoned short tasks

persvc20:Peripheral Service for IVR Queue Half Hour

persvc21:Peripheral Service IVR Queue Daily

persvc24:Peripheral Service Agent Half Hour

persvc25:Peripheral Service Agent Daily

abandoned tasks

agent 22:Agent Task Summary Daily

agent21:Agent Task Summary Half Hour

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agent27:Agent Historical All Fields

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agteam27:Agent Team Historical All Fields

agteam27:Agent Team Historical All Fields

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtper27:Agent Peripheral Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

agtskg27:Agent Skill Group Historical All Fields

caltyp05:Analysis of Calls Half Hour

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg27:Enterprise Skill Group Historical All Fields

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

perskg27:Peripheral Skill Group Historical All Fields

persvc20:Peripheral Service for IVR Queue Half Hour

persvc21:Peripheral Service IVR Queue Daily

abandoned tasks(続き)

persvc22:Peripheral Service IVR Self Service Half Hour

persvc23:Peripheral Service IVR Self Service Daily

persvc24:Peripheral Service Agent Half Hour

persvc25:Peripheral Service Agent Daily

trkgrp12:Trunks Historical All Fields

abandoned tasks 30

trkgrp04:Trunks Historical All Fields

abandoned tasks 5

caltyp20:Call Type Real Time

abandoned tasks today

trkgrp04:Trunks Historical All Fields

abandoned wait time

persvc20:Peripheral Service for IVR Queue Half Hour

persvc21:Peripheral Service IVR Queue Daily

persvc22:Peripheral Service IVR Self Service Half Hour

persvc23:Peripheral Service IVR Self Service Daily

persvc24:Peripheral Service Agent Half Hour

persvc25:Peripheral Service Agent Daily

abandoned while offered average time

agent05:Agent Task Detail Performance

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

abandoned while offered tasks

agent05:Agent Task Detail Performance

agent21:Agent Task Summary Half Hour

agent22:Agent Task Summary Daily

agent25:Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agteam05:Agent Task Detail Performance

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agtper05:Agent Peripheral Task Detail Performance

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtskg05:Agent Task Detail Performance

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

abandoned while offered time

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

abandoned within service level

caltyp20:Call Type Real Time

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

active in agents

perskg20:Peripheral Skill Group Status Real Time

perskg28:Peripheral Skill Group Real Time All Fields

active in tasks

entskg20:Enterprise Skill Group Status Real Time

entskg28:Enterprise Skill Group Real Time All Fields

active in time

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

active in time 5

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

active other agents

perskg20:Peripheral Skill Group Status Real Time

perskg28:Peripheral Skill Group Real Time All Fields

active other tasks

entskg28:Enterprise Skill Group Real Time All Fields

active other time

entskg27:Enterprise Skill Group Historical All Fields

active other time 5

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

active out agents

perskg20:Peripheral Skill Group Status Real Time

perskg28:Peripheral Skill Group Real Time All Fields

active out tasks

entskg20:Enterprise Skill Group Status Real Time

entskg28:Enterprise Skill Group Real Time All Fields

active out time

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

active out time 5

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

active skill group

agent20:Agent Real Time

agteam20:Agent Team Real Time

agtper20:Agent Peripheral Real Time

active tasks

agteam02:Agent Team Status

agtskg20:Agent Skill Group Real Time

active time

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

entskg27:Enterprise Skill Group Historical All Fields

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

perskg27:Peripheral Skill Group Historical All Fields

active time 30

entskg27:Enterprise Skill Group Historical All Fields

active time 5

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

agent enterprise name

agent03:Agent Media Logout Status

agtper03:Agent Peripheral Media Logout Status

agtskg03:Agent Skill Group Logout Status

agent name

agent03:Agent Media Logout Status

agent04:Agent Task Detail Activity

agent05:Agent Task Detail Performance

agent06:Agent State Trace Detail By Events

agent20:Agent Real Time

agent21:Agent Task Summary Half Hour

agent22:Agent Task Summary Daily

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agent27:Agent Historical All Fields

agent28:Agent Real Time All Fields

agteam02:Agent Team Status

agteam04:Agent Task Detail Activity

agteam05:Agent Task Detail Performance

agteam20:Agent Team Real Time

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agteam27:Agent Team Historical All Fields

agteam28:Agent Team Real Time All Fields

agtper03:Agent Peripheral Media Logout Status

agtper04:Agent Peripheral Task Detail Activity

agtper05:Agent Peripheral Task Detail Performance

agtper20:Agent Peripheral Real Time

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agent name(続き)

agtper26:Agent Peripheral Consolidated Daily

agtper27:Agent Peripheral Historical All Fields

agtper28:Agent Peripheral Real Time All Fields

agtskg03:Agent Skill Group Logout Status

agtskg04:Agent Task Detail Activity

agtskg05:Agent Task Detail Performance

agtskg07:Agent Task Analysis

agtskg20:Agent Skill Group Real Time

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

agtskg27:Agent Skill Group Historical All Fields

agtskg28:Agent Skill Group Real Time All Fields

entskg29:Enterprise Skill Group Logout Real Time

perskg29:Peripheral Skill Group Logout Real Time

agent out on hold

perskg27:Peripheral Skill Group Historical All Fields

agent out on hold time

perskg27:Peripheral Skill Group Historical All Fields

agent out talk time

perskg27:Peripheral Skill Group Historical All Fields

agent out tasks

perskg27:Peripheral Skill Group Historical All Fields

agent out time

perskg27:Peripheral Skill Group Historical All Fields

perskg28:Peripheral Skill Group Real Time All Fields

agent state

agent06:Agent State Trace Detail By Events

agent20:Agent Real Time

agent28:Agent Real Time All Fields

agteam02:Agent Team Status

agteam20:Agent Team Real Time

agteam28:Agent Team Real Time All Fields

agtper20:Agent Peripheral Real Time

agtper28:Agent Peripheral Real Time All Fields

agtskg20:Agent Skill Group Real Time

agtskg28:Agent Skill Group Real Time All Fields

agent team

agteam02:Agent Team Status

agteam04:Agent Task Detail Activity

agteam05:Agent Task Detail Performance

agteam20:Agent Team Real Time

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agteam27:Agent Team Historical All Fields

agteam28:Agent Team Real Time All Fields

agent terminated tasks

agent27:Agent Historical All Fields Report

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

all busy 30

trkgrp04:Trunks Historical All Fields

all busy today

trkgrp04:Trunks Historical All Fields

all ports busy

trkgrp20:All Ports Busy Real Time

trkgrp22:IVR Ports Status Real Time

trkgrp23:IVR Ports Performance Half Hour

all trunks busy

trkgrp12:Trunks Historical All Fields

answer wait time

agent 27:Agent Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agteam27:Agent Team Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

caltyp23:Call Type Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

persvc26:Peripheral Service All Fields Historical

answer wait time 30

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

answer wait time 5

caltyp24:Call Type Real Time All Fields

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

answer wait time today

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

answered 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

answered 5

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

answered tasks

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

perskg28:Peripheral Skill Group Real Time All Fields

persvc26:Peripheral Service Historical All Fields

answered today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out handle time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

auto out hold tasks

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

auto out hold tasks 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out hold tasks today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out hold time

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

auto out hold time today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out talk + hold time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

auto out talk time

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

auto out talk time 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out talk time 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out talk time today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out tasks

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

auto out tasks 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out tasks 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out tasks hold 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out tasks hold time 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out tasks hold time 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out tasks now

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out tasks today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out time

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

auto out time 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out time 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

auto out time today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

available 5

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

available agents

entskg20:Enterprise Skill Group Status Real Time

entskg28:Enterprise Skill Group Real Time All Fields

perskg01:Peripheral Skill Group Status Real Time

perskg20:Peripheral Skill Group Status Real Time

perskg28:Peripheral Skill Group Real Time All Fields

available in MRD

agent04:Agent Task Detail Activity

agent20:Agent Real Time

agteam20:Agent Team Real Time

agtper20:Agent Peripheral Real Time

agtskg04:Agent Task Detail Activity

agtskg20:Agent Skill Group Real Time

available time

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent27:Agent Historical All Fields

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam27:Agent Team Historical All Fields

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper27:Agent Peripheral Historical All Fields

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg27:Agent Skill Group Historical All Fields

entskg01:Enterprise Skill Group Status Real Time

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

available time 5

entskg28:Enterprise Skill Group Real Time All Fields

average abandoned wait

persvc20:Peripheral Service for IVR Queue Half Hour

persvc21:Peripheral Service IVR Queue Daily

persvc22:Peripheral Service IVR Self Service Half Hour

persvc23:Peripheral Service IVR Self Service Daily

persvc24:Peripheral Service Agent Half Hour

persvc25:Peripheral Service Agent Daily

average abandoned delay time

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

average active time

entskg20:Enterprise Skill Group Status Real Time

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

perskg20:Peripheral Skill Group Status Real Time

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

average delay in queue

caltyp05:Analysis of Calls Half Hour

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

persvc27:Peripheral Service Real Time All Fields

average delay queue abandoned

entsvc23:Enterprise Service Real Time All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

average delay queue abandoned 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

average delay queue time

persvc26:Peripheral Service All Fields Historical

average handle active time 5

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

average handle talk time

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Real Time All Fields

average handle time(AHT)

agent04:Agent Task Detail Activity

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agtper04:Agent Peripheral Task Detail Activity

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtskg04:Agent Task Detail Activity

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

entskg20:Enterprise Skill Group Status Real Time

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

entskg27:Enterprise Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

perskg20:Peripheral Skill Group Status Real Time

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

perskg27:Peripheral Skill Group Historical All Fields

persvc22:Peripheral Service IVR Self Service Half Hour

persvc23:Peripheral Service IVR Self Service Daily

persvc24:Peripheral Service Agent Half Hour

persvc25:Peripheral Service Agent Daily

persvc26:Peripheral Service All Fields Historical

average handle time(AHT)5

perskg28:Peripheral Skill Group Real Time All Fields

entskg28:Enterprise Skill Group Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

average hold time

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

average router delay queue 30

caltyp23:Call Type Historical All Fields

caltyp24:Call Type Real Time All Fields

average router delay queue 5

caltyp24:Call Type Real Time All Fields

average router delay queue now

caltyp24:Call Type Real Time All Fields

average router delay queue today

caltyp24:Call Type Real Time All Fields

average speed of answer(ASA)

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

entsvc24:Enterprise Service Historical All Fields

perskg20:Peripheral Skill Group Status Real Time

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

persvc26:Peripheral Service All Fields Historical

average speed of answer(ASA) 5

caltyp20:Call Type Real Time

entskg20:Enterprise Skill Group Status Real Time

entsvc23:Enterprise Service Real Time All Fields

perskg20:Peripheral Skill Group Status Real Time

persvc27:Peripheral Service Real Time All Fields

average speed of answer(ASA) time

entsvc24:Enterprise Service Historical All Fields

average talking time(ATT)

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

average talking time5(ATT)

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

average wrap up time(AWT)

entskg24:Enterprise Skill Group Performance Summary Daily

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

barged-in tasks

agent 22:Agent Task Summary Daily

agent21:Agent Task Summary Half Hour

agent27:Agent Historical All Fields

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam27:Agent Team Historical All Fields

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper27:Agent Peripheral Historical All Fields

agtskg07:Agent Task Analysis

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg27:Agent Skill Group Historical All Fields

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

blind transfer out

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

busy other number of agents

entskg20:Enterprise Skill Group Status Real Time

entskg28:Enterprise Skill Group Real Time All Fields

perskg20:Peripheral Skill Group Status Real Time

perskg28:Peripheral Skill Group Real Time All Fields

busy other time

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent27:Agent Historical All Fields

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agteam27:Agent Team Historical All Fields

agtper23:Agent Peripheral Performance Summary Half Hour

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

perskg28:Peripheral Skill Group Real Time All Fields

busy other time 5

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

call type

caltyp04:Task Type Service Level Real Time

caltyp05:Analysis of Calls Half Hour

caltyp20:Call Type Real Time

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

caltyp23:Call Type Historical All Fields

caltyp24:Call Type Real Time All Fields

callback message time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

callback messages

agent04:Agent Task Detail Activity

agent27:Agent Historical All Fields

agteam04:Agent Task Detail Activity

agtper04:Agent Peripheral Task Detail Activity

agtskg04:Agent Task Detail Activity

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

callback messages average time

agent04:Agent Task Detail Activity

agteam04:Agent Task Detail Activity

agtper04:Agent Peripheral Task Detail Activity

agtskg04:Agent Task Detail Activity

campaign

agent28:Agent Real Time All Fields

agtskg28:Agent Skill Group Real Time All Fields

conferenced in tasks

agent05:Agent Task Detail Performance

agent21:Agent Task Summary Half Hour

agent22:Agent Task Summary Daily

agent27:Agent Historical All Fields

agteam05:Agent Task Detail Performance

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam27:Agent Team Historical All Fields

agtper05:Agent Peripheral Task Detail Performance

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper27:Agent Peripheral Historical All Fields

agtskg05:Agent Task Detail Performance

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg27:Agent Skill Group Historical All Fields

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg27:Enterprise Skill Group Historical All Fields

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg27:Peripheral Skill Group Historical All Fields

conferenced in tasks average time

agent05:Agent Task Detail Performance

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

conferenced in time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

conferenced out tasks

agent 22:Agent Task Summary Daily

agent05:Agent Task Detail Performance

agent21:Agent Task Summary Half Hour

agent27:Agent Historical All Fields

agteam05:Agent Task Detail Performance

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam27:Agent Team Historical All Fields

agtper05:Agent Peripheral Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper27:Agent Peripheral Historical All Fields

agtskg05:Agent Task Detail Performance

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg27:Agent Skill Group Historical All Fields

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg27:Enterprise Skill Group Historical All Fields

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg27:Peripheral Skill Group Historical All Fields

conferenced out tasks average time

agent05:Agent Task Detail Performance

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Peripheral Task Detail Performance

conferenced out time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

consulted tasks

agent 22:Agent Task Summary Daily

agent21:Agent Task Summary Half Hour

agent27:Agent Historical All Fields

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam27:Agent Team Historical All Fields

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper27:Agent Peripheral Historical All Fields

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

consulted time

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

customer account

agent28:Agent Real Time All Fields

agtskg28:Agent Skill Group Real Time All Fields

customer phone

agent28:Agent Real Time All Fields

agtskg28:Agent Skill Group Real Time All Fields

date and time

agent06:Agent State Trace Detail By Events

agent21:Agent Task Summary Half Hour

agent 22:Agent Task Summary Daily

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent25:Peripheral Agent Consolidated

agent26:Agent Consolidated Daily

agent27:Agent Historical All Fields

agent28:Agent Real Time All Fields

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agteam27:Agent Team Historical All Fields

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtper27:Agent Peripheral Historical All Fields

agtper28:Agent Peripheral Real Time All Fields

agtskg07:Agent Task Analysis

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

agtskg27:Agent Skill Group Historical All Fields

agtskg28:Agent Skill Group Real Time All Fields

caltyp05:Analysis of Calls Half Hour

date and time(続き)

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

caltyp23:Call Type Historical All Fields

caltyp24:Call Type Real Time All Fields

entskg08:FTE for Enterprise Skill Group Half Hour

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

entskg27:Enterprise Skill Group Historical All Fields

entskg28:Enterprise Skill Group Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

entsvc24:Enterprise Service Historical All Fields

perskg08:FTE for Peripheral Skill Groups Half Hour

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

perskg27:Peripheral Skill Group Historical All Fields

perskg28:Peripheral Skill Group Real Time All Fields

persvc20:Peripheral Service for IVR Queue Half Hour

persvc21:Peripheral Service IVR Queue Daily

persvc22:Peripheral Service IVR Self Service Half Hour

persvc23:Peripheral Service IVR Self Service Daily

persvc24:Peripheral Service Agent Half Hour

persvc25:Peripheral Service Agent Daily

persvc26:Peripheral Service All Fields Historical

persvc27:Peripheral Service Real Time All Fields

trkgrp04:Trunks Historical All Fields

trkgrp12:Trunks Historical All Fields

trkgrp23:IVR Ports Performance Half Hour

default label

caltyp20:Call Type Real Time

default treatment

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

delay queue abandoned

entsvc23:Enterprise Service Real Time All Fields

delay queue abandoned 5

caltyp24:Call Type Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

delay queue abandoned time

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

delay time in queue

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

destination

agent20:Agent Real Time

agent28:Agent Real Time All Fields

agteam20:Agent Team Real Time

agteam28:Agent Team Real Time All Fields

agtper20:Agent Peripheral Real Time

agtper28:Agent Peripheral Real Time All Fields

agtskg20:Agent Skill Group Real Time

agtskg28:Agent Skill Group Real Time All Fields

direct in tasks

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

direct in time

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

direction

agent20:Agent Real Time

agent28:Agent Real Time All Fields

agteam20:Agent Team Real Time

agteam28:Agent Team Real Time All Fields

agtper20:Agent Peripheral Real Time

agtper28:Agent Peripheral Real Time All Fields

agtskg20:Agent Skill Group Real Time

agtskg28:Agent Skill Group Real Time All Fields

duration in current state

agent20:Agent Real Time

agent28:Agent Real Time All Fields

agteam02:Agent Team Status

agteam20:Agent Team Real Time

agteam28:Agent Team Real Time All Fields

agtper20:Agent Peripheral Real Time

agtper28:Agent Peripheral Real Time All Fields

agtskg20:Agent Skill Group Real Time

agtskg28:Agent Skill Group Real Time All Fields

emergency assisted tasks

agent 22:Agent Task Summary Daily

agent21:Agent Task Summary Half Hour

agent27:Agent Historical All Fields

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam27:Agent Team Historical All Fields

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper27:Agent Peripheral Historical All Fields

agtskg07:Agent Task Analysis

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg27:Agent Skill Group Historical All Fields

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

enterprise name

caltyp05:Analysis of Tasks Half Hour

caltyp20:Call Type Real Time

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

caltyp23:Call Type Historical All Fields

caltyp24:Call Type Real Time All Fields

persvc20:Peripheral Service for IVR Queue Half Hour

persvc21:Peripheral Service for IVR Queue Daily

persvc22:Peripheral Service IVR Self-Service Half Hour

persvc23:Peripheral Service IVR Self-Service Daily

persvc24:Peripheral Service Agent Half Hour

persvc25:Peripheral Service Agent Daily

persvc26:Peripheral Service Historical All Fields

persvc27:Peripheral Service Real Time All Fields

trkgrp04:Trunks Real Time All Fields

trkgrp12:Trunks Historical All Fields

enterprise service

entsvc23:Enterprise Service Real Time All Fields

entsvc24:Enterprise Service Historical All Fields

enterprise skill group

entskg04:Rolling 5Minute Enterprise Skill Group Status

entskg05:Enterprise Skill Group % Utilization of Ready Agents

entskg08:FTE for Enterprise Skill Group Half Hour

entskg09:Enterprise Skill Group Normalized Agent State

entskg20:Enterprise Skill Group Status Real Time

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

entskg27:Enterprise Skill Group Historical All Fields

entskg28:Enterprise Skill Group Real Time All Fields

entskg29:Enterprise Skill Group Logout Real Time

error count

caltyp23:Call Type Historical All Fields

error count 30

caltyp24:Call Type Real Time All Fields

error count today

caltyp24:Call Type Real Time All Fields

event name

agent06:Agent State Trace Detail By Events

expected delay

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

extension(phone number)

agent20:Agent Real Time

agent28:Agent Real Time All Fields

agteam20:Agent Team Real Time

agteam28:Agent Team Real Time All Fields

agtper20:Agent Peripheral Real Time

agtper28:Agent Peripheral Real Time All Fields

agtskg20:Agent Skill Group Real Time

agtskg28:Agent Skill Group Real Time All Fields

external out average time

agent04:Agent Task Detail Activity

agtper04:Agent Peripheral Task Detail Activity

agtskg04:Agent Task Detail Activity

external out tasks

agent 22:Agent Task Summary Daily

agent04:Agent Task Detail Activity

agent21:Agent Task Summary Half Hour

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agent27:Agent Historical All Fields

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam22:Agent Team Task Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agtper04:Agent Peripheral Task Detail Activity

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtskg04:Agent Task Detail Activity

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

agtskg27:Agent Skill Group Historical All Fields

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

entskg27:Enterprise Skill Group Historical All Fields

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

external out time

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

forced closed tasks

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

FTE active

entskg08:FTE for Enterprise Skill Group Half Hour

perskg08:FTE for Peripheral Skill Groups Half Hour

FTE active5

entskg04:Rolling 5-Minute Enterprise Skill Group Status

perskg04:Rolling 5-minute Peripheral Skill Group Status

FTE avail

entskg08:FTE for Enterprise Skill Group Half Hour

perskg08:FTE for Peripheral Skill Groups Half Hour

FTE avail5

entskg04:Rolling 5-Minute Enterprise Skill Group Status

perskg04:Rolling 5-minute Peripheral Skill Group Status

FTE busy other

entskg08:FTE for Enterprise Skill Group Half Hour

perskg08:FTE for Peripheral Skill Groups Half Hour

FTE busy other5

entskg04:Rolling 5-Minute Enterprise Skill Group Status

perskg04:Rolling 5-minute Peripheral Skill Group Status

FTE hold

perskg08:FTE for Peripheral Skill Groups Half Hour

FTE hold5

entskg04:Rolling 5-Minute Enterprise Skill Group Status

perskg04:Rolling 5-minute Peripheral Skill Group Status

FTE interrupted

perskg08:FTE for Peripheral Skill Groups Half Hour

FTE interrupted5

entskg04:Rolling 5-Minute Enterprise Skill Group Status

perskg04:Rolling 5-minute Peripheral Skill Group Status

FTE log on

entskg08:FTE for Enterprise Skill Group Half Hour

perskg08:FTE for Peripheral Skill Groups Half Hour

FTE log on5

entskg04:Rolling 5-Minute Enterprise Skill Group Status

perskg04:Rolling 5-minute Peripheral Skill Group Status

FTE not ready

entskg08:FTE for Enterprise Skill Group Half Hour

perskg08:FTE for Peripheral Skill Groups Half Hour

FTE not ready5

entskg04:Rolling 5-Minute Enterprise Skill Group Status

perskg04:Rolling 5-minute Peripheral Skill Group Status

FTE reserved

perskg08:FTE for Peripheral Skill Groups Half Hour

FTE reserved5

entskg04:Rolling 5-Minute Enterprise Skill Group Status

perskg04:Rolling 5-minute Peripheral Skill Group Status

FTE wrap up

entskg08:FTE for Enterprise Skill Group Half Hour

perskg08:FTE for Peripheral Skill Groups Half Hour

FTE wrap up5

entskg04:Rolling 5-Minute Enterprise Skill Group Status

perskg04:Rolling 5-minute Peripheral Skill Group Status

handled 30

caltyp24:Call Type Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

handled 5

caltyp20:Call Type Real Time

caltyp24:Call Type Real Time All Fields

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

handled active 5

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

handled average time

agent04:Agent Task Detail Activity

agtper04:Agent Peripheral Task Detail Activity

agtskg04:Agent Task Detail Activity

handled talk/active time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

handled tasks

agent04:Agent Task Detail Activity

agent21:Agent Task Summary Half Hour

agent22:Agent Task Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agent27:Agent Historical All Fields

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agteam27:Agent Team Historical All Fields

agtper04:Agent Peripheral Task Detail Activity

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtper27:Agent Peripheral Historical All Fields

agtskg04:Agent Task Detail Activity

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

agtskg27:Agent Skill Group Historical All Fields

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

caltyp23:Call Type Historical All Fields

entskg20:Enterprise Skill Group Status Real Time

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

entskg27:Enterprise Skill Group Historical All Fields

entsvc23:Enterprise Service Real Time All Fields

entsvc24:Enterprise Service Historical All Fields

handled tasks(続き)

perskg20:Peripheral Skill Group Status Real Time

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

perskg27:Peripheral Skill Group Historical All Fields

perskg28:Peripheral Skill Group Real Time All Fields

persvc22:Peripheral Service IVR Self Service Half Hour

persvc23:Peripheral Service IVR Self Service Daily

persvc24:Peripheral Service Agent Half Hour

persvc25:Peripheral Service Agent Daily

persvc26:Peripheral Service All Fields Historical

handled time

agent27:Agent Historical All Fields

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg27:Agent Skill Group Historical All Fields

caltyp23:Call Type Historical All Fields

entsvc24:Enterprise Service Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

persvc26:Peripheral Service All Fields Historical

persvc27:Peripheral Service Real Time All Fields

handled time 30

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

handled time 5

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

handled time today

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

handled today

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

hold(incoming, internal, or outgoing) tasks

agent05:Agent Task Detail Performance

agent 22:Agent Task Summary Daily

agent21:Agent Task Summary Half Hour

agent27:Agent Historical All Fields

agteam05:Agent Task Detail Performance

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam27:Agent Team Historical All Fields

agteam28:Agent Team Real Time All Fields

agtper05:Agent Peripheral Task Detail Performance

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper27:Agent Peripheral Historical All Fields

agtper28:Agent Peripheral Real Time All Fields

agtskg05:Agent Task Detail Performance

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg27:Agent Skill Group Historical All Fields

agtskg28:Agent Skill Group Real Time All Fields

entskg27:Enterprise Skill Group Historical All Fields

entskg28:Enterprise Skill Group Real Time All Fields

perskg27:Peripheral Skill Group Historical All Fields

hold(incoming, internal, or outgoing) time

agent27:Agent Historical All Fields

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam27:Agent Team Historical All Fields

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtper27:Agent Peripheral Historical All Fields

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg27:Agent Skill Group Historical All Fields

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

entskg27:Enterprise Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

perskg27:Peripheral Skill Group Historical All Fields

perskg28:Peripheral Skill Group Real Time All Fields

persvc26:Peripheral Service All Fields Historical

hold number of agents

entskg20:Enterprise Skill Group Status Real Time

perskg20:Peripheral Skill Group Status Real Time

perskg28:Peripheral Skill Group Real Time All Fields

hold time 30

caltyp23:Call Type Historical All Fields

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

hold time 5

caltyp24:Call Type Real Time All Fields

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

hold time today

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

ICM task key

agent06:Agent State Trace Detail By Events

ICR default routed

caltyp23:Call Type Historical All Fields

ICR default routed 30

caltyp24:Call Type Real Time All Fields

ICR default routed today

caltyp24:Call Type Real Time All Fields

idle

perskg01:Peripheral Skill Group Status Real Time

trkgrp04:Trunks Real Time All Fields

trkgrp12:Trunks Historical All Fields

idle time

entskg01:Enterprise Skill Group Status Real Time

in now

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

in progress

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

in service

trkgrp12:Trunks Historical All Fields

trkgrp21:IVR Ports Idle & In Service Real Time

in service

trkgrp04:Trunks Historical All Fields

in service time

trkgrp12:Trunks Historical All Fields

in service time 30

trkgrp04:Trunks Historical All Fields

in service time today

trkgrp04:Trunks Historical All Fields

inbound time

trkgrp12:Trunk Group Historical All Fields

inbound time 30

trkgrp04:Trunk Group Real Time All Fields

inbound time today

trkgrp04:Trunk Group Real Time All Fields

incoming 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

trkgrp04:Trunks Historical All Fields

incoming 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

incoming handle time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

incoming hold tasks average time

agent05:Agent Task Detail Performance

agteam04:Agent Task Detail Activity

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

incoming hold tasks total

agent05:Agent Task Detail Performance

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

incoming redirect no answer tasks

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

incoming short tasks

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

incoming task average time

agteam04:Agent Task Detail Activity

incoming tasks

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

trkgrp12:Trunks Historical All Fields

incoming tasks abandoned hold

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

incoming tasks abandoned while offered

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

incoming tasks abandoned while on hold

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

incoming tasks answer wait time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

incoming tasks answered

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

incoming tasks handle time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

incoming tasks handled

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

incoming tasks now

persvc27:Peripheral Service Real Time All Fields

trkgrp04:Trunks Historical All Fields

incoming tasks talk in time

agent27:Agent Historical All Fields

incoming tasks time

trkgrp12:Trunks Historical All Fields

incoming tasks time today

trkgrp04:Trunks Historical All Fields

incoming tasks total

agteam04:Agent Task Detail Activity

incoming time 30

trkgrp04:Trunks Historical All Fields

incoming today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

trkgrp04:Trunks Historical All Fields

incomplete tasks

caltyp23:Call Type Historical All Fields

intercepted tasks

agent21:Agent Task Summary Half Hour

agent22:Agent Task Summary Daily

agent27:Agent Historical All Fields

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam27:Agent Team Historical All Fields

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper27:Agent Peripheral Historical All Fields

agtskg07:Agent Task Analysis

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg27:Agent Skill Group Historical All Fields

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

internal hold tasks

agent05:Agent Task Detail Performance

agent21:Agent Task Summary Half Hour

agent22:Agent Task Summary Daily

agent27:Agent Historical All Fields

agteam05:Agent Task Detail Performance

agteam27:Agent Team Historical All Fields

agtper05:Agent Peripheral Task Detail Performance

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper27:Agent Peripheral Historical All Fields

agtskg05:Agent Task Detail Performance

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

internal hold tasks average time

agent05:Agent Task Detail Performance

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

internal hold tasks time

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

internal in tasks

agent21:Agent Task Summary Half Hour

agent22:Agent Task Summary Daily

agent27:Agent Historical All Fields

agteam04:Agent Task Detail Activity

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg27:Agent Skill Group Historical All Fields

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg27:Enterprise Skill Group Historical All Fields

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg27:Peripheral Skill Group Historical All Fields

internal in tasks average time

agteam04:Agent Task Detail Activity

internal in time

agent27:Agent Historical All Fields

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

internal out tasks

agent04:Agent Task Detail Activity

agent21:Agent Task Summary Half Hour

agent22:Agent Task Summary Daily

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agtper04:Agent Peripheral Task Detail Activity

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtskg04:Agent Task Detail Activity

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg27:Peripheral Skill Group Historical All Fields

internal out tasks average time

agent04:Agent Task Detail Activity

agteam04:Agent Task Detail Activity

agtper04:Agent Peripheral Task Detail Activity

agtskg04:Agent Task Detail Activity

internal out time

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

perskg27:Peripheral Skill Group Historical All Fields

internal received tasks

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

internal received time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

interrupted number

perskg01:Peripheral Skill Group Status Real Time

entskg20:Enterprise Skill Group Status Real Time

perskg20:Peripheral Skill Group Status Real Time

interrupted time

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

IVR ports

trkgrp20:All Ports Busy Real Time

trkgrp22:IVR Ports Status Real Time

trkgrp23:IVR Ports Performance Half Hour

last 30 minutes

caltyp04:Task Type Service Level Real Time

last 5 minutes

caltyp04:Task Type Service Level Real Time

left queue 5

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

logged on date and time

agent03:Agent Media Logout Status

agent20:Agent Real Time agent27:Agent Historical All Fields

agent28:Agent Real Time All Fields

agteam02:Agent Team Status

agteam20:Agent Team Real Time

agteam28:Agent Team Real Time All Fields

agtper03:Agent Peripheral Media Logout Status

agtper20:Agent Peripheral Real Time

agtper28:Agent Peripheral Real Time All Fields

agtskg03:Agent Skill Group Logout Status

agtskg20:Agent Skill Group Real Time

agtskg28:Agent Skill Group Real Time All Fields

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

perskg27:Peripheral Skill Group Historical All Fields

logged on duration

agent03:Agent Media Logout Status

agent04:Agent Task Detail Activity

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agent27:Agent Historical All Fields

agteam04:Agent Task Detail Activity

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agteam27:Agent Team Historical All Fields

agtper03:Agent Peripheral Media Logout Status

agtper04:Agent Peripheral Task Detail Activity

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtper27:Agent Peripheral Historical All Fields

agtskg03:Agent Skill Group Logout Status

agtskg04:Agent Task Detail Activity

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

agtskg27:Agent Skill Group Historical All Fields

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

entskg27:Enterprise Skill Group Historical All Fields

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

logged on duration 5

perskg28:Peripheral Skill Group Real Time All Fields

logged on number of agents

entskg20:Enterprise Skill Group Status Real Time

entskg28:Enterprise Skill Group Real Time All Fields

perskg20:Peripheral Skill Group Status Real Time

perskg28:Peripheral Skill Group Real Time All Fields

logged on time 5

entskg28:Enterprise Skill Group Real Time All Fields

logged out date and time

agent03:Agent Media Logout Status

agtper03:Agent Peripheral Media Logout Status

agtskg03:Agent Skill Group Logout Status

longest available agent

entskg28:Enterprise Skill Group Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

longest delay time in queue

entsvc24:Enterprise Service Historical All Fields

longest task in queue abandoned time

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

longest task in queue delay time

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

longest task queued

caltyp20:Call Type Real Time

caltyp24:Call Type Real Time All Fields

entskg20:Enterprise Skill Group Status Real Time

entskg28:Enterprise Skill Group Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

perskg20:Peripheral Skill Group Status Real Time

perskg28:Peripheral Skill Group Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

master script ID

caltyp24:Call Type Real Time All Fields

media

agent 22:Agent Task Summary Daily

agent03:Agent Media Logout Status

agent04:Agent Task Detail Activity

agent05:Agent Task Detail Performance

agent06:Agent State Trace Detail By Events

agent20:Agent Real Time

agent21:Agent Task Summary Half Hour

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agteam02:Agent Team Status

agteam04:Agent Task Detail Activity

agteam05:Agent Task Detail Performance

agteam20:Agent Team Real Time

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agteam27:Agent Team Historical All Fields

agteam28:Agent Team Real Time All Fields

agtper03:Agent Peripheral Media Logout Status

agtper04:Agent Peripheral Task Detail Activity

agtper05:Agent Peripheral Task Detail Performance

agtper20:Agent Peripheral Real Time

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtskg03:Agent Skill Group Logout Status

media(続き)

agtskg04:Agent Task Detail Activity

agtskg05:Agent Task Detail Performance

agtskg07:Agent Task Analysis

agtskg20:Agent Skill Group Real Time

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

entskg05:Enterprise Skill Group % Utilization of Ready Agents

perskg04:Rolling 5-minute Peripheral Skill Group Status

perskg08:FTE for Peripheral Skill Groups Half Hour

perskg20:Peripheral Skill Group Status Real Time

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

perskg29:Peripheral Skill Group Logout Real Time

monitored tasks

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

network announcement

caltyp23:Call Type Historical All Fields

network announcement 30

caltyp24:Call Type Real Time All Fields

network announcement today

caltyp24:Call Type Real Time All Fields

network default routed to half

caltyp23:Call Type Historical All Fields

network routed

caltyp20:Call Type Real Time

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

network routed 30

caltyp24:Call Type Real Time All Fields

network routed today

caltyp24:Call Type Real Time All Fields

network targetID

agent28:Agent Real Time All Fields

agteam28:Agent Team Real Time All Fields

agtper28:Agent Peripheral Real Time All Fields

agtskg28:Agent Skill Group Real Time All Fields

not ready agents

entskg20:Enterprise Skill Group Status Real Time

entskg28:Enterprise Skill Group Real Time All Fields

perskg01:Peripheral Skill Group Status Real Time

perskg20:Peripheral Skill Group Status Real Time

perskg28:Peripheral Skill Group Real Time All Fields

not ready time

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent27:Agent Historical All Fields

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam27:Agent Team Historical All Fields

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper27:Agent Peripheral Historical All Fields

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg27:Agent Skill Group Historical All Fields

entskg20:Enterprise Skill Group Status Real Time

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

offered

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

caltyp23:Call Type Historical All Fields

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

entsvc24:Enterprise Service Historical All Fields

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

perskg28:Peripheral Skill Group Real Time All Fields

persvc20:Peripheral Service for IVR Queue Half Hour

persvc21:Peripheral Service IVR Queue Daily

persvc22:Peripheral Service IVR Self Service Half Hour

persvc23:Peripheral Service IVR Self Service Daily

persvc24:Peripheral Service Agent Half Hour

persvc25:Peripheral Service Agent Daily

persvc26:Peripheral Service All Fields Historical

offered 30

caltyp23:Call Type Historical All Fields

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

offered 5

caltyp20:Call Type Real Time

caltyp24:Call Type Real Time All Fields

entskg28:Enterprise Skill Group Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

offered today

agtskg28:Agent Skill Group Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

on hold

agteam28:Agent Team Real Time All Fields

agtper28:Agent Peripheral Real Time All Fields

on hold tasks

agent28:Agent Real Time All Fields

agteam28:Agent Team Real Time All Fields

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

on hold time

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

out tasks 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

trkgrp04:Trunks Historical All Fields

out tasks 5

entskg28:Enterprise Skill Group Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

out tasks now

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

trkgrp04:Trunks Historical All Fields

out tasks today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

trkgrp04:Trunks Historical All Fields

out time 5

entskg27:Enterprise Skill Group Historical All Fields

entskg28:Enterprise Skill Group Real Time All Fields

outgoing hold tasks

agent05:Agent Task Detail Performance

agent27:Agent Historical All Fields

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

persvc26:Peripheral Service All Fields Historical

outgoing hold tasks average time

agent05:Agent Task Detail Performance

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

outgoing hold tasks time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

outgoing tasks

agent27:Agent Historical All Fields

agent27:Agent Historical All Fields

agteam04:Agent Task Detail Activity

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service Historical All Fields

trkgrp12:Trunk Group Real Time All Fields

outgoing tasks active/talk time

entskg27:Enterprise Skill Group Historical All Fields

outgoing tasks average time

agteam04:Agent Task Detail Activity

outgoing tasks handle time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

outgoing tasks talk + hold time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

outgoing tasks time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

trkgrp12:Trunks Historical All Fields

outgoing tasks time 30

trkgrp04:Trunks Historical All Fields

outgoing tasks time today

trkgrp04:Trunks Historical All Fields

overflow in

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

overflow in 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

overflow in 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

overflow in mode

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

overflow in now

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

overflow in today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

overflow out

caltyp20:Call Type Real Time

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

overflow out 30

caltyp23:Call Type Historical All Fields

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

overflow out 5

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

overflow out mode

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

overflow out now

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

overflow out today

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

peripheral

agtper03:Agent Peripheral Media Logout Status

agtper04:Agent Peripheral Task Detail Activity

agtper05:Agent Peripheral Task Detail Performance

agtper20:Agent Peripheral Real Time

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtper27:Agent Peripheral Historical All Fields

agtper28:Agent Peripheral Real Time All Fields

peripheral service

persvc20:Peripheral Service for IVR Queue Half Hour

persvc21:Peripheral Service IVR Queue Daily

persvc22:Peripheral Service IVR Self Service Half Hour

persvc23:Peripheral Service IVR Self Service Daily

persvc24:Peripheral Service Agent Half Hour

persvc25:Peripheral Service Agent Daily

peripheral service level

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

peripheral service level 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

peripheral service level 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

peripheral service level offered 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

peripheral service level offered today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

peripheral service level tasks

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

peripheral service level tasks 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

peripheral service level tasks today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

peripheral service level today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

peripheral service level offered

persvc26:Peripheral Service All Fields Historical

ports

trkgrp22:IVR Ports Status Real Time

trkgrp23:IVR Ports Performance Half Hour

ports idle

trkgrp21:IVR Ports Idle & In Service Real Time

trkgrp22:IVR Ports Status Real Time

preview handle time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

preview hold time

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

preview hold time 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview hold time 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview hold time today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview talk + hold time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

preview talk time 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview talk time 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview talk time today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview talk/active time

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service Historical All Fields

preview tasks

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

preview tasks 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview tasks 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview tasks now

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview tasks on hold

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

preview tasks on hold 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview tasks on hold 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview tasks on hold today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview tasks today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview time

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

preview time 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview time 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

preview time today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

query rule

agent28:Agent Real Time All Fields

agtskg28:Agent Skill Group Real Time All Fields

queued 30

caltyp05:Analysis of Calls Half Hour

caltyp21:Call Type Half Hour

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

queued now

agtskg20:Agent Skill Group Real Time

caltyp20:Call Type Real Time

entskg04:Rolling 5-Minute Enterprise Skill Group Status

entskg20:Enterprise Skill Group Status Real Time

entsvc23:Enterprise Service Real Time All Fields

perskg04:Rolling 5-minute Peripheral Skill Group Status

perskg20:Peripheral Skill Group Status Real Time

perskg28:Peripheral Skill Group Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

queued now time

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

queued tasks

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

entsvc24:Enterprise Service Historical All Fields

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

persvc26:Peripheral Service All Fields Historical

ready agents

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

reason code

agent03:Agent Media Logout Status

agent06:Agent State Trace Detail By Events

agent20:Agent Real Time

agent28:Agent Real Time All Fields

agteam02:Agent Team Status

agteam20:Agent Team Real Time

agteam28:Agent Team Real Time All Fields

agtper03:Agent Peripheral Media Logout Status

agtper20:Agent Peripheral Real Time

agtper28:Agent Peripheral Real Time All Fields

agtskg03:Agent Skill Group Logout Status

agtskg20:Agent Skill Group Real Time

agtskg28:Agent Skill Group Real Time All Fields

recovery day

entsvc24:Enterprise Service Historical All Fields

trkgrp12:Trunks Historical All Fields

recovery key

entsvc24:Enterprise Service Historical All Fields

trkgrp12:Trunks Historical All Fields

redirect no answer tasks

agent21:Agent Task Summary Half Hour

agent22:Agent Task Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agent27:Agent Historical All Fields

agent27:Agent Historical All Fields

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agteam27:Agent Team Historical All Fields

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtper27:Agent Peripheral Historical All Fields

agtskg07:Agent Task Analysis

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

agtskg27:Agent Skill Group Historical All Fields

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg27:Enterprise Skill Group Historical All Fields

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg27:Peripheral Skill Group Historical All Fields

redirect time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

reserved agents

entskg20:Enterprise Skill Group Status Real Time

entskg28:Enterprise Skill Group Real Time All Fields

perskg20:Peripheral Skill Group Status Real Time

perskg28:Peripheral Skill Group Real Time All Fields

reserved handled time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

reserved hold tasks 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

reserved hold tasks 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

reserved hold tasks today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

reserved hold time

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

reserved hold time 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

reserved hold time 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

reserved hold time today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

reserved now

persvc27:Peripheral Service Real Time All Fields

reserved talk /active time

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

reserved talk + hold time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

reserved talk time 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

reserved talk time 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

reserved talk time today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

reserved tasks

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

reserved tasks 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

reserved tasks 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

reserved tasks on hold

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

reserved time

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent27:Agent Historical All Fields

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam27:Agent Team Historical All Fields

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper27:Agent Peripheral Historical All Fields

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

persvc26:Peripheral Service All Fields Historical

reserved time 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

reserved time 5

entskg28:Enterprise Skill Group Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

reserved time today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

reserved today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

return busy

caltyp20:Call Type Real Time

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

caltyp23:Call Type Historical All Fields

return busy 30

caltyp24:Call Type Real Time All Fields

return busy today

caltyp24:Call Type Real Time All Fields

return ring

caltyp20:Call Type Real Time

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

caltyp23:Call Type Historical All Fields

return ring 30

caltyp24:Call Type Real Time All Fields

return ring today

caltyp24:Call Type Real Time All Fields

routed

caltyp05:Analysis of Tasks Half Hour

caltyp23:Call Type Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

routed 30

entsvc23:Enterprise Service Real Time All Fields

routed to agents

persvc20:Peripheral Service for IVR Queue Half Hour

persvc21:Peripheral Service IVR Queue Daily

persvc22:Peripheral Service IVR Self Service Half Hour

persvc23:Peripheral Service IVR Self Service Daily

routed today

entsvc23:Enterprise Service Real Time All Fields

router queue call type limit

caltyp23:Call Type Historical All Fields

router queue global limit

caltyp23:Call Type Historical All Fields

router queue tasks 30

caltyp24:Call Type Real Time All Fields

router queue tasks 5

caltyp24:Call Type Real Time All Fields

router queue tasks today

caltyp24:Call Type Real Time All Fields

router queue wait time

caltyp23:Call Type Historical All Fields

router queue wait time 30

caltyp24:Call Type Real Time All Fields

router queue wait time 5

caltyp24:Call Type Real Time All Fields

router queue wait time today

caltyp24:Call Type Real Time All Fields

router queued tasks

caltyp23:Call Type Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

router tasks abandoned queue

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

router tasks abandoned queue 30

caltyp24:Call Type Real Time All Fields

router tasks abandoned queue 5

caltyp24:Call Type Real Time All Fields

router tasks abandoned queue today

caltyp24:Call Type Real Time All Fields

router tasks queue now

caltyp24:Call Type Real Time All Fields

entskg28:Enterprise Skill Group Real Time All Fields

router tasks queue now time

caltyp24:Call Type Real Time All Fields

script ID

caltyp24:Call Type Real Time All Fields

service level tasks queue held

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

service

agent28:Agent Real Time All Fields

agteam28:Agent Team Real Time All Fields

agtper28:Agent Peripheral Real Time All Fields

agtskg28:Agent Skill Group Real Time All Fields

service level

caltyp20:Call Type Real Time

caltyp21:Call Type Half Hour

caltyp22:Call Type Daily

entsvc24:Enterprise Service Historical All Fields

persvc20:Peripheral Service for IVR Queue Half Hour

persvc21:Peripheral Service IVR Queue Daily

persvc24:Peripheral Service Agent Half Hour

persvc25:Peripheral Service Agent Daily

persvc26:Peripheral Service Historical All Fields

service level 30

caltyp23:Call Type Historical All Fields

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc23:Peripheral Service Real Time All Fields

service level 5

caltyp20:Call Type Real Time

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

service level tasks 30

caltyp24:Call Type Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

service level tasks 5

caltyp23:Call Type Historical All Fields

caltyp24:Call Type Real Time All Fields

persvc26:Peripheral Service Historical All Fields

service level tasks abandoned

caltyp23:Call Type Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

service level tasks abandoned 30

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

service level tasks abandoned 5

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

service level tasks abandoned today

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

service level tasks answered 30

persvc27:Peripheral Service Real Time All Fields

service level tasks handled 30

entsvc23:Enterprise Service Real Time All Fields

service level tasks handled 5

entsvc23:Enterprise Service Real Time All Fields

service level tasks handled today

entsvc23:Enterprise Service Real Time All Fields

service level tasks offered

caltyp23:Call Type Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

service level tasks offered 30

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

service level tasks offered 5

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

service level tasks offered today

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

service level tasks today

caltyp24:Call Type Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

service level today

caltyp24:Call Type Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

service mode indicator

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

short tasks

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

persvc26:Peripheral Service All Fields Historical

short tasks time

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

skill group

agent04:Agent Task Detail Activity

agent05:Agent Task Detail Performance

agent21:Agent Task Summary Half Hour

agent22:Agent Task Summary Daily

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agent27:Agent Historical All Fields

agent28:Agent Real Time All Fields

agteam02:Agent Team Status

agtper27:Agent Peripheral Historical All Fields

agtper28:Agent Peripheral Real Time All Fields

agtskg03:Agent Skill Group Logout Status

agtskg04:Agent Task Detail Activity

agtskg05:Agent Task Detail Performance

agtskg07:Agent Task Analysis

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

agtskg27:Agent Skill Group Historical All Fields

agtskg28:Agent Skill Group Real Time All Fields

entskg01:Enterprise Skill Group Status Real Time

entskg03:Enterprise Skill Group Agent State Status

entskg05:Enterprise Skill Group % Utilization of Ready Agents

entskg08:FTE for Enterprise Skill Group Half Hour

entskg09:Enterprise Skill Group Normalized Agent State

entskg20:Enterprise Skill Group Status Real Time

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg23:Enterprise Skill Group Performance Summary Half Hour

skill group(続き)

entskg24:Enterprise Skill Group Performance Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

entskg27:Enterprise Skill Group Historical All Fields

entskg29:Enterprise Skill Group Logout Real Time

perskg04:Rolling 5-minute Peripheral Skill Group Status

perskg08:FTE for Peripheral Skill Groups Half Hour

perskg20:Peripheral Skill Group Status Real Time

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

perskg27:Peripheral Skill Group Historical All Fields

perskg28:Peripheral Skill Group Real Time All Fields

perskg29:Peripheral Skill Group Logout Real Time

skill target ID

entsvc23:Enterprise Service Real Time All Fields

persvc26:Peripheral Service All Fields Historical

supervisor assist tasks average time

agent05:Agent Task Detail Performance

agteam05:Agent Task Detail Performance

agtper05:Agent Peripheral Task Detail Performance

agtskg05:Agent Task Detail Performance

supervisor assistance requested

agent20:Agent Real Time

agent28:Agent Real Time All Fields

agteam20:Agent Team Real Time

agteam28:Agent Team Real Time All Fields

agtper20:Agent Peripheral Real Time

agtper28:Agent Peripheral Real Time All Fields

agtskg20:Agent Skill Group Real Time

agtskg28:Agent Skill Group Real Time All Fields

supervisor assisted tasks

agent05:Agent Task Detail Performance

agent21:Agent Task Summary Half Hour

agent22:Agent Task Summary Daily

agent27:Agent Historical All Fields

agteam05:Agent Task Detail Performance

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam27:Agent Team Historical All Fields

agtper05:Agent Peripheral Task Detail Performance

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper27:Agent Peripheral Historical All Fields

agtskg05:Agent Task Detail Performance

agtskg07:Agent Task Analysis

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg27:Agent Skill Group Historical All Fields

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg23:Enterprise Skill Group Performance Summary Half Hour

entskg24:Enterprise Skill Group Performance Summary Daily

entskg27:Enterprise Skill Group Historical All Fields

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg23:Peripheral Skill Group Performance Summary Half Hour

perskg24:Peripheral Skill Group Performance Summary Daily

perskg27:Peripheral Skill Group Historical All Fields

supervisor assisted time

agent27:Agent Historical All Fields

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

supervisor name

agteam02:Agent Team Status

agteam04:Agent Task Detail Activity

agteam05:Agent Task Detail Performance

agteam20:Agent Team Real Time

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agteam27:Agent Team Historical All Fields

talk in time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

talk other time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entskg20:Enterprise Skill Group Status Real Time

perskg27:Peripheral Skill Group Historical All Fields

talk out + hold time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

talk time

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

entskg01:Enterprise Skill Group Status Real Time

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service All Fields Historical

talk time 30

caltyp23:Call Type Historical All Fields

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

talk time 5

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

talk time today

caltyp24:Call Type Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

talk total

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

talking

entsvc23:Enterprise Service Real Time All Fields

perskg01:Peripheral Skill Group Status Real Time

persvc27:Peripheral Service Real Time All Fields

task ID

agent06:Agent State Trace Detail By Events

tasks routed 30

caltyp24:Call Type Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

tasks routed today

caltyp24:Call Type Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

tasks total

agtskg07:Agent Task Analysis

terminated other 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

terminated other 5

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

terminated other tasks

persvc26:Peripheral Service All Fields Historical

terminated other today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

timezone

caltyp23:Call Type Historical All Fields

entsvc24:Enterprise Service Historical All Fields

persvc26:Peripheral Service Historical All Fields

trkgrp12:Trunks Historical All Fields

total abandon wait time

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

persvc20:Peripheral Service for IVR Queue Half Hour

persvc21:Peripheral Service IVR Queue Daily

persvc22:Peripheral Service IVR Self Service Half Hour

persvc23:Peripheral Service IVR Self Service Daily

persvc24:Peripheral Service Agent Half Hour

persvc25:Peripheral Service Agent Daily

transfered in tasks

agent21:Agent Task Summary Half Hour

agent22:Agent Task Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agent27:Agent Historical All Fields

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agteam27:Agent Team Historical All Fields

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtper27:Agent Peripheral Historical All Fields

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

agtskg27:Agent Skill Group Historical All Fields

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

entskg27:Enterprise Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

perskg27:Peripheral Skill Group Historical All Fields

persvc26:Peripheral Service All Fields Historical

transfered in tasks 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

transfered in tasks 5

entskg28:Enterprise Skill Group Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

transfered in time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

perskg27:Peripheral Skill Group Historical All Fields

perskg28:Peripheral Skill Group Real Time All Fields

transfered in time 5

entskg28:Enterprise Skill Group Real Time All Fields

transfered in today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

transfered out tasks

agent21:Agent Task Summary Half Hour

agent22:Agent Task Summary Daily

agent25:Peripheral Agent Consolidated Half Hour

agent26:Agent Consolidated Daily

agent27:Agent Historical All Fields

agteam21:Agent Team Task Summary Half Hour

agteam22:Agent Team Task Summary Daily

agteam25:Agent Team Consolidated Half Hour

agteam26:Agent Team Consolidated Daily

agteam27:Agent Team Historical All Fields

agtper21:Agent Peripheral Task Summary Half Hour

agtper22:Agent Peripheral Task Summary Daily

agtper25:Agent Peripheral Consolidated Half Hour

agtper26:Agent Peripheral Consolidated Daily

agtper27:Agent Peripheral Historical All Fields

agtskg21:Agent Skill Group Task Summary Half Hour

agtskg22:Agent Skill Group Task Summary Daily

agtskg25:Agent Skill Group Consolidated Half Hour

agtskg26:Agent Skill Group Consolidated Daily

agtskg27:Agent Skill Group Historical All Fields

entskg21:Enterprise Skill Group Task Summary Half Hour

entskg22:Enterprise Skill Group Task Summary Daily

entskg25:Enterprise Skill Group Consolidated Half Hour

entskg26:Enterprise Skill Group Consolidated Daily

entskg27:Enterprise Skill Group Historical All Fields

entsvc24:Enterprise Service Historical All Fields

perskg21:Peripheral Skill Group Task Summary Half Hour

perskg22:Peripheral Skill Group Task Summary Daily

perskg25:Peripheral Skill Group Consolidated Half Hour

perskg26:Peripheral Skill Group Consolidated Daily

perskg27:Peripheral Skill Group Historical All Fields

perskg28:Peripheral Skill Group Real Time All Fields

persvc26:Peripheral Service All Fields Historical

transfered out tasks 30

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

transfered out tasks 5

entskg28:Enterprise Skill Group Real Time All Fields

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

transfered out tasks today

entsvc23:Enterprise Service Real Time All Fields

persvc27:Peripheral Service Real Time All Fields

trunk ID

trkgrp04:Trunks Historical All Fields

trkgrp12:Trunks Historical All Fields

trunks idle

trkgrp12:Trunks Historical All Fields

wait time in queue

caltyp05:Analysis of Calls Half Hour

whisper

agent27:Agent Historical All Fields

agteam27:Agent Team Historical All Fields

agtper27:Agent Peripheral Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

work not ready number of agents

entskg28:Enterprise Skill Group Real Time All Fields

perskg27:Peripheral Skill Group Historical All Fields

perskg28:Peripheral Skill Group Real Time All Fields

work not ready time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

work not ready time 5

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

work ready 5

entskg28:Enterprise Skill Group Real Time All Fields

perskg28:Peripheral Skill Group Real Time All Fields

work ready agents

entskg28:Enterprise Skill Group Real Time All Fields

perskg27:Peripheral Skill Group Historical All Fields

perskg28:Peripheral Skill Group Real Time All Fields

work ready time

agent27:Agent Historical All Fields

agtskg27:Agent Skill Group Historical All Fields

entskg27:Enterprise Skill Group Historical All Fields

wrap up agents

entskg20:Enterprise Skill Group Status Real Time

perskg01:Peripheral Skill Group Status Real Time

perskg20:Peripheral Skill Group Status Real Time

wrap up time

agent23:Agent Performance Summary Half Hour

agent24:Agent Performance Summary Daily

agteam23:Agent Team Performance Summary Half Hour

agteam24:Agent Team Performance Summary Daily

agteam27:Agent Team Historical All Fields

agtper23:Agent Peripheral Performance Summary Half Hour

agtper24:Agent Peripheral Performance Summary Daily

agtper27:Agent Peripheral Historical All Fields

agtskg23:Agent Skill Group Performance Summary Half Hour

agtskg24:Agent Skill Group Performance Summary Daily

entskg01:Enterprise Skill Group Status Real Time