Better Communications, Better Service
Larry's Auto Shop pulls ahead of the pack with customer service. (3:02 min)
Larry's Automotive Shop
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Automotive: Applications
Information flow is critical to running an efficient shop. The Cisco Smart Business Communications System brings voice, data, video, and fax communications together on a single network that integrates with the Mitchell 1 application to automatically put critical information at employee's fingertips. With this solution, employees answering customer calls will automatically get a summary screen that displays history, scheduled maintenance, past recommendations, and even a web map of their location.
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Cisco Connected Auto Repair Solution for Mitchell 1
Integrating the Cisco Smart Business Communications System and the Mitchell 1 Auto Repair Application helps improve efficiency and customer service.
Watch Video (4:25 min)Mitchell 1
Mitchell 1
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Additional features and benefits include:
| Features | Functions | Benefits |
|---|---|---|
| Automated Information Display | Matches customer phone number to Mitchell1 database and displays it on employee's PC | Immediate access to current customer data enables faster, more informed service |
| Click-to-Dial | Lets employees click on a customer or vendor phone number within the record, to automatically dial out | Streamlines workflow and enhances staff productivity |
| Integrated Mapping | Matches caller ID to customer address in Mitchell1 database to display a Google map of customer location | Expedites customer service, provides directions to shop |
| Live Video Support | Lets staff locate mechanic using live video camera to provide repair status to customer | Streamlines operations and improves customer responsiveness |
| Service Recommendations | Lists past service recommendations for customers | Reduces missed service appointments, helps facilitate repeat business |
| Vendor Search | Provides vendor links and search capabilities with click-to-dial | Expedites replacement part orders and speeds service |
| Credit Status | Provides an up-to-date view of customer's credit status | Facilitates payment process |
| Wireless and VPN support | Enables convenient access to solution outside the office or roaming within shop | Enhances mobility and efficiency |
