Respond Faster to Customers
Getting more information sooner makes for happier customers.
Cisco Unified CallConnectors: Features
Cisco Unified CallConnectors offer a range of features including the ability to:
- Use a PC or phone to place or receive calls
- See customer's recent activity, follow-up tasks, reports of previous calls, and service agreements in just a few clicks
- See colleagues' availability
- Click on phone numbers from Outlook and CRM database records to make calls
- Automatically capture information, call duration, and tracking information
- Offer remote workers the same integration and access
- Integrate with Microsoft Windows, Microsoft Dynamics CRM, Salesforce.com
- Support 20 languages
