To ensure that your network operates efficiently and reliably, you should maintain system and performance management practices as part of your daily operations. These practices include scheduled routine maintenance; keeping maintenance records; and maintaining up-to-date upgrade, troubleshooting, and recovery strategies.
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Before You Begin
User acceptance testing is completed and any problems that surfaced have been resolved. Users have been trained in using the new system.
Output of This Process
The Operations phase produces data and performance criteria that provide crucial information for optimizing your system.
Major Tasks in This Process
•Managing Your System
•Backing Up and Restoring Components
•Using Network Monitoring Tools
•Using Managed Services Documents
•Operating Contact Center Systems
•Troubleshooting Daily Operations