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Cisco provides Unified Communications System for every market size. The following subsections describe the small and medium, midmarket, and enterprise market segments and the Unified Communications System that Cisco offers:
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Small and Medium Business
•Midmarket Business
•Enterprise Business
Note Many of the Cisco Unified Communications products and solutions can be applied in any market. Those products and solutions that apply to a specific market are labeled as such.
Figure 1 shows Unified Communications System for each market size.
Figure 1Unified Communications System for Each Market Segment.
Small and Medium Business
Small and medium businesses (SMB) are those with the number of employees between 5 and 240. These businesses require IP telephony systems that are low-cost, easy to deploy, easy to use, and scalable. These businesses must face the challenge of managing the technology around a data and voice communication systems without taking the focus off business.
Small and medium market segment can further be subdivided into the following:
•Small Business
•Medium Business
Small Business
Small businesses are those with the number of employees between 5 and 50. Cisco offers Unified Communication 500 Series which is an important component of Smart Business Communication System (SBCS) for small businesses.
The Unified Communication 500 Series solution option for small business include:
•Call Control
–Cisco Unified Communications Manager Express
•Voice Mail and Messaging
–Cisco Unity Express
–Contact Center Cisco Unified Contact Center Express
–Conferencing Cisco Unified MeetingPlace Express
•Endpoints and Clients
–Cisco Unified IP Phones 7900 and 500 series
–Cisco IP Communicator
–Cisco Unified Video Advantage
–Cisco Unified CallConnector for MS Windows Client
•Network Management
–Cisco netManager Unified Communications
–Communications Infrastructure Cisco Unified Communications 500 Series for Small Business
–Cisco Catalyst Express 520 Series LAN Switches
–In built with Cisco Unified Communications 500 Series
•Wireless
–Cisco 521 Wireless Express Access Point
–In built with Cisco Unified Communications 500 Series
Medium Business
Medium businesses are those with the number of employees between 50 and 250. Cisco offers Cisco Unified Communications Manager Express Solution on Cisco Integrated Services Router (ISR) for medium businesses.
The Cisco Unified Communications Manager Express on Cisco Integrated Services Router (ISR) for medium business include:
•Call Control
–Cisco Unified Communications Manager Express
•Voice Mail and Unified Messaging
–Cisco Unity Express
•Contact Center
–Cisco Unified Contact Center Express
Conferencing Cisco Unified MeetingPlace Express
•Endpoints and Clients
–Cisco Unified IP Phones models 7900 series
–Cisco IP Communicator
–Cisco Unified Video Advantage
•Configuration Management
–CiscoWorks Resource Manager Essentials
•Communications Infrastructure
–Cisco 2825, 2845 (gateway)
–Cisco 3845 (IP-to-IP gateway)
–Cisco 3745 (gatekeeper)
–Cisco Integrated Services Router 1800, 3800, and 2800 series
–Cisco Unified Border Element
–Catalyst 3550, 3560, 3750 Switches
–Cisco Catalyst 4503, 4506 (access switch)
–Cisco Catalyst 6506, 6509 (voice access switch, Supervisor Engine 2/MSFC2) Cat OS 8.6.3 /12.2.(18)SXF9
–Cisco Catalyst 6506, 6509 (core switch, Supervisor Engine 720) 12.2(18)SXF9 (native-mode)
Midmarket Business
Midmarket businesses are those with the number of employees between 250 and 1000 employees. There are over 5,000,000 firms worldwide that are considered midmarket businesses. These businesses vary greatly when determining the voice, video and data requirements of running their business.
The role of technology is changing for midmarket businesses. As organizations and competitors become more global, they are turning to network technology to better connect with customers, suppliers, and customers.
Cisco Unified Communications is an integrated set of communications products and services that addresses the needs of midmarket businesses. It optimizes the resources of a business by transparently integrating voice, video, data, security, and mobility into a single efficient and affordable communications solution. Cisco Unified Communications works with existing business applications and infrastructure to create an accessible yet secure network in which information is always available. All communications are more effective, more mobile, and highly secure.
A Cisco Unified Communications solution resides on a single, converged voice, video and data network that delivers the highest level of security because security is built right into the network. An open platform provides superior investment protection, allows easy integration of critical applications from Cisco and other industry leaders, and includes more support for mobility, network management, and security.
The Cisco Unified Communications options for midmarket businesses include:
•Call Control
–Cisco Unified Communications Manager Business Edition, available with Cisco Unity Connection co-resident on the same server
–Cisco Unified Communications Manager Assistant
–Cisco Unified Survivable Remote Site Telephony (SRST)
–Cisco Unified Business Attendant Console and Cisco Unified Department Attendant Console
•Applications
–Cisco Emergency Responder
–Cisco Unified Application Environment
•Conferencing
–Cisco Unified MeetingPlace Express
–Cisco Unified Video Conferencing
•Voice Mail and Messaging
–Cisco Unity Connection
•Endpoints and Clients
–Cisco Unified Video Advantage
–Cisco IP Communicator
–Cisco Unified IP Phone 79XX series
•Wireless and Mobility
–Aironet Wireless Access Point
•Network Management
–Cisco netManager Unified Communications
•Infrastructure
–Routers
–Gateways and Gatekeepers (H.323/MGCP)
Enterprise Business
Enterprise businesses are those with the number of employees exceeding 1000 employees. The technology demands of large businesses require a system of enterprise-class solutions that facilitate more engaging and efficient interactions among employees, partners, and customers, and provide the foundation for a collaborative workforce. They require applications that enable user-controlled productivity anywhere, anytime with any device and standards-based, secure systems, built into an intelligent, integrated network.
Cisco Unified Communications solutions dramatically improve operational efficiencies, increase organizational productivity, and enhance customer satisfaction to create an empowered, effective work environment. By promoting greater levels of workforce collaboration, Cisco Unified Communications solutions help enterprises exceed customer expectations, outpace the competition, and realize a measurable return on their investments. These solutions and technologies are key to delivering enterprise-class IP Communications.
The Cisco Unified Communications options for enterprise businesses include:
•Call Control
–Cisco Unified Communications Manager
–Cisco Unified Communications Manager Express
–Cisco Unified Survivable Remote Site Telephony (SRST)
–Cisco Unified Contact Center Express
•Applications
–Cisco Emergency Responder
–Cisco Unified Application Environment
–Cisco Unified Presence
•Conferencing
–Cisco Unified MeetingPlace
–Cisco Unified Video Conferencing
•Voice Mail and Messaging
–Cisco Unity
–Cisco Unity Express
–Microsoft Active Directory (integrated with Cisco Unity and Cisco Customer Response Solution)
•Endpoints and Clients
–Cisco Unified Personal Communicator
–Cisco Unified Video Advantage
–Cisco IP Communicator
–Cisco Unified IP Phone 79XX series
•Wireless and Mobility
–Aironet Wireless Access Point
–Cisco Unified Mobility
•Security
–Cisco Advanced Security Appliance ASA 5500 Series
–Firewall Service Modules (FWSM)
–Cisco Intrusion Prevention System Appliance IPS-4200
–Cisco Security Agent Management Center
–Cisco Security Monitoring, Analysis, and Response System (MARS)
–Cisco Clean Access
•Network Management
–Cisco Unified Operations Manager
–Cisco Unified Service Monitor
–Cisco Unified Provisioning Manager
–Cisco Unified Service Statistics Monitor
•Infrastructure
–Routers
–Gateways and Gatekeepers (H.323/MGCP)
–Cisco Resource Reservation Protocol (RSVP)
