Cisco Unified Communications System for Contact Center Release 7.0(1)

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Cisco offers a variety of training resources to partners. This topic describes some courses that are specific to Cisco Unified Communications System Release 7.x.

Several Cisco Unified Communications training VoDs are available on the Cisco Unified Communications System 7.x Opens new window launch page. Click the Tools & Training tab on the launch page for more information on partner training.

Cisco Lifecycle Services Advanced Unified Communications Opens new window provides a high-level overview of the Cisco Lifecycle approach, including the PPDIOO model.

For training information on all Cisco products and technologies, see the following sites.

Note To access these sites, you must be registered as an employee of a Cisco Channel Partner company.

•Partner Education Connection Opens new window

•Global Learning Partner Locator Opens new window

Partner Education Connection Courses

Partner Education Connection (PEC) courses are the primary learning source for Cisco Channel Partners. PEC provides training on products, tools, and solutions.

Use the following e-learning modules for information on the Cisco Unified Communications system:

•QuickStart Opens new window

These web-based modules prepare partners to sell Cisco Unified Communications System solutions. These course cover selling strategies, pricing, and customer testimonials.

•Experience Cisco Collaboration Roadshow Opens new window

The following VODs and web-based training modules focus on Cisco's Collaboration portfolio:

–Unified Communications 7.0 Overview Opens new window

–Application/Migration Selling Strategies Opens new window

–Cisco Unified Workspace Licensing Opens new window

–Mobility & Cisco Unified Applications Environment Opens new window

–Unified Communications Clients and Presence Opens new window

–Provisioning and Network Management Opens new window

–Cisco Unified Communications Manager and End Points Opens new window

–Cisco WebEx, Unified Communications, and WebEx Connect Integration Opens new window

–MeetingPlace, Unified Messaging & Advance Unified Communications Specialization Updates Opens new window

•Partner Beta Training Opens new window

This VoD provides information on what is new in the Cisco Unified Communications System Release 7.0. It covers call control, messaging, collaboration, management, contact center (both Express and Enterprise), and provides information on security products.

•Cisco Unified Communications Architecture and Design Opens new window

These web-based modules address identifying the features of the Cisco Unified Communications system and teaching the Cisco methodology for implementing Voice over Data networks.

Cisco Learning Partner Courses

Training from Cisco Learning Partners Opens new window provides a comprehensive set of training resources, from instructor-led courses to remote access labs and e-learning solutions. These companies are the only organizations to employ Certified Cisco Systems Instructors and deliver Cisco authorized and approved content, including product-specific training, technology training, and certification-preparation courses.

Cisco Unified Communications Courses

This section contains descriptions of Cisco Unified Communications courses for account managers, systems engineers, and other sales personnel.

ASPIRE Cisco Unified Communications Workshops

•Cisco Unified Communications ASPIRE! Workshop Opening Presentation Opens new window

This presentation kicks off the Cisco Unified Communications ASPIRE!™ Workshops. It focuses on changes in the Unified Communications market and what we need to do to enhance our success at selling converged infrastructures and applications. Click the course name above to open the presentation.

•Cisco Unified Communications ASPIRE! Workshop Opens new window

This workshop is designed to empower sales teams who want to understand how to more effectively create demand for the business value of Cisco Unified Communications with an executive-level audience outside the IT organization.

For more information on APSIRE workshops, go to:

http://www.aspiregroup.com/knowledge_center.html Opens new window

ANI Cisco Unified Communications Courses

•Cisco Unified Communications Deep Dive Application Selling Opens new window

The challenge for the Cisco and partner account teams is to understand the relationship between technology solutions, business processes, and keys to customer business success. The Cisco Unified Communications portfolio provides structure and intelligence to business communications, enabling organizations to streamline and integrate their communications more closely with business processes, making them more competitive in their market. Cisco Unified Communications Deep Dive Application Selling teaches the account manager how to become the critical link between customer issues and Cisco solutions by recognizing the critical success factors of customer stakeholders and relating the Cisco Unified Communications solutions to the achievement of these factors. Click the course name above for a full course description and information on how to register.