Cisco Unified Communications System for Contact Center Release 6.0(1)

Cisco Unified Intelligent Contact Management Enterprise
   Home    History
Operate TOC
Backing Up and Restoring Components
Using Network Monitoring Tools
Operating Contact Center Systems
Troubleshooting Daily Operations

Cisco Unified Intelligent Contact Management Enterprise

Download PDF
Download Site_Content_PDF
give_us_feedback

For Cisco Unified Intelligent Contact Management Enterprise, the Microsoft backup strategies for SQL Server are recommended. In addition, the AW Database should not require a backup as it is populated by the Logger. When backing up the Logger, the Logger process should be stopped to prevent read/write conflicts. For more information, see the Installation Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Opens new window.

Also, when upgrading the ICM Enterprise, see Back Up the ICM Registry for Comparison Opens new window for backing up the Windows registry for comparison.