Cisco Unified Communications System for Contact Center Release 8.6(1)

System Definition
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Cisco Unified Communications Features and Benefits Overview
Contact Center Overview

System Definition

The Cisco Unified Communications system is designed for a single, secure, converged network. Part of an integrated, comprehensive Cisco architecture, the communications applications reside "in" the network, not "on" the network, and can easily incorporate emerging business processes, applications, and new devices. Applications can be deployed in a single instance, rather than in multiple instances, and managed services offerings further increase deployment flexibility. Standards-based Cisco Unified Communications products let organizations migrate based on business needs, not technical limitations, to keep pace with new technology.

The Cisco Unified Communications system offers the following solutions:

Enterprise solution for large businesses, which supports 30,000 users with Cisco Unified Communications Manager as the call processing component.

Mid-market solution, with support for up to 1000 users and 1200 phones with Cisco Unified Communications Manager Business Edition 6000 as the call processing component.

Mid-market solution, with support for up to 500 users and 575 phones with Cisco Unified Communications Manager Business Edition 5000 as the call processing component.

Mid-market solution, with support for up to 300 users and 400 phones with Cisco Unified Communications Manager Business Edition 3000 as the call processing component.

Small and medium sized solution, with support for up to 450 users (depending on IOS platform) with Cisco Unified Communications Manager Express as the call processing component.

The Cisco Unified Communications System also includes a suite of network management applications that allow you to monitor, manage, and troubleshoot your system. It also includes tools that allow you to analyze the readiness of your infrastructure to support the Unified Communications system.