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Cisco Unified CallConnectors

Respond Faster to Customers

Getting more information sooner makes for happier customers.

Overview Features Models Resources Get Started

Cisco Unified CallConnectors: Models

Common Features

  • Lets employees connect with colleagues on the first try by knowing beforehand whether they are available and how they prefer to be reached
  • Streamlines communications with easy-to-use features for initiating a voice call, email, or instant message
Models & Key Benefits
UC Communication Manager for Microsoft Dynamics CRM
  • Provides immediate information about inbound and outbound calls
  • Lets employees click on phone numbers in CRM databases to initiate calls
  • Tracks call duration
  • Captures call information and content
  • Available in English and 19 other languages
UC Communication Manager for Microsoft Windows
  • Call control toolbars within Microsoft Outlook and Internet Explorer allow calls from desktop applications
  • Inbound call identification through pop-up windows
  • Creates call logs
UC Communication Manager for Salesforce.com
  • Provides immediate information about inbound and outbound calls
  • Lets employees click on phone numbers in Salesforce.com to initiate calls
  • Tracks call duration
  • Captures call information and content
Call Connectors CallConnector Mobility
  • Lets employees set up their own rules for routing calls
  • Lets employees route calls to different numbers based on availability
  • Simultaneous ringing on both desktop and mobile phones
  • Employees manage only one voice mailbox

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