Cisco Unified Communications System for Contact Center Release 6.0(1)

Test Bed 2
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Test Bed 2

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Test Bed 2—Parent and Child test bed, which handles the following call flow:

Parent/Child call flow Opens new window

Note Cisco Unified Customer Voice Portal (Unified CVP) implemented at Site1/Site4 provides initial call treatment for the Parent/Child call flow, while Customer Response Solutions (CRS) provides call queuing capabilities.