The Next Generation Contact Centre

Imagine a contact centre solution that supports voice, chat, messaging, social media and even video, to deliver a seamless customer service experience. Our report: Tomorrow's Contact Centre shows what's possible. Take a look at the preview to see more.


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5 Ways Customer Service is Being Transformed

A face-to-face conversation when you were expecting a machine, updates to your phone that remember your last conversation, starting a chat conversation and passing seamlessly to the phone - are all opportunities to surprise and delight your customers. Discover 5 ways Cisco contact centre solutions are transforming customer service.

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Personalised Customer Service: How-to Guide

From easy-to-use desktop video to collaboration room TelePresence systems, now you can engage your customers face-to-face and provide information when they need it. Cisco Collaboration reduces travel costs, improves customer satisfaction and increases productivity. This how-to guide shows how you can transform your customer service.

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