Unified Communications

Telephone Systems

Telephone Systems

A Buyer's Guide

Telephone systems can help small businesses reduce costs, improve productivity, enhance collaboration, and meet their company's goals.

Telephone Systems

Telephone systems are available in a variety of configurations, offering an ever-growing range of features and benefits. The most advanced telephone systems available today run on Internet Protocol (IP) networks--the same network that many small businesses use to connect employees, devices, and information resources.

This buyer's guide can help you select from among the telephone systems currently available and outlines the best way to deploy a new phone system for your company.

When evaluating and implementing telephone systems you must consider the following three things:

  1. Understand what your employees need. Telephone systems can give your employees more tools to be more efficient. Do they need easy access to rich-media conferencing? Or do they need one phone number that simultaneously rings on multiple devices?
    Telephone systems offer many features and capabilities, including:
    • Videoconferencing
    • Mobile softphones
    • Automated attendant
    • Paging and intercom
    • Presence technology
    • Wireless IP capability
    • Integration with customer relationship management (CRM) systems
    • Unified messaging
  2. Be prepared for change. Today's telephone systems can improve how daily business transactions are conducted. For example, using wireless IP telephone systems, your sales floor staff can quickly check if an item is in stock in your warehouse, without ever having to leave a customer's side.
  3. Talk to your trusted advisor. Consult with your local service provider or reseller to make sure that your telephone systems and their features and capabilities will meet both your company's short - and long-term business goals.

 

For more information please visit: Voice and Conferencing

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