Cisco Smart Business Communications System

Communications Powerhouse

Combined voice, data, video, and security—this all-in-one system has it all.

Overview Features Models Resources Get Started

Cisco Smart Business Communications System: Models

The Cisco Smart Business Communications System is composed of several components that work together to deliver a comprehensive solution.

Components & Key Benefits
Cisco Unified Communications 500 Series for Small Business Cisco Unified Communications 500 Series for Small Business

Cost-effective and reliable voice, data, and wireless communications just right for your business.

Cisco Small Business Pro ESW 500 Series Switches Cisco ESW 500 Series Switches

Cost-effective and easy-to-use, these switches easily integrate with the Cisco Smart Business Communications System to deliver a complete small business communications solution.

Cisco Secure Router 500 Series Cisco 500 Series Secure Routers

Advanced security, Internet access, VPN connectivity, and optional wireless networking combined in a single, easy-to-use device.

Cisco AP 541N Wireless Access Point Cisco AP 500 Series Wireless Access Points

Delivering secure wireless access for employees and visitors, it includes clustering technology for easy configuration of multiple units on a network.

Cisco SPA 500 Series IP Phones Cisco SPA 500 Series IP Phones

A robust portfolio of small business phones, this series provides a rich user experience with wideband audio, XML applications, and intuitive menu options. Use Cisco SPA 500 Series phones with the Smart Business Communications System, Cisco SPA9000, or Session Initiation Protocol (SIP)-based open source or hosted IP telephony solutions.

Cisco Unified IP Phones 7900 Series Cisco Unified IP Phones 7900 Series

Cisco's flagship and most comprehensive phone series, designed to work transparently with Cisco call processing platforms; ideal for customers who need a rich user experience or want to deliver business applications to the phone.

Cisco Configuration Assistant Cisco Configuration Assistant

Easy to use tool for configuration, deployment, and ongoing network management support for the Cisco Smart Business Communications System.

Cisco Office Manager Cisco Office Manager

With this no-cost desktop application, the small business office administrator can independently perform routine operational tasks for the Cisco Smart Business Communications System.

Integrated Applications
Cisco Smart Productivity Applications Cisco Smart Productivity Applications (PDF - 112 KB)

SBCS bolsters productivity with Integrated Smart Applications that are included with Cisco Unified Communications 500 Series platform.


Live Record and Live Reply enable voicemail subscribers to record live conversations and store the recording as a message in their mailbox and reply to other user's messages.


VoiceView Express allows easier and faster handling of voice messages through the IP phone screen.


Email Integration gives subscribers an integrated view of their email and voicemail messages from a single IMAP email client.


Video Telephony provides video telephony functionality to Cisco Unified IP Phones 7900 Series and the Cisco IP Communicator softphone application.


Cisco WebEx PhoneConnect integrates the IP telephony infrastructure with Cisco WebEx conferencing services.


Cisco Single Number Reach provides follow-me capabilities for Cisco Unified IP Phone users.


Cisco TimeCardView is a time and attendance application that allows staff to clock in and out, track hours, send reports, and upload information to payroll applications from their IP phones.

Cisco Smart Call Connector Cisco Smart CallConnector

Cisco Smart CallConnector suite delivers productivity improvements by providing quick and easy access to unified communications from their desktop PC.


Smart CallConnector Operator, a console for displaying incoming call queues, searchable directories, and telephone status for main answering positions.


Free Smart CallConnector Toolbar for click-to-dial and screen pop ups.


Smart CallConnector Server and Advanced Client for presence, visual voicemail and call control, instant messaging with federation, and integration with Microsoft Outlook.


Cisco Smart CallConnector works with the Cisco Unified Communications 540 and 560

Cisco Unified CallConnectors Cisco Unified CallConnectors

Desktop unified communications application that allows you to use a PC or phone to place or receive calls.


Windows desktop applications for call-handling that are easy to use and built especially for small businesses.


Full integration with the SBCS Unified Communications 500 series.


A quick and simple way to connect with colleagues on the first try by providing information about a person's availability and their preferred method of communication.


Streamlined communications with easy-to-use features such as contact search and quick dialing to initiate a call, email, or instant message.


More options for communicating—use your PC to place or receive calls on your Cisco Unified IP phone.


Cisco Unified CallConnectors works with the Cisco Unified Communications 520

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