Cisco Unified Communications System for Contact Center Release 8.6(1)

Failover and Redundancy

Failover and Redundancy

Failover testing was done to verify the redundancy and failover capabilities of specific components such as gatekeepers, WAN access routers, and the private connection between the Roggers in the data centers. Failover testing is typically done with:

Contact center components that have redundancy capabilities in the event of a failure

Contact center components that did not have redundancy capabilities in the event of a failure

For detailed information on the failover testing, see:

Test Bed 1 Opens new window

Test Bed 2 Opens new window

Test Bed 3 Opens new window