What Will Tomorrow's Contact Centre Look Like?

Customer experience will be the top priority, according to our recent survey of 175 UK contact centre managers.

New channels will be added including social, smartphone apps and video; delivered as a fully connected customer journey.

Infographic: Tomorrow's Contact Centre Infographic - What Customers Want

Are You Tomorrow's Contact Centre Manager?

The contact centre manager is evolving to play a far more critical and pivotal role in organisations.

The new breed of contact centre manager is capable of operating at board level, is technology savvy, passionate about brand, analytical and thrives on change.

Slideshare: Tomorrow's Contact Centre Manager White Paper - Three Waves of Innovation Best Practice Guide: Performance Improvement

What Are The Challenges For IT?

First is how to keep pace and deliver everything the contact centre needs.

Second is how to achieve this while not creating a silo or pockets of technology that fall outside of corporate standards and are difficult to manage and support.

Cisco Contact Centre Solution Overview Infographic: Consumers Are Ready

Tomorrow's Contact Centre Will Be Enabled by Cisco

Gartner think so, they rank Cisco as number one in terms of 'capability to deliver'.

Cisco provides the foundation for Tomorrow's contact centre and the applications that deliver on the priorities of the contact centre manager.

View Gartner Magic Quadrant Case Study - Specsavers
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