Cisco Unified Communications System for Contact Center Release 7.0(1)

Introduction to Operating the System
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Operate TOC
Backing Up and Restoring Components
Using Network Monitoring Tools
Operating Contact Center Systems
Troubleshooting Daily Operations

Introduction to Operating the System

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To ensure that your network operates efficiently and reliably, you should maintain system and performance management practices as part of your daily operations. These practices include scheduled routine maintenance; keeping maintenance records; and maintaining up-to-date upgrade, troubleshooting, and recovery strategies.


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Before You Begin

User acceptance testing is completed and any problems that surfaced have been resolved. Users have been trained in using the new system.

Output of This Process

The Operations phase produces data and performance criteria that provide crucial information for optimizing your system.

Major Tasks in This Process

Managing Your System

Operating Contact Center Systems

Using Network Monitoring Tools

Troubleshooting Daily Operations

Operating Contact Center Systems