Cisco Unified Communications System for Contact Center Release 8.6(1)

Develop Traffic Engineering Specifications

Develop Traffic Engineering Specifications

Traffic Analysis for Voice over IP Opens new window—Provides background information on various traffic analysis concepts and features that are applicable to Voice over IP (VoIP). This document presents fundamental traffic theory, several statistical traffic models, application of traffic analysis to VoIP networks, and an end-to-end traffic analysis example.

Cisco Unified Communications Manager Capacity Tool Opens new window —Calculates the minimum number of active subscribers that are required to support a given installation. Input consists primarly of quantity and usage information on the various device types that are supported in a Cisco Unified Communications Manager system.

Bandwidth Calculators —The following tools are available to calculate bandwidth for contact center systems.

Cisco Agent Desktop (CAD) Opens new window

Cisco Unified Intelligence Suite and Intelligence Center Bandwidth Calculator Opens new window

HDS WebView Opens new window

The output from these tools can also be used as input to the Cisco Unified Contact Center Express Configuration and Ordering Tool Opens new window and the Cisco Unified Communications Manager Capacity Tool Opens new window.

Cisco Unified Contact Center Enterprise Sizing Tool Opens new window —This tool is available to Cisco partners and employees only, with proper login authentication. This tool helps size the Unified CCE resources required to meet the needs of a specific contact center. It also provides data that can be used as input for other capacity planning and sizing tools, such as the Cisco Unified Communications Manager Capacity Tool, and the Unified CVP and Cisco IP IVR sizing tools.

In addition, these third-party traffic engineering tools are provided for your reference:

VoIP Bandwidth Calculator Opens new window

Online Erlang traffic calculators Opens new window

The Cisco Unified Contact Center Enterprise Release 8.x SRND Opens new windowalso includes information on sizing your contact center components.