Resource Centre

Business Services

• All Cisco infrastructure secures business growth for Mercury Security Management. New!

  Mercury Security Management adopted an all-Cisco solution incorporating Cisco Core Infrastructure for routing and switching, Borderless Networks wireless LAN infrastructure for data, voice and video, Unified Communications with call recording and Unified Computing System servers. (PDF - 131,3 KB)

• Searching for Profit and Performance - Unified communications fuels high-speed growth for online business.

  Greenlight’s business depends on fast, reliable access to the market data it gathers and aggregates into dedicated sector reports. Every second of system downtime affects Greenlight’s reputation for providing timely information – and costs money. (PDF - 273,3 KB)

• Blue Group UKs leading medical, social care, construction and telecommunications recruiter achieves high-value return on investment with Cisco Unified Communications.

  The UKs leading supplier of health, social care and construction professionals, Blue Group has deployed a Cisco Unified Communications System that has delivered high value total cost of ownership figures, return on investment within a year and a highly flexible and reliable communications solution. (PDF - 169 KB)

• Caseworks Musical Chairs hit the right note as marketing agency introduces flexible working using Managed Cisco Unified Communications from BT.

  Faced with the prospect of moving to new premises to accommodate growing staff numbers, a marketing agency instead solved the problem with flexible working. A managed solution from BT - based on Cisco Unified Communications - is enabling people to work from home for part of the week with the same facilities that they enjoy in the office. (PDF - 55 KB)

• Cisco Unified Communication system aids business growth for Yorkshire-based small business.

  Direct Visual has implemented a Cisco Unified Communication system integrated with Microsoft CRM to improve communication with customers, increase levels of customer service and make its own staff more productive and effective. (PDF - 228 KB)

• Cisco helps ICU Global slash the costs of video conferencing service and deliver a more consistent quality standard.

  Cisco Unified Videoconferencing technology is helping a small business dramatically cut the cost of video conferencing as well as providing a more reliable and high-quality service. (PDF - 175 KB)

• Cisco IP telephony saves money and improves customer service for local liverpool firm.

  For a small business new technology can be a daunting prospect. When Liverpool-based Morecrofts Solicitors invested in a Cisco IP communications solution from BT the company saw customer service improve, contact with its clients was easier, and it even saved money. (PDF - 140 KB)

• Cisco technology helps UK business land pan-European contracts and build international business culture.

  A 30-strong UK company is winning pan-European contracts and creating a more international culture within its business with the help of a Cisco Unified Communications solution. (PDF - 218 KB)

• Scottish recruitment business drives rapid growth and breaks into new markets with Cisco Unified Communications.

  A Cisco Unified Communications system developed by Integral Arm, a Cisco business partner, is helping Glasgow-based HR Consultancy significantly cut the time to set up new offices and increase staff productivity. (PDF - 455 KB)

• Cisco technology provides first IP contact centre for the deaf.

  Cisco technology has been used to develop the UK's first video call centre for deaf people. It enables callers to communicate with sign language for a host of everyday requests such as applying for a parking permit at a fraction of the cost normally associated with sign language interpreter skills. (PDF - 51 KB)

Education

• Cisco IP communications makes teaching and learning richer at venerable Bede Secondary School.

  The use of Cisco IP network and telephony technology at the newly formed Venerable Bede Secondary School has eased the burden of administration for teachers and made education richer and more interesting for students. (PDF - 132 KB)

• Cisco enhances education at Sheffield Sixth Form College.

  Longley Park Six Form College aims to provide North East Sheffield with the best possible further education. The College found that its Cisco IT infrastructure was proving fundamental to supporting learning and improving education delivery for students and teachers. (PDF - 176 KB)

• Bell International UK foreign language institution upholds reputation with implementation of unified communications solution.

  Bell International, a leading provider of high quality English language training and educational services worldwide, uses a Cisco Unified Communications system to deliver leading-edge facilities to customers as well as allow for the provision of further learning and communications services. (PDF - 385 KB)

Financial Services

• AJ Bell Cisco delivers financial services security standard to leading UK pension administrator.

  AJ Bell, one of the UKs leading administrators of self invested pension schemes, has deployed Cisco network security technology that has enabled the company to introduce e-business products, manage rapid expansion and meet rigorous security standards expected in the financial services industry. (PDF - 220 KB)

Public Sector

• Cisco helps midlands city academy strive for educational excellence.

  Built upon the former TP Riley Community School, Walsall Academy introduced a Cisco IP data and voice solution and is now developing a reputation for good behaviour, improved academic performance and excellence in IT resources. (PDF - 99 KB)

• Cisco IP network paves the way for UKs most prestigious sustainability centre of excellence.

  The NMSI has used a Cisco IP network to improve communications at one of its locations; lay the foundation network for one of the UKs most ambitious sustainability centres and provide a robust and cost-effective solution for networking all of the NMSIs exhibitions around the UK including the Science Museum in London. (PDF - 29 KB)

• Cisco IP network set to deliver 100% ROI to royal academy of arts in a year.

  Faced with restricted planning permission on its listed building and the need to improve the network infrastructure, the RAA turned to Cisco for a solution that promises to deliver a 100 percent ROI ina year. (PDF - 218 KB)

• Cisco helps housing association put staff into the community, increasing personal contact.

  Community Gateway Association uses Cisco Unified Communications to increase face-to-face contact, improving customer communication and bring services and staff closer the community. (PDF - 441 KB)

• Cisco enables UK house builder to transform communications for construction site staff.

  Cisco technology has helped Calico Housing a Burnley-based housing association improve productivity and efficiency by as much as 350,000 a year while still increasing customer service. (PDF - 220 KB)

Healthcare

• Dental Office Builds More Secure, Patient-Friendly Practice. New!

  An all-in-one video surveillance solution helps Skye Dental enhance office security and deliver a superior patient experience. (PDF - 207 KB).

• Cisco technology enables people in different locations around the world to compete against one another in a fun and safe environment.

  Hi-tech exercise bikes encourage people to get fit and stay fit. Cisco technology enables people in different locations around the world to compete against one another in a fun and safe environment. (PDF - 127 KB).

• Nurse Next Door.

  Learn how technology helps a Vancouver company deliver personalized home healthcare.

  Watch (Video 1 of 4)

• Phone System Enhances Patient Care and Staff.

  Sheffield Pediatrics relies on Cisco Unified Communications to maintain contact, prioritize cases, and optimize staff efficiency. Learn how in this customer case study (PDF - 189 KB).

Manufacturing

• How Communications Became the Catalyst for Business Change.

  Machine tools distributor, Mills CNC Ltd, had a communication problem - between employees, customers and suppliers. The culprit; a broadband telephony and data solution that failed to deliver the promised cost savings, performance and reliability. (PDF - 165 KB)

• Cisco brings telecommuting to eleven-strong small businesses.

  Cisco unified communications has enabled Flexible Steel's administration staff to spend as much as 50 percent of their time away from the office and still do their jobs. It has enabled them to save recruitment costs and work towards their aim to double sales within the next year. (PDF - 461 KB)

• Global Company Finds Cost-Effective Way to Stay Connected.

  Metric & Multistandards Components Corporation depends on its Secure Network Foundation to keep its offices connected and always open for business—worldwide.

• Lumber Company Cuts Customer Delays Down to Size.

  Mountain Lumber Company goes to great lengths to make it easy for customers to reach the right employee the first time they call. This customer case study explains how it achieves superior customer satisfaction. (PDF - 101 KB)

• Location, Location, Location: Work from Anywhere with Cisco Unified Communications.

  Watch this four-minute video to learn how manufacturer MPC relies on Cisco voice and conferencing solutions to help its on-the-go CEO and employees enjoy work—and life—without sacrificing productivity.

Retail

• Connecting, Colleagues and Customers. New!

  Read our latest case study on quicker call handling and cheaper calls. (PDF - 203 KB)

• Optical Retailer Focuses on Superior Service.

  A secure, all-in-one Cisco storage solution lets Pearle Vision Charlotte streamline operations and safeguard sensitive client records. (PDF - 166 KB)

• Sports Soccer implement a Network Wide, IP Based Telephony System.

  Sports Soccer, a privately owned retailer of sports clothing and merchandise has chosen Isogon Networks and Cisco to install a fully converged network in Sports Soccer's central offices in Dunstable and Brussels and throughout their 90 branches. As one of the first companies in the United Kingdom to implement IP Telephony across a multi-site environment, Sports Soccer will benefit from a reduction in both installation and ongoing support costs by using a single network for both voice and data.

• Seafood Retailer Nets Big Returns by Drawing Close to Customers.

  Aqua Star delivers superior customer experiences across its offices by implementing Cisco networking technologies. (PDF - 174 KB)

• Retail Entrepreneurs Create Work-Life Balance.

  Using a Cisco network helps this small retail business to offer better home-work balance for employees while accelerating sales and earnings. (PDF - 455 KB).

• Seyfer Automotive Tunes Up Its Communications.

  Watch this four-minute video to learn how this nine-person automotive shop improves productivity and customer service with a Cisco Smart Business Communications System.

Service Provider

• 3PlayPlus Irish 'triple play' service provider increases competitive advantage and delivers product innovation to its customers.

  One of the latest players in the Irish 'triple play' service market – 3PlayPlus – uses Cisco foundation technologies and Linksys home and small business solutions to differentiate its services and reduce costs for customers. (PDF - 378 KB)

Technology

• Nikon tightens security while simultaneously deploying more open access policies.

  Cisco Self-Defending Network architecture introduces a single, integrated security solution that enables Nikon to reduce the time and resources required to manage it. (PDF - 993 KB)

Transportation

• It’s a Numbers Game (But Not About Money) - How Unified Communications brought Port Services back together. New!

  For 30 years Invergordon in North Scotland had been home to one of the country’s foremost offshore logistics specialists. But with the HQ lease about to expire and a wholesale move to its Aberdeen facility on the cards, Port Services Group faced a dilemma. Should it adopt a new number or retain its current one and absorb huge charges for hundreds of redirected calls? (PDF - 98,8 KB).

• Service Company Brings Wi-Fi to Commercial Truckers.

  IdleAire Technologies unlocks new revenue by deploying a Cisco Unified Wireless Network for its transportation customers and employees. (PDF - 80 KB).

Other

• Instyle Fitness. New!

  Hi-tech exercise bikes encourage people to get fit and stay fit Cisco technology enables people in different locations around the world to compete against one another in a fun and safe environment.

• Making a Green Car-Wash Company Even More Efficient. New!

  Brown Bear Car Wash relies on its network to securely connect employees to headquarters and deliver more efficient service. (PDF - 121 KB).

• Delivering Business-Class Communication to Small Companies.

  Cisco Small Business Solutions enable NorthPoint Executive Suites to provide reliable data services, including secure email, Internet connectivity, and wireless, to its 70 clients. (PDF - 154 KB).

• Assembling an Agile Construction Company.

  Innovative construction firm installs Cisco® Smart Business Communications System to strengthen communication between staff and customers. (PDF - 235 KB).

• 3marketeers Advertising.

  Everyone at this fast-growing company uses the network to work smarter, resulting in the company's most profitable year in two decades.

  Watch (Video 1 of 4)

• Community Gateway Delivers Responsive, Efficient Tenant Services.

  UK-based Community Gateway Association provides high-quality homes for people in need. See how this nonprofit organization uses Cisco Unified Communications to give its staff instant access to valuable information, help them enjoy a better work-life balance, and respond quickly to tenant needs.

  Watch (Video 1 of 5)

• Workforce Meets "Virtually" Every Customer Need.

  Learn how this small technical consulting company keeps staff connected and delivers responsive customer service with Cisco Unified Communications.

• Employment Firm Improves Communications and Productivity.

  A converged network, powered by Cisco, helps Human Potential Consulting increase staff productivity and customer responsiveness. Learn more in this case study (PDF - 212 KB).

• Cisco Partner Helps Growing Employment Firm Stay Connected.

  CPI employs a Cisco network to help Human Potential Consulting improve productivity and stay connected with remote contractors. (PDF - 499 KB)

• Smart Technology Equals Productivity.

  At this network services company, implementing Cisco Unified Communications and Cisco security solutions translates into reduced expenses, quicker decision making, and a reduced carbon footprint. Listen to this five-minute podcast, an installment of the Cisco Innovators Podcast series, to learn more.

• Better Service Delivers an 18% Profit Boost.

  Listen to this five-minute podcast, an installment of the Cisco Innovators Podcast series, to learn how this marketing firm uses unified communications and VPNs to foster collaboration, provide better customer service, and increase profitability. (5:00 mins)

• Everything Tradeshows: Trading Up to Improve Productivity and Profitability.

  Everything Tradeshows saw immediate benefits after implementing the easy-to-use Cisco Smart Business Communications System. Watch this four-minute video to learn how it increases efficiency and profitability.