Cisco Unified Communications System for Contact Center Release 6.0(1)

Operating Contact Center Systems
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Operating Contact Center Systems

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Sample call flows were tested and verified for the three test beds in the contact center system:

Test Bed 1: Unified IP IVR Test Sites Opens new window

Test Bed 2: Parent and Child Test Sites Opens new window

Test Bed 3: Unified CVP Test Sites Opens new window

Sites for the three test beds are defined in Review Tested Deployment Models on the Design tab.