Failover testing was done to verify the redundancy and failover capabilities of specific components such as gatekeepers, WAN access routers, and the private connection between the Roggers in the data centers. Failover testing was done with:
•Contact center components that have redundancy capabilities in the event of a failure
•Contact center components that did not have redundancy capabilities in the event of a failure
For detailed information on the failover testing, see Failure, Failover, and Recovery .