Cisco Unified Communications System for Contact Center Release 8.6(1)

Component Installation and Configuration Guides
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Table 1 provides references to installation and configuration documents for the software and hardware components that are part of the Cisco Unified Communications System Release 8.6(1) family of products. This information includes component names and related documentation.

Table 1 Component Installation and Configuration Documentation 

Product Category
Product Technology
Components
Documentation Title
Call Control

Cisco Unified Communications Manager

•Cisco Unified Communications Manager

•Cisco Real-Time Monitoring Tool

•Music on Hold

•Cisco Security Agent (only as a standalone agent)

•Third-party Antivirus

•Installing Cisco Unified Communications Manager Opens new window

•Replacing a Single Server or Cluster for Cisco Unified Communications Manager Opens new window

•Cisco Unified Communications Operating System Administration Guide, Release 8.6(1) Opens new window

•Cisco Unified Communications Manager Administration Guide Opens new window

•Cisco Unified Serviceability Administration Guide Opens new window

•Cisco Unified Communications Manager System Guide Opens new window

•Cisco Unified Communications Manager Bulk Administration Guide Opens new window

Cisco Unified SIP Proxy

•Cisco Unified SIP Proxy

•CLI Configuration Guide for Cisco Unified SIP Proxy Release 8.5 Opens new window

•GUI Configuration Guide for Cisco Unified SIP Proxy Release 8.5 Opens new window

•Cisco Unified SIP Proxy Command Reference Opens new window

Contact Center

Cisco Unified Intelligent Contact Management Enterprise

•Cisco Unified Intelligent Contact Management Enterprise

•Cisco Unified Contact Center Enterprise

•Progger (Peripheral Gateway, CallRouter, and Logger)

•Rogger (CallRouter and Logger)

•Generic Peripheral Gateway

•Cisco Unified Contact Center Gateway Enterprise

•Cisco Unified Contact Center System Gateway

•Media Routing PG

•CTI Server

•Real-Time Admin Workstation (RTAW)

•Historical Data Server

•WebView

•Cisco Outbound Option

•Cisco Unified Mobile Agent

•Cisco Security Agent

•Windows 2003 Active Directory

•Third-party Antivirus

•Pre-installation Planning Guide for Cisco Unified ICM Enterprise and Hosted Opens new window

•Hardware and System Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted Opens new window

•Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Opens new window

•Installation and Configuration Guide Cisco Unified Contact Center Enterprise Opens new window

•Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Opens new window

•Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Opens new window

•Configuration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Opens new window

•Administration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Opens new window

•Administration Guide for Cisco Unified Contact Center Enterprise & Hosted Opens new window

•WebView Installation and Administration Guide Opens new window

•Mobile Agent Guide for Cisco Unified Contact Center Enterprise & Hosted Opens new window

•Cisco Security Agent Installation/Deployment Guide for Cisco Unified Intelligent Contact Management Enterprise/Hosted Opens new window

•Outbound Option Guide for Cisco Unified Contact Center Enterprise Opens new window

 

Cisco Unified IP IVR

•Cisco Unified IP IVR

•Cisco Security Agent

•Third-party Antivirus

•Installation Guide for Cisco Unified CCX and Cisco Unified IP IVR Opens new window

•Upgrade Guide for Cisco Unified CCX and Cisco Unified IP IVR Opens new window

•Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR Opens new window

 

Cisco Unified Customer Voice Portal

•Cisco Unified Customer Voice Portal

•Unified CVP Call Servers

•Cisco Unified CVP Reporting Server

•Cisco Unified CVP Operations Console

•HTTP Media Server/Web Server

•Cisco Unified Call Studio

•Nuance OSR

•Nuance OSMS

•Cisco Security Agent

•Third-party video components

•Third-party Antivirus

•Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Opens new window

•Getting Started with Unified CVP Opens new window

•Configuration and Administration Guide for Unified CVP Opens new window

•Cisco Security Agent Installation/Deployment Guide for Cisco Unified Customer Voice Portal Opens new window

•Reporting Guide for Unified CVP Opens new window

 

Cisco Agent Desktop

•Cisco Agent Desktop Server

•Cisco Supervisor Desktop

•CAD Agent Desktop

•Cisco Security Agent (on desktop)

•Voice over IP (VoIP) Monitor Server

•Cisco CAD Installation Guide for CAD 8.0 for Unified CM Opens new window

•Cisco Desktop Administrator User Guide Opens new window

•Cisco Supervisor Desktop User Guide Opens new window

•Cisco Agent Desktop User Guide Opens new window

Contact Center (continued)

Cisco Telephony Integration Object Server

•Cisco Telephony Integration Object Server

•Cisco Supervisor Desktop

•CTI OS Agent Desktop

•Cisco Security Agent (on desktop)

•CTI OS System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Opens new window

•CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted Opens new window

•CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Opens new window

•Hardware & System Software Specification (Bill of Materials) for Cisco Unified Contact Center Enterprise Opens new window

Cisco Unified Contact Center Express

•Cisco Unified Contact Center Express

•Cisco Agent Desktop

•Cisco Agent Desktop—Browser Edition

•Cisco Supervisor Desktop

•Cisco Desktop Administrator

•Installation Guide for Cisco Unified CCX and Cisco Unified IP IVR Opens new window

•Upgrade Guide for Cisco Unified CCX and Cisco Unified IP IVR Opens new window

•Getting Started with Cisco Unified Contact Center Express Opens new window

•CAD 8.5 for Cisco Unified Contact Center Express Release 8.5, Cisco Unified Communications Manager Edition Opens new window

•Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR Opens new window

Cisco Unified Intelligence Center

•Cisco Unified Intelligence Center

•Installation Guide for Cisco Unified Intelligence Center Opens new window

•User Guide for the Cisco Unified Intelligence Center Reporting Application Opens new window

•Hardware and System Software Specification (Bill of Materials) Opens new window

Cisco Media Sense

•Cisco Media Sense

•Installation and Administration Guide for Cisco MediaSense Opens new window

Applications

Cisco Unified Presence

•Cisco Unified Presence

•Installation and Upgrade Guide for Cisco Unified Presence Opens new window

•Deployment Guide for Cisco Unified Presence Opens new window

•User Guide for Cisco Unified Presence Opens new window

•Serviceability Configuration and Maintenance Guide for Cisco Unified Presence Opens new window

End Points and Clients

Cisco IP Communicator

•Cisco IP Communicator

•Cisco IP Communicator End-User Guides Opens new window

•Cisco IP Communicator Maintain and Operate Guides Opens new window

Cisco Unified IP Phones 6900 Series

•Cisco Unified IP Phones (SCCP) 6911, 6921, 6941, 6945, 6961

•Cisco Unified IP Phone 6900 Series End-User Guides Opens new window

•Cisco Unified IP Phone 6900 Series Maintain and Operate Guides Opens new window

Cisco Unified IP Phones 7900 Series

•Cisco Unified IP Phones (SIP) 7970

•Cisco Unified IP Phones (SCCP) 7940, 7960, 7970,

•Cisco Unified IP Phone 7921G (Wireless)

•Cisco Unified IP Phone 7900 Series Install and Upgrade Guides Opens new window

•Cisco Unified IP Phone 7900 Series End-User Guides Opens new window

•Cisco Unified IP Phone 7900 Series Maintain and Operate Guides Opens new window

Cisco Unified IP Phones 8900 Series

•Cisco Unified IP Phone (SIP) 8961

•Cisco Unified IP Phones 8941, 8945

•Cisco Unified IP Phone 8900 Series Install and Upgrade Guides Opens new window

•Cisco Unified IP Phone 8900 Series End-User Guides Opens new window

•Cisco Unified IP Phone 8900 Series Maintain and Operate Guides Opens new window

Cisco Unified IP Phones 9900 Series

•Cisco Unified IP Phones (SIP) 9951, 9971

•Cisco Unified IP Phone 9900 Series Install and Upgrade Guides Opens new window

•Cisco Unified IP Phone 9900 Series End-User Guides Opens new window

•Cisco Unified IP Phone 9900 Series Maintain and Operate Guides Opens new window

Cisco Unified Communications for RTX

•Cisco Unified Communications for RTX

•Cisco Unified Communications for RTX Install and Upgrade Guides Opens new window

•Cisco Unified Communications for RTX End-User Guides Opens new window

Wireless

Cisco Aironet 3502 Access Point

•Cisco Aironet 3502 Access Point

•Cisco Aironet 3500 Series Install and Upgrade Guides Opens new window

•Cisco Aironet 3500 Series Configuration Examples and TechNotes Opens new window

Cisco Aironet 1142 Access Point

•Cisco Aironet 1142 Access Point

•Cisco Aironet 1140 Series Install and Upgrade Guides Opens new window

•Cisco Aironet 1140 Series Configure Opens new window

Security

Cisco ASA 5500 Series Adaptive Security Appliances

•Cisco ASA 5520, ASA 5540, ASA 5580

•Cisco ASA Advanced Inspection and Prevention Security Services Module (AIP-SSM)

•Cisco ASA 5500 Series Adaptive Security Appliance Install and Upgrade Guides Opens new window

•Cisco ASA 5500 Series Adaptive Security Appliance Configuration Guides Opens new window

•Cisco Security Modules for Security Appliances Configuration Guides Opens new window

Cisco Security Agent for Unified Communications Manager

•Cisco Security Agent for Unified Communications Manager

•Installing Cisco Unified Communications Manager Opens new window

Cisco Security Agent for Unified IP IVR

•Cisco Security Agent for Unified IP IVR

•Cisco Unified Contact Center Express Install and Upgrade Guides Opens new window

Cisco Security Agent for Unified Contact Center Express

•Cisco Security Agent for Unified Contact Center Express

•Cisco Unified Contact Center Express Install and Upgrade Guides Opens new window

Cisco Security Agent for Unified Intelligent Contact Management Enterprise

•Cisco Security Agent for Unified Intelligent Contact Management Enterprise

•Cisco Security Agent Deployment Guide Opens new window

Cisco Security Agent for Unified Customer Voice Portal

•Cisco Security Agent for Unified Customer Voice Portal

•Cisco Security Agent Deployment Guide Opens new window

Network Management

Cisco Unified Operations Manager

•Cisco Unified Operations Manager

•Installation Guide for Cisco Unified Operations Manager Opens new window

•User Guide for Cisco Unified Operations Manager Opens new window

Communications Infrastructure

Cisco 7800 Series Media Convergence Servers

•Cisco 7800 Series Media Convergence Servers

•Cisco 7800 Series Media Convergence Servers Install and Upgrade Guides Opens new window

 

Catalyst 3700 Series

•Cisco Catalyst 3750 multilayer switch

•Cisco Catalyst 3750 Series Switches Install and Upgrade Guides Opens new window

•Cisco Catalyst 3750 Series Switches Configuration Guides Opens new window

 

Catalyst 6500 Series

•Cisco Catalyst 6506, 6509

•Cisco Catalyst 6506, 6509 (MSFC)

•Cisco Catalyst 6500 Series Switches Install and Upgrade Guides Opens new window

•Cisco Catalyst 6500 Series Switches Configuration Guides Opens new window

Communications Infrastructure (continued)

Gateways/Gatekeepers

•Unified CVP, VXML Voice/data, H.323, SIP, and MGCP Gateways: Cisco 3725 and 3745

•Unified CVP, VXML Voice/data, H.323, SIP, and MGCP Gateways: Cisco 3825 and 3845

•Cisco 3900 series routers

•Unified CVP, VXML voice, H.323, and PSTN Gateways: AS5400

•Cisco Unified Border Element Enterprise Edition for Cisco ISR Series

•Cisco Unified Border Element Enterprise Edition for Cisco ASR 1000 Series

•Cisco VGD 1T3 Voice Gateway

•RSVP Agent: Cisco 38xx Platforms

•Cisco 3700 Series Multiservice Access Routers Install and Upgrade Guides Opens new window

•Cisco 3700 Series Multiservice Access Routers Configuration Guides Opens new window

•Cisco 3800 Series Integrated Services Routers Install and Upgrade Guides Opens new window

•Cisco 3800 Series Software Configuration Guide Opens new window

•Cisco 3900 Series Integrated Services Routers Install and Upgrade Guides Opens new window

•Cisco 3900 Series Integrated Services Routers Configuration Guides Opens new window

•Cisco AS5400 Series Universal Gateways Install and Upgrade Guides Opens new window

•Cisco AS5400 Series Universal Gateways Configuration Guides Opens new window

•Cisco Unified Border Element Configuration Guides Opens new window

•Cisco VGD Series Voice Gateways Install and Upgrade Guides Opens new window

•Cisco VGD 1T3 Voice Gateway Software Configuration Guide Opens new window

Routers

•Cisco 7206VXR

•Cisco 881 router (teleworker access router)

•Cisco IOS Software Releases 15.1  Configuration Guides Opens new window

•Cisco 7206 Installation and Configuration Guide Opens new window

•Cisco 860 Series, Cisco 880 Series, and Cisco 890 Series Integrated Services Routers Hardware Installation Guide Opens new window

•Cisco 860, Cisco 880, and Cisco 890 Series Integrated Services Routers Software Configuration Guide Opens new window