When Alex Cheatle set up lifestyle concierge service Ten UK in 1998, he didn't expect it to grow quite as fast as it did. Now with over 15,000 clients on his books, Alex explains how customers are his firm's top priority and how it made Ten UK into a true Customer King.
Firefly Tonics
As your company grows, keeping the personal touch intact can be tricky - but it's still vital to giving your customers the service they deserve. Here, co-founder of Firefly Tonics Harry Briggs tells how he and his business partner Marcus Waley-Cohen came up with new ways of keeping their clientele close on the path to becoming Customer Kings in 2009.
AnyJunk
When founder Jason Mohr left the City to set up waste disposal firm AnyJunk, he did so with the intention of putting a smile on his customers faces. The owner of the Customer Kings winning firm gives us his view on why customers are the lifeblood of every business, downturn or not.
Black Tomatoes
Tom Marchant, co-founder of Customer Kings winner Black Tomato explains how he ditched his full-time job and set up Black Tomato in 2005 with Matt Smith and James Merrett. Marchant explains how they've gone from "three people obsessively doing everything" to running an award-winning travel site, which puts the customer first.
Conosco
The downturn hasn't stood in the way of Conosco's growth, and it certainly hasn't changed their focus on the customer. Here, founder Ben Gladstone tells how his firm has been working creatively with its customers to help them weather the storm, and how this made Conosco one of Cisco's Customer Kings in 2009.
