Mills CNC Ltd
Power over Ethernet switches provide a single connection point per desk to cut cable chaos and maintenance costs.
Business Challenge
Machine tools distributor, Mills CNC Ltd, had a communication problem - between employees, customers and suppliers. The culprit; a broadband telephony and data solution that failed to deliver the promised cost savings, performance and reliability.
Operational efficiency and customer service were at risk - bad news when dealing with some of world's biggest engineering brands, including Rolls Royce and BAE Systems. Also, as sole UK distributor of lathes from Korean-based manufacturer Doosan CNC, Mills needed to be in constant touch with this critical partner.
The Solution
Now it is - thanks to Cisco's Unified Communications IP telephony system, a fibre optic high speed data link and secure wireless voice and data capabilities. And this time integrating voice and data has been a success.
Business Impact
- Assured 24x7 delivery of voice and data
- Employee flexibility, productivity and profit
- Increased efficiencies and improved call handling
What the customer says
“With Cisco's help, we've turned a crisis of communications into a catalyst for change. And the best bit… we've had no downtime since the system was installed seven months ago. I am delighted because our receptionist is smiling. And if she's happy, so am I!.”
- Nav Ahluwalia, Financial Director, Mills CNC Ltd
