交换机 : Cisco BPX 8600 系列交换机

IGX/BPX/MGX平台的RMA需求

2016 年 10 月 24 日 - 机器翻译
其他版本: PDFpdf | 英语 (2015 年 8 月 22 日) | 反馈


目录


简介

提供必填信息给思科技术支持工程师是重要的,当您请求一个返回材料授权(RMA)时IGX、BPX或者MGX产品的,保证一高效和完整RMA进程。您不需要等待技术支持工程师与您联系。您能更新您的有相应的信息的技术支持案例。

所有平台的一般信息

此部分描述您必须提供高效地完成您的RMA的需要的平台独立信息。

发运到信息

更新案件或技术支持工程师有此信息的:

  • 送货地址

  • 现场联系人名称

  • 现场联系人电话号码

软件和固件需求

若需要您能指示一特定固件和软件,;然而,请注意这些考虑事项:

  • 您能下载软件,并且固件Cisco网站和零件在Cisco网站可以升级/降级。

  • 如果请求一个特定软件版本或固件,您的发货可能延迟。

  • 您能请求下个工作日发送降级,如果有一两或四小时发运合同和需要一个特定软件或固件版本。

请求的RMA原因

指示您的RMA请求的原因;某些示例是:

  • 没有LED的不能操作的卡

  • 硬件错误

  • 故障端口

被执行的故障排除步骤

指示您实行排除故障问题,确定的步骤问题是硬件问题。

访问信息

在大多数情况下,技术支持工程师必须访问您的节点/network验证RMA要求。如果问题与硬件,没有涉及此步骤节省您时间。

从IGX/BPX平台的命令输出示例

此部分识别您需要得到的命令输出,如果您的问题用IGX或BPX平台关联。

dspcderr和dspcderrs slot-num命令的输出示例

如此示例所显示,提供dspcderrdspcderrs slot-num命令输出。

lv-8620a  TN  Cisco  BPX 8620  9.3.45   Nov. 11 2003 21:19 GMT

  Slot   Failure      Slot   Failure
Number   Records    Number   Records
------  --------    ------  --------
     0      None        12      None
     1      None        13      None
     2      None        14      None
     3      None        15      None
     4      None
     5      None
     6      None
     7      None
     8      None
     9      None
    10      None
    11      None

Last Command: dspcderrs


Next Command:

                                                 MAJOR ALARM


lv-8620a   TN   Cisco    BPX 8620  9.3.45    Nov. 11 2003 21:22 GMT

BXM in Slot 3  : 823106 Rev FHR     Failures Cleared: Date/Time Not Set
----------------------------------- Records Cleared:  Date/Time Not Set
Self Test          Threshold Counter: 0          Threshold Limit: 300
Total Pass: 57            Total Fail: 0              Total Abort: 1
First Pass: Date/Time Not Set          Last Pass: Date/Time Not Set
First Fail:                            Last Fail:

Background Test    Threshold Counter: 0          Threshold Limit: 300
Total Pass: 0             Total Fail: 0              Total Abort: 0
First Pass:                            Last Pass:
First Fail:                            Last Fail:

Hardware Error     Total Events: 0     Threshold Counter: 0
First Event:                           Last Event:


Last Command: dspcderrs 3


Next Command:

                                                     MAJOR ALARM

dspalms命令的输出示例

如此示例所显示,提供dspalms命令输出。

lv-8620a   TN   Cisco   BPX 8620  9.3.45    Nov. 11 2003 21:23 GMT

Alarm summary   (Configured alarm slots: None)
Connections Failed:     None
TRK Alarms:             3 Majors
Line Alarms:            None
Port Alarms:            None
Cards Failed:           1
Slots Alarmed:          None
Missing Cards:          2
Remote Node Alarms:     2 Unreachables
APS Alarms:             None

Interface Shelf Alarms: 1 Unreachable
ASM Alarms:             None



Last Command: dspalms


Next Command:

                                                        MAJOR ALARM

dspswlog和dspswlog slot-num命令的输出示例

如此示例所显示,提供dspswlogdspswlog slot-num命令输出。

lv-8620a    TN    Cisco  BPX 8620  9.3.45    Nov. 11 2003 21:26 GMT

Active CC's Software Log
No.  Type    Number      Data(Hex)  PC(Hex)    PROC   SwRev   Date     Time
 1.  Error   1015        DEADBEEF   302E6F96   TN_1   9.3.45  11/11/03 21:25:56

Last Command: dspswlog


Next Command:

                   SW                                             MAJOR ALARM

lv-8620a    TN    Cisco  BPX 8620  9.3.45    Nov. 11 2003 21:26 GMT

Active CC's Software Log
No.  Type    Number      Data(Hex)  PC(Hex)    PROC   SwRev   Date     Time
 1.  Error   1015        DEADBEEF   302E6F96   TN_1   9.3.45  11/11/03 21:25:56

US 30698E9C  30 2E 6F 96 00 00 03 F7  DE AD BE EF 30 69 8F 40  0.o.........0i.@
US 30698EAC  30 4B 48 4A 00 00 00 01  31 83 59 B8 00 00 00 00  0KHJ....1.Y.....
US 30698EBC  00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00  ................
US 30698ECC  00 00 00 00 00 00 00 00  00 00 00 00 00 00 00 00  ................
US 30698EDC  00 00 00 00 00 00 00 00  00 00 00 00 00 0C 00 00  ................
US 30698EEC  00 00 00 00 31 83 40 50  00 00 00 01 00 00 00 01  ....1.@P........
US 30698EFC  00 00 00 00 00 00 00 00  00 00 00 6D 00 00 00 00  ...........m....
US 30698F0C  31 83 99 DC 31 83 31 CC  31 83 58 08 00 00 00 00  1...1.1.1.X.....
US 30698F1C  31 83 64 5F 00 00 00 27  00 00 00 00 00 00 00 00  1.d_...'........
US 30698F2C  00 00 01 B0 00 00 00 91  31 83 58 08 00 00 00 01  ........1.X.....
                                                                        page 1

This Command: dspswlog 1


Use cursor keys to move up or down.  DEL to quit

                   SW                                      MAJOR ALARM

请使用dsplog命令

您应该在失败附近的时期使用dsplog命令和记录输出。

dspcd slot-num命令的输出示例

如此示例所显示,提供dspcd slot-num命令输出。

注意: 捕获整个屏幕,保证软件版本在顶部显示,如此示例所显示。

lv-8620a  TN    Cisco  BPX 8620  9.3.45    Nov. 11 2003 21:13 GMT

Detailed Card Display for BXM-155 in slot 3
Status:          Active
Revision:        FHR              Backcard Installed
Serial Number:   823106             Type:          LM-BXM
Top Asm Number:  28215802           Revision:      BB
Queue Size:      228300             Serial Number: 836411
Supp:4 Pts,OC3,FST,VcShp            Top Asm Number:
Supp:VT,ChStLv 2,VSI(Lv 3,ITSM)     Supp: 4 Pts,OC3,SMF,RedSlot:NO
Supp:APS(FW), F4F5
Supp:LMIv1,ILMIv1,NbrDsc,XL
Supp:TrkVcShp,OAM-E
#Ch:8128,PG[1]:8160,PG[2]:8160
PG[1]:1,2,PG[2]:3,4,
#Sched_Ch:16384 #Total_Ch:8128


Last Command: dspcd 3


Next Command:

                                                      MAJOR ALARM

从MGX平台的命令输出示例

此部分识别您需要得到的命令输出,如果您的问题用MGX平台关联。

dspcds和dspcd命令的输出示例

如此示例所显示,提供从控制器的dspcds命令输出和从受影响的卡的dspcd命令输出。

lv-8250d.1.7.PXM.a > dspcds

    Slot  CardState    CardType     CardAlarm  Redundancy
    ----  -----------  --------     ---------  -----------
    1.1   Empty                     Clear
    1.2   Empty                     Clear
    1.3   Empty                     Clear
    1.4   Empty                     Clear
    1.5   Empty                     Clear
    1.6   Empty                     Clear
    1.7   Active       PXM1-T3E3    Major
    1.8   Empty                     Clear
    1.9   Empty                     Clear
    1.10  Empty                     Clear
    1.11  Empty                     Clear
    1.12  Empty                     Clear
    1.13  Empty                     Clear
    1.14  Empty                     Clear
    1.15  Empty                     Clear
    1.16  Empty                     Clear
    1.17  Active       FRSM-8T1     Major
    1.18  Empty                     Clear
    1.19  Active       AUSM-8T1/B   Major

Type <CR> to continue, Q<CR> to stop:

    Slot  CardState    CardType     CardAlarm  Redundancy
    ----  -----------  --------     ---------  -----------
    1.20  Active       CESM-8T1     Clear
    1.21  Empty                     Clear
    1.22  Empty                     Clear
    1.25  Empty                     Clear
    1.26  Empty                     Clear
    1.27  Empty                     Clear
    1.28  Empty                     Clear
    1.29  Active       VISM-8T1     Clear
    1.30  Empty                     Clear
    1.31  Active       SRM-3T3      Major
    1.32  Empty                     Clear

    NumOfValidEntries:    32
    NodeName:             lv-8250d
    Date:                 11/12/2003
    Time:                 08:34:41
    TimeZone:             PST
    TimeZoneGMTOff:       -8
    StatsMasterIpAddress: 0.0.0.0

Type <CR> to continue, Q<CR> to stop:

    shelfIntegratedAlarm: Major
    BkplnSerialNum:       SCA044000QS
    BkplnType:            0
    BkplnFabNumber:       28-2681-03
    BkplnHwRev:           E0
    ChassisType:          MGX8250
    Power Supply Wattage: 1200



lv-8250d.1.7.PXM.a > cc 19

(session redirected)

lv-8250d.1.19.AUSMB8.a > dspcd


Initialized the function Pointer
  ModuleSlotNumber:          19
  FunctionModuleState:       Active
  FunctionModuleType:        AUSM-8T1/B
  FunctionModuleSerialNum:   927584

  FunctionModuleHWRev:       aa
  FunctionModuleFWRev:       10.2.21
  FunctionModuleResetReason: Reset by PXM
  LineModuleType:            LM-RJ48-8T1
  LineModuleState:           Present
  mibVersionNumber:          34
  configChangeTypeBitMap:    CardCnfChng, LineCnfChng
  cardIntegratedAlarm:       Major
  cardMajorAlarmBitMap:      Line Alarm
                             IMA PORT ALARM
  cardMinorAlarmBitMap:      Port LMI Failure

Type <CR> to continue, Q<CR> to stop:

       Front Card Info
  Hardware Revision      :   AA
  Card Type              :   52
  Serial Number          :   927584
  Fab Number             :   28-2979-01

       Back Card Info
  Hardware Revision      :   AA
  Card Type              :   22
  Serial Number          :   652727
  Fab Number             :   28-2011-01

lv-8250d.1.19.AUSMB8.a >

version命令的输出示例

如此示例所显示,提供version命令输出从受影响的服务模块和从控制器。

注意: 一些系统使用dspversion命令而不是version命令

lv-8250d.1.19.AUSMB8.a > version

***** Cisco Systems Inc. AXIS AUSM-8T1/E1 Card *****
    Firmware Version    = 10.2.21
    Backup Boot version = AU8_BT_1.0.02
    AUSM8p Xilinx file = ausm8pXilinx.h
VxWorks (for CISCO) version 5.1.1-R3000.
Kernel: WIND version 2.4.
Made on Thu Jul 24 21:29:44 PDT 2003.
Boot line:


lv-8250d.1.19.AUSMB8.a > cc 7

(session redirected)

lv-8250d.1.7.PXM.a > version
VxWorks (for POPEYE) version 5.3.1.
Kernel: WIND version 2.5.
Made on Jul 30 2003, 16:40:11.
Boot line:
lnPci(0,0)C: e=172.21.57.62:ffffff00 g=172.21.57.1 u=autoprog pw=cisco tn=pxm-8
PXM firmware version : 1.2.21
Boot Image Version   : 1.2.21

lv-8250d.1.7.PXM.a >

dsplog -sl slot-num命令的输出示例

如此示例所显示,在失败附近的时期的提供dsplog -sl slot-num命令输出从。

lv-8250d.1.7.PXM.a > dsplog -sl 19
11/12/2003-08:25:06 19 talarm     AUSM-6-7059
 Line Statistical Alarm : minor, line: 4

11/12/2003-08:25:06 19 talarm     AUSM-6-7059
 Line Statistical Alarm : minor, line: 3

11/12/2003-08:25:06 19 talarm     AUSM-6-7059
 Line Statistical Alarm : minor, line: 2

11/12/2003-08:25:06 19 talarm     AUSM-6-7059
 Line Statistical Alarm : minor, line: 1

11/12/2003-08:24:56 19 talarm     AUSM-6-7055
 Line Rx LOS alarm on : line: 4

11/12/2003-08:24:56 19 talarm     AUSM-6-7055
 Line Rx LOS alarm on : line: 3

11/12/2003-08:24:56 19 talarm     AUSM-6-7055
 Line Rx LOS alarm on : line: 2

11/12/2003-08:24:56 19 talarm     AUSM-6-7055

dsperr命令的输出示例

如此示例所显示,在失败附近的时期的提供dsperr命令输出从。

lv-8250d.1.7.PXM.a > dsperr

Error Log for Slot 07: Error Num 915
    Firmware version: 1.2.21 Product Id: 8250
    Timestamp: 11/11/2003-05:45:18 Node name: lv-8250d
Section Number 0:
Event Logged:
 11/11/2003-05:45:18 07 PAR:Netw    SSI-4-NOTOWNER        00915
 A process 0x1003b that is not the owner 0x1003c is attempting to free block 0x8
4720e88


Section Number 1:
Stack Trace:
0x804308c4 vxTaskEntry              +00c: sysTaskSetup+0()
0x8004bf50 sysTaskSetup             +090: nw_hdlr+0()
0x803515d4 nw_hdlr                  +0d4: nw_gt_letters+0()
0x80350014 nw_gt_letters            +7c4: process_vsi_rsp+0()
0x803436d4 process_vsi_rsp          +1d0: nw_vsi_conn_cmd_rsp+0()
0x80342d74 nw_vsi_conn_cmd_rsp      +5a4: upd_chksumblk_conchain+0()
0x803265d8 upd_chksumblk_conchain   +110: deassign_block+0()
0x80314da0 deassign_block           +3b8: remove_block+0()
0x80314e70 remove_block             +098: Free_mem+0()
0x80322a20 Free_mem                 +03c: ssiFree+0()
0x8003dd84 ssiFree                  +0d0: ssiEvent+0()
0x8003ad9c ssiEvent                 +22c: ssiEventMsgReport+0()
0x8003b02c ssiEventMsgReport        +248: ssiStackTrace+0()

--------------

Type <CR> to continue, Q<CR> to stop:

相关信息


Document ID: 48675