Cisco Unified Communications System for Contact Center Release 7.0(1)

System Definition

System Definition

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The Cisco Unified Communications system is designed for a single, secure, converged network. Part of an integrated, comprehensive Cisco architecture, the communications applications reside "in" the network, not "on" the network, and can easily incorporate emerging business processes, applications, and new devices. Applications can be deployed in a single instance, rather than in multiple instances, and managed services offerings further increase deployment flexibility. Standards-based Cisco Unified Communications products let organizations migrate based on business needs, not technical limitations, to keep pace with new technology.

The Cisco Unified Communications system offers the following solutions:

Enterprise solution for large businesses, which supports 30,000 users with Cisco Unified Communications Manager as the call processing component.

Mid-market solution, which supports up to 500 users with Cisco Unified Communications Manager Business Edition as the call processing component.

Small and Medium (SMB) solution with:

Cisco Unified Communications Express suitable for businesses with 50 to 250 users

Unified Communications 500 Series which is an integral component of Smart Business Communication System (SBCS) suitable for businesses with less than 50 users.

The Cisco Unified Communications System also includes a suite of network management applications that allow you to monitor, manage, and troubleshoot your system. It also includes tools that allow you to analyze the readiness of your infrastructure to support the Unified Communications system.