Cisco Unified Communications System for Contact Center Release 7.0(1)

Introduction to Implementation

Introduction to Implementation

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The goal of implementation is to introduce the new system into the network with the least amount of disruption and the highest level of interoperability with the existing network. An essential component of this process is the implementation plan.


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Before You Begin

You should understand how to implement Cisco Unified Communications. For more information, see Cisco Unified Communications Implementation Opens new window.

You should have a completed implementation plan from the detailed design. Use the equipment list and site specification from the detailed design to do the following:

Order and stage equipment

Perform a detailed site survey

Create site-specific installation guidelines

Your implementation plan should include:

Deployment strategy

Network maps and topology diagrams

Installation and commissioning tests

Site survey results

List of all devices to be installed

Installation guidelines

Configuration worksheets

Test and turn-up plan

When You Are Done

All components are installed and ready to configure.

Major Tasks in This Process

Order Equipment

Install and Configure System Components

Preparing Your Network for Troubleshooting and Recovery

Conduct User Acceptance Test Opens new window