Cisco Unified Communications System for Contact Center Release 8.6(1)

Training Available to Partners
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Training Available to Partners

Cisco offers a variety of training resources to partners. This topic describes some courses that are specific to Cisco Unified Communications System Release 8.6(1).

Some Cisco Unified Communications training VoDs are available from the Cisco Unified Communications System Release 8 Technical Readiness Opens new window page. Click the Tools & Training tab on the readiness page for more information on partner training.

For training information on all Cisco products and technologies, see the following sites.


Note To access these sites, you must be registered as an employee of a Cisco Channel Partner company.


Partner Education Connection Opens new window

Global Learning Partner Locator Opens new window

Partner Education Connection Courses

Partner Education Connection (PEC) courses are the primary learning source for Cisco Channel Partners. PEC provides training on products, tools, and solutions.

Use the following e-learning modules for information on Cisco Unified Communications System Release 8.6(1):

QuickStart modules

These web-based modules prepare partners to sell Cisco Unified Communications System solutions. This course covers selling strategies, pricing, and customer testimonials.

Partner Beta Training

The PEC site typically contains a VoD which provides information on what is new in the latest Cisco Unified Communications System.

Cisco Unified Communications Architecture and Design Opens new window

These web-based modules address identifying the features of the Cisco Unified Communications system and teaching the Cisco methodology for implementing voice over data networks.

Cisco Learning Partner Courses

Training from Cisco Learning Partners Opens new window provides a comprehensive set of training resources, from instructor-led courses to remote access labs and e-learning solutions. These companies are the only organizations to employ Certified Cisco Systems Instructors and deliver Cisco authorized and approved content, including product-specific training, technology training, and certification-preparation courses.

Cisco Unified Communications Courses

This section contains descriptions of Cisco Unified Communications courses for account managers, systems engineers, and other sales personnel.

ASPIRE Cisco Unified Communications Workshops

For more information on APSIRE workshops, go to http://www.aspiregroup.com/knowledge_center.html. Opens new window

ANI Cisco Unified Communications Courses

Basics of Unified Communications (BUC) Opens new window

This five-day course is intended to be a technical introduction to Unified Communications and converged Internet Protocol (IP) networks. The course presents an incremental approach to designing, deploying and supporting an IP infrastructure for Unified Communications. The range of topics includes network technologies, Virtual LANs, Ethernet, Frame-Relay, MAC Addresses, IP Addresses and TCP/IP. The discussion encompasses not only these topics but also how they specifically relate to the successful operation of a complex converged network as typically used in most corporate enterprise environments today.

Advanced Unified Communications for Cisco Account Managers Opens new window

This course is designed exclusively for Cisco Channel Partners and Account Managers and prepares you for the Advanced Unified Communications for Account Managers exam (646-230 AUCAM), a component of Cisco's Advanced IP Communications Sales Specialist certification track. Achieving this advanced Unified Communications certification, with an emphasis on voice solutions for the enterprise, demonstrates that you have the knowledge and skills necessary to effectively assess, recommend, and guide implementation of IP communications solutions tailored to address specific customer needs.