{"smbHelpResponse": { "resultCode": 2, "resultMessage": "Exception while processing the VC service response xml", "eligibilityFlag": "false", "countryAvailabilityFlag": "false", "vcAccessFlag": "false", "countryCode": "US", "selectedLangCode": "en_US", "loggedIn": "No", "status": "Anonymous", "entitlement": "guest", "telephoneNumber": "", "labels": [ { "key": "SMBHELP_PRE_SALES_TITLE", "value": "Presales Technical" }, { "key": "SMBHELP_PRE_SALES_CALL_TITLE", "value": "Call" }, { "key": "SMBHELP_PRE_SALES_OPENCASE_TITLE", "value": "Open Case" }, { "key": "SMBHELP_POST_SALES_TITLE", "value": "Postsales Technical " }, { "key": "SMBHELP_POST _SALES_VISIT_TITLE" }, { "key": "SMBHELP_SALES_AND_PROGRAM_HELP_TITLE", "value": "Sales & Program
(Partner Advisor)" }, { "key": "SMBHELP_SALES_AND_PROGRAM_HELP_WEEKDAYS" }, { "key": "SMBHELP_SALES_AND_PROGRAM_HELP_CALL_TITLE", "value": "Call" }, { "key": "SMBHELP_SALES_AND_PROGRAM_HELP_CHAT_TITLE", "value": "Chat" }, { "key": "SMBHELP_LOCALE_UNAVAILABLE_TITLE", "value": "Cisco Help for Partners is not available in your region." }, { "key": "SMBHELP_LOCALE_UNAVAILABLE_TEXT_PREFIX", "value": "For more information," }, { "key": "SMBHELP_LOCALE_UNAVAILABLE_TEXT_SUFFIX", "value": "see Partner Helpline" }, { "key": "SMBHELP_LOCALE_UNAVAILABLE_TEXT_URL", "value": "http://www.cisco.com/web/partners/tools/helponline/index.html" }, { "key": "SMBHELP_SYSTEM_DOWN_TITLE", "value": "Cisco's System is currently unavailable." }, { "key": "SMBHELP_SYSTEM_DOWN_TEXT_PREFIX", "value": "Please try back another time. For information," }, { "key": "SMBHELP_SYSTEM_DOWN_TEXT_SUFFIX", "value": "see Partner Helpline" }, { "key": "SMBHELP_SYSTEM_DOWN_TEXT_URL", "value": "http://www.cisco.com/web/partners/tools/helponline/index.html" }, { "key": "BACKPACK_SMBHELP_TITLE", "value": "Help for Partners" }, { "key": "BACKPACK_SMBHELP_INFOTOOLTIP_TEXT", "value": "Help for Partners - Easy access to sales and technical support representatives via phone and on-line chat. Accelerate your sales and program capabilities with access to the right resources with the right information. " }, { "key": "BACKPACK_SMBHELP_PRE_SALES_CALL_LINKTEXT", "value": "More" }, { "key": "BACKPACK_SMBHELP_PRE_SALES_CALL_LINKTEXT_URL" }, { "key": "BACKPACK_SMBHELP_PRE_SALES_OPENCASE_LINKTEXT", "value": "Partner Helpline" }, { "key": "BACKPACK_SMBHELP_PRE_SALES_OPENCASE_LINKTEXT_URL" }, { "key": "SMBHELP_POST_SALES_VISIT_LINKTEXT", "value": "Cisco Support Home" }, { "key": "SMBHELP_POST_SALES_VISIT_LINKTEXT_URL" }, { "key": "BACKPACK_SMBHELP_SALES_AND_PROGRAM_HELP_CALL_LINKTEXT", "value": "More" }, { "key": "BACKPACK_SMBHELP_SALES_AND_PROGRAM_HELP_CALL_LINKTEXT_URL" }, { "key": "BACKPACK_SMBHELP_SALES_AND_PROGRAM_HELP_CHAT_LINKTEXT", "value": "Chat Now" }, { "key": "BACKPACK_SMBHELP_SALES_AND_PROGRAM_HELP_CHAT_LINKTEXT_URL" }, { "key": "SMBHELP_PRE_SALES_HOVERTEXT", "value": "Questions before you buy?
Get help on product capabilities, configuration and design" }, { "key": "SMBHELP_POST_SALES_HOVERTEXT", "value": "Support after you buy?
Get Support for installation, configuration, break fix and general troubleshooting." }, { "key": "SMBHELP_SALES_AND_PROGRAM_HOVERTEXT", "value": "Selling Solutions?
Get help on pricing, profitability offers, programs and resources" } ] }}