Cisco Unified Communications System for Contact Center Release 8.0(2)

Review Tested Deployment Models

Review Tested Deployment Models

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The tested deployment models reflect the business requirements that were introduced on the Prepare and Plan tabs. Each deployment model was installed, configured, and tested with hardware and software designed to work together seamlessly and to provide a complete and optimized contact center solution. The tested deployment models provide you with guidance for your design and implementation. Compare your design to these models to see if they have similar characteristics. Where your requirements are different, do a risk analysis. See Using SRND Documents to help you with your design decisions.

Refer to this content map for an overview of the deployment models that are implemented in the contact center environment.

Topic
Description

Test Deployment Models and Sites Opens new window

Describes the site models and routing models used in the test deployment models:

Single site

Multisite centralized

Multisite distributed

Clustering over WAN

Test Bed Software Implementation Opens new window

Describes how the contact center software, network management, security, Cisco Unified IP IVR, Unified CVP, and the parent and child model were implemented at the test sites.

Test Bed 1: Unified IP IVR Test Sites Opens new window

Provides component lists, topologies, and site definitions for IP IVR sites that are testing Cisco Unified Communications Manager Post-Routed call flows.

Test Bed 2: Parent and Child Test Sites Opens new window

Provides component lists, topologies, and site definitions for parent and child sites that are testing parent and child call flows.

Test Bed 3: Unified CVP Test Sites Opens new window

Provides component lists, topologies, and site definitions for CVP sites that are testing Unified CVP Post-Routed call flows.