语音和统一通信 : Cisco Unity Connection

波形文件保存与Media Master问题

2016 年 10 月 24 日 - 机器翻译
其他版本: PDFpdf | 英语 (2015 年 8 月 22 日) | 反馈

目录
          简介
          问题
          解决方案

简介

本文描述发生的问题,当您保存与Media Master的一波形文件。Cisco Unity Connection网页包括呼叫能记录和导入波形文件作为问候语的Media Master的对象。 

贡献由斯科特小山, Cisco TAC工程师。

问题

当您尝试保存与Media Master时的一波形文件,错误出现,并且更改没有保存。出现的消息是:



Unable to save recording due to SSL certificate error. Would you like to accept the 
SSL certificate for this session and attempt ot save the recording again?

当您选择好时,此错误消息出现:

Failed to record name.



JAVA控制台日志也许显示此:

2014-05-11 15:07:55:041 [MPThread[1]-Upload-UMS-Stream] ERROR 
com.cisco.unity.mediamaster.httpclient.utility.UploadByteArrayCache::sendRequst()
- Failed to upload parts due to SSLException:
javax.net.ssl.SSLHandshakeException: com.cisco.unity.mediamaster.httpclient.protocol.
SelfSignedCertException: sun.security.validator.ValidatorException: No trusted
certificate found
2014-05-11 15:07:55:041 [MPThread[1]-Upload-UMS-Stream] ERROR com.cisco.unity.
mediamaster.ums.thread.UploadMPThread.run() - Caught SSLException: javax.net.ssl.
SSLHandshakeException: com.cisco.unity.mediamaster.httpclient.protocol.SelfSignedCert
Exception: sun.security.validator.ValidatorException: No trusted certificate found
2014-05-11 15:07:55:197 [Applet 2 LiveConnect Worker Thread] NOLEV com.cisco.unity.
mediamaster.MMApplet.stop() - in
2014-05-11 15:07:55:197 [Applet 2 LiveConnect Worker Thread] ERROR com.cisco.unity.
mediamaster.MMApplet.stop() - Exception while saving preferences: access denied
("java.io.FilePermission" "C:\Documents and Settings\ciscotest\.cisco\unity\mediamaster
\mm.properties" "read")
2014-05-11 15:07:55:197 [Applet 2 LiveConnect Worker Thread] NOLEV com.cisco.unity.
mediamaster.MMApplet.stop() - out
2014-05-11 15:07:55:275 [MPThread[2]-Upload-UMS-Stream] WARN com.cisco.unity.
mediamaster.httpclient.protocol.SelfSignedCertX509TrustManager.checkServerTruseted()
- Certificate Exception caught: No trusted certificate found
sun.security.validator.ValidatorException: No trusted certificate found

解决方案

问题在Cisco Bug ID CSCuo66204涉及。 



Document ID: 117905