Respond Faster to Customers
Getting more information sooner makes for happier customers.
Common Features
Lets employees connect with colleagues on the first try by knowing beforehand whether they are available and how they prefer to be reached
Streamlines communications with easy-to-use features for initiating a voice call, email, or instant message
Models & Key Benefits
CallConnector Operator
Helps small business operators with fast call-handling and contact management
View status of parked, transferred and held calls
Easily send instant messaging (IM), email, and Short Message Service (SMS) messages to employees who are unavailable
CallConnector Personal Client
CUse the Microsoft Outlook and Internet Explorer toolbar to dial numbers, control calls, and access contact information
Bring all contacts together to simplify auto-dialing or write a new email message
View incoming calls from Outlook contacts in a popup window, and click to take the call, send it to voicemail, or send a quick message
CallConnector Advanced Client
Quickly locate and connect to contacts using voice, instant messaging (IM), Short Message Service (SMS) texts, or email
Know who is calling and click to answer, or make calls and access phone features from your PC
Get alerts when contacts and new voice messages become available
CallConnector Server
See real-time availability information on other CallConnector users, including whether they are on a call
Retrieve centralized directories and archives of instant messages and call histories
Locally manage the Advanced Client licenses to view, reserve, deallocate, and add additional licenses
Support multisite deployments with connections to multiple Cisco Integrated Services Routers
Tips to Success
Visit the Cisco Small Business blog to learn about tips for your products, industry-wide information, and how to get the best out of your technology from Cisco and industry experts.
Cisco Small Business Blog
http://www.cisco.com/assets/sol/sb/bv/bv_submission.html
