Better Communications, Better Service
Larry's Auto Shop pulls ahead of the pack with customer service. (3:02 min)
Information flow is critical to running an efficient shop. The Cisco Smart Business Communications System brings voice, data, video, and fax communications together on a single network that integrates with the Mitchell 1 application to automatically put critical information at employee's fingertips. With this solution, employees answering customer calls will automatically get a summary screen that displays history, scheduled maintenance, past recommendations, and even a web map of their location.
Cisco Connected Auto Repair Solution for Mitchell 1
Integrating the Cisco Smart Business Communications System and the Mitchell 1 Auto Repair Application helps improve efficiency and customer service.
Additional features and benefits include:
|Automated Information Display||Matches customer phone number to Mitchell1 database and displays it on employee's PC||Immediate access to current customer data enables faster, more informed service|
|Click-to-Dial||Lets employees click on a customer or vendor phone number within the record, to automatically dial out||Streamlines workflow and enhances staff productivity|
|Integrated Mapping||Matches caller ID to customer address in Mitchell1 database to display a Google map of customer location||Expedites customer service, provides directions to shop|
|Live Video Support||Lets staff locate mechanic using live video camera to provide repair status to customer||Streamlines operations and improves customer responsiveness|
|Service Recommendations||Lists past service recommendations for customers||Reduces missed service appointments, helps facilitate repeat business|
|Vendor Search||Provides vendor links and search capabilities with click-to-dial||Expedites replacement part orders and speeds service|
|Credit Status||Provides an up-to-date view of customer's credit status||Facilitates payment process|
|Wireless and VPN support||Enables convenient access to solution outside the office or roaming within shop||Enhances mobility and efficiency|