Cisco Unified Communications System for IP Telephony Release 6.0(1)

Market Descriptions
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Market Descriptions

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Cisco provides Unified Communications solutions for every market size. The following subsections describe the small, medium, and enterprise markets and the Unified Communications solutions that Cisco offers:

Small Business

Medium Business

Enterprise Business


Note Many of the Cisco Unified Communications products and solutions can be applied in any market. Those products and solutions that apply to a specific market are labeled as such.


Small Business

Small businesses are those with the number of employees between 5 and 100. These businesses require IP telephony systems that are low-cost, easy to deploy, easy to use, and scalable. These businesses must face the challenge of managing the technology around a data and voice communication systems without taking the focus off business.

Many growing businesses do not have the capital to keep up with the latest productivity-enhancing technologies, let alone the staff to maintain the systems. Until Cisco provided Unified Communications for small business, communications options had been limited to products and services that were too complicated, too costly, or not designed to work as a complete system. Now, Cisco delivers cost-effective voice, video, and data integration that is critical to the success of the small business.

The Cisco Unified Communications solution options for small business include:

Call Control

Cisco Unified Communications Manager Express (formerly known as Cisco Unified CallManager Express)

Cisco Unified Communications 500 Series for Small Business (designed specifically for business with under 50 users)

Cisco Unified Survival Remote Site Telephony

Conferencing

MeetingPlace Express

Voice Mail and Messaging

Cisco Unity Express

Wireless and Mobility

Cisco 500 Series Wireless Express Access Point and Controller

Network Management

Cisco Monitor Manager

Cisco Monitor Director

Infrastructure

Cisco Unified Communications 500 Series for Small Business

Cisco 800 Series Routers

Catalyst Express 500 Series Switches

Medium Business

Medium businesses are those with the number of employees between 100 and 1000 employees. There are over 5,000,000 firms worldwide that are considered medium businesses. These businesses vary greatly when determining the voice, video and data requirements of running their business.

The role of technology is changing for medium businesses. As organizations and competitors become more global, they are turning to network technology to better connect with customers, suppliers, and customers.

Cisco Unified Communications is an integrated set of communications products and services that addresses the needs of medium businesses. It optimizes the resources of a business by transparently integrating voice, video, data, security, and mobility into a single efficient and affordable communications solution. Cisco Unified Communications works with existing business applications and infrastructure to create an accessible yet secure network in which information is always available. All communications are more effective, more mobile, and highly secure.

A Cisco Unified Communications solution resides on a single, converged voice, video and data network that delivers the highest level of security because security is built right into the network. An open platform provides superior investment protection, allows easy integration of critical applications from Cisco and other industry leaders, and includes more support for mobility, network management, and security.

The Cisco Unified Communications options for medium businesses include:

Call Control

Cisco Unified Communications Manager

Cisco Unified Communications Manager Business Edition, available with Cisco Unity Connection co-resident on the same server

Cisco Unified Communications Manager Assistant

Cisco Unified Communications Manager Express

Cisco Unified Survivable Remote Site Telephony (SRST)

Cisco Unified Presence

Cisco Unified Business Attendant Console and Cisco Unified Department Attendant Console

Applications

Cisco Emergency Responder

Cisco Unified Application Environment

Conferencing

Cisco Unified MeetingPlace Express

Cisco Unified Video Conferencing

Voice Mail and Messaging

Cisco Unity Connection

Endpoints and Clients

Cisco Unified Personal Communicator

Cisco Unified Video Advantage

Cisco IP Communicator

Cisco Unified IP Phone 79XX series

Wireless and Mobility

Aironet Wireless Access Point

Security

Cisco Advanced Security Appliance ASA 5500 Series

Firewall Service Modules (FWSM)

Cisco Intrusion Prevention System Appliance IPS-4200

Cisco Security Agent Management Center

Cisco Clean Access

Network Management

Cisco Unified Operations Manager

Cisco netManager - Unified Communications

Cisco Monitor Manager

Cisco Monitor Director

Infrastructure

Routers

Gateways and Gatekeepers (H.323/MGCP)

Cisco Resource Reservation Protocol (RSVP)

Cisco Unified Mobility (formerly known as Cisco Unified MobilityManager) now integrated into the Cisco Unified Communications Manager software

Enterprise Business

Enterprise businesses are those with the number of employees exceeding 1000 employees. The technology demands of large businesses require a system of enterprise-class solutions that facilitate more engaging and efficient interactions among employees, partners, and customers, and provide the foundation for a collaborative workforce. They require applications that enable user-controlled productivity anywhere, anytime with any device and standards-based, secure systems, built into an intelligent, integrated network.

Cisco Unified Communications solutions dramatically improve operational efficiencies, increase organizational productivity, and enhance customer satisfaction to create an empowered, effective work environment. By promoting greater levels of workforce collaboration, Cisco Unified Communications solutions help enterprises exceed customer expectations, outpace the competition, and realize a measurable return on their investments. These solutions and technologies are key to delivering enterprise-class IP Communications.

The Cisco Unified Communications options for enterprise businesses include:

Call Control

Cisco Unified Communications Manager

Cisco Unified Communications Manager Assistant

Cisco Unified Communications Manager Express

Cisco Unified Survivable Remote Site Telephony (SRST)

Cisco Unified Contact Center Express/Cisco Customer Response Solution

Applications

Cisco Unified Presence

Cisco Emergency Responder

Cisco Unified Application Environment

Conferencing

Cisco Unified MeetingPlace

Cisco Unified Video Conferencing

Voice Mail and Messaging

Cisco Unity

Cisco Unity Express

Microsoft Active Directory (integrated with Cisco Unity and Cisco Customer Response Solution)

Endpoints and Clients

Cisco Unified Personal Communicator

Cisco Unified Video Advantage

Cisco IP Communicator

Cisco Unified IP Phone 79XX series

Wireless and Mobility

Aironet Wireless Access Point

Cisco Unified Mobility (formerly known as Cisco Unified MobilityManager) now integrated into the Cisco Unified Communications Manager software

Security

Cisco Advanced Security Appliance ASA 5500 Series

Firewall Service Modules (FWSM)

Cisco Intrusion Prevention System Appliance IPS-4200

Cisco Security Agent Management Center

Cisco Clean Access

Network Management

Cisco Unified Operations Manager

Cisco Monitor Manager

Cisco Monitor Director

Cisco Unified Service Monitor

Cisco Unified Provisioning Manager

Cisco Unified Service Statistics Monitor

Infrastructure

Routers

Gateways and Gatekeepers (H.323/MGCP)

Cisco Resource Reservation Protocol (RSVP)