Respond Faster to Customers
Getting more information sooner makes for happier customers.
Cisco Unified CallConnectors: Features
Cisco Unified CallConnectors offer a range of features including:
- Ability to use a PC or phone to place or receive calls
- Ability to see customer's recent activity, follow-up tasks, reports of previous calls, and service agreements in just a few clicks
- Ability to see colleagues' availability
- Ability to click on phone numbers from Outlook and CRM database records to make calls
- Automatic capture of information, call duration, and tracking information
- Ability to offer remote workers the same integration and access
- Integration with Microsoft Windows, Microsoft Dynamics CRM, Salesforce.com
- Support for 20 languages
