Peace of Mind for Your Business
Learn how Small Business Support Service can help protect your network investment (1:51 min)
Focus on Your Business, Not on IT
Reduce downtime with fast, expert technical support and flexible hardware coverage. Cisco Services improve network availability and help you get the most value from your Cisco products. Plus, your IT staff gets anytime access to Cisco engineers. That means you can spend your time serving customers and running your business, rather than dealing with IT hassles.
Service plans for your Cisco Small Business products provide more support than a product warranty. A warranty protects you against product defects, but more than 80 percent of support calls are unrelated to faulty materials or manufacturing. Most callers ask about product features, technical issues, or how to expand their networks.
Cisco offers an unlimited number of calls and no restrictions on call duration, so you can get the help you need, and the most from your Cisco product.
We offer two service plans for Cisco Small Business products:
In addition to these plans, Cisco offers additional services to resellers and partners so they can keep your network running smoothly, backed by Cisco. These services include Cisco Smart Care and Partner Support Service. Your Cisco partner can help you select a service that best suits the needs of your business.
More than 6000 resellers rated Cisco the CRN Channel Champion in small and medium-sized businesses (SMB) networking four years in a row. They also gave us the highest rating for support satisfaction.
Once a service plan is purchased, you can access these services by registering your service plan with your product's serial number. For help registering your service, contact your partner or the Small Business Support Center.