In the Prepare phase, you evaluate Cisco technologies that address your business needs. Gather information about your business and technical environment that will feed into the high-level design. Create a business case for the contact center solution that provides the best return on your investment.
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Before You Begin
Understand the features and functions of contact center applications. Start with the high-level information in the Cisco Unified Communications Features and Benefits Overview and the Contact Center Overview, and then proceed to the more detailed and Unified Communications release-specific information in the System Release Notes .
When You Are Done
You have defined and created the following:
•Your business and system requirements
•A basic list of components and applications that match the requirements
Major Concepts and Tasks in This Process
•Cisco Unified Communications Features and Benefits Overview
•Contact Center Overview