{"smbHelpResponse": {
  "resultCode": 2,
  "resultMessage": "Exception while processing the VC service response xml",
  "eligibilityFlag": "false",
  "countryAvailabilityFlag": "false",
  "vcAccessFlag": "false",
  "countryCode": "US",
  "selectedLangCode": "en_US",
  "loggedIn": "No",
  "status": "Anonymous",
  "entitlement": "guest",
  "telephoneNumber": "",
  "labels": [
    {
      "key": "SMBHELP_PRE_SALES_TITLE",
      "value": "Presales Technical"
    },
    {
      "key": "SMBHELP_PRE_SALES_CALL_TITLE",
      "value": "Call"
    },
    {
      "key": "SMBHELP_PRE_SALES_OPENCASE_TITLE",
      "value": "Open Case"
    },
    {
      "key": "SMBHELP_POST_SALES_TITLE",
      "value": "Postsales Technical "
    },
    {
      "key": "SMBHELP_POST _SALES_VISIT_TITLE"
    },
    {
      "key": "SMBHELP_SALES_AND_PROGRAM_HELP_TITLE",
      "value": "Sales & Program<br/>(Partner Advisor)"
    },
    {
      "key": "SMBHELP_SALES_AND_PROGRAM_HELP_WEEKDAYS"
    },
    {
      "key": "SMBHELP_SALES_AND_PROGRAM_HELP_CALL_TITLE",
      "value": "Call"
    },
    {
      "key": "SMBHELP_SALES_AND_PROGRAM_HELP_CHAT_TITLE",
      "value": "Chat"
    },
    {
      "key": "SMBHELP_LOCALE_UNAVAILABLE_TITLE",
      "value": "Cisco Help for Partners is not available in your region."
    },
    {
      "key": "SMBHELP_LOCALE_UNAVAILABLE_TEXT_PREFIX",
      "value": "For more information,"
    },
    {
      "key": "SMBHELP_LOCALE_UNAVAILABLE_TEXT_SUFFIX",
      "value": "see Partner Helpline"
    },
    {
      "key": "SMBHELP_LOCALE_UNAVAILABLE_TEXT_URL",
      "value": "http://www.cisco.com/web/partners/tools/helponline/index.html"
    },
    {
      "key": "SMBHELP_SYSTEM_DOWN_TITLE",
      "value": "Cisco's System is currently unavailable."
    },
    {
      "key": "SMBHELP_SYSTEM_DOWN_TEXT_PREFIX",
      "value": "Please try back another time. For information,"
    },
    {
      "key": "SMBHELP_SYSTEM_DOWN_TEXT_SUFFIX",
      "value": "see Partner Helpline"
    },
    {
      "key": "SMBHELP_SYSTEM_DOWN_TEXT_URL",
      "value": "http://www.cisco.com/web/partners/tools/helponline/index.html"
    },
    {
      "key": "BACKPACK_SMBHELP_TITLE",
      "value": "Help for Partners"
    },
    {
      "key": "BACKPACK_SMBHELP_INFOTOOLTIP_TEXT",
      "value": "Help for Partners - Easy access to sales and technical support representatives via phone and on-line chat.  Accelerate your sales and program capabilities with access to the right resources with the right information.  "
    },
    {
      "key": "BACKPACK_SMBHELP_PRE_SALES_CALL_LINKTEXT",
      "value": "More"
    },
    {
      "key": "BACKPACK_SMBHELP_PRE_SALES_CALL_LINKTEXT_URL"
    },
    {
      "key": "BACKPACK_SMBHELP_PRE_SALES_OPENCASE_LINKTEXT",
      "value": "Partner Helpline"
    },
    {
      "key": "BACKPACK_SMBHELP_PRE_SALES_OPENCASE_LINKTEXT_URL"
    },
    {
      "key": "SMBHELP_POST_SALES_VISIT_LINKTEXT",
      "value": "Cisco Support Home"
    },
    {
      "key": "SMBHELP_POST_SALES_VISIT_LINKTEXT_URL"
    },
    {
      "key": "BACKPACK_SMBHELP_SALES_AND_PROGRAM_HELP_CALL_LINKTEXT",
      "value": "More"
    },
    {
      "key": "BACKPACK_SMBHELP_SALES_AND_PROGRAM_HELP_CALL_LINKTEXT_URL"
    },
    {
      "key": "BACKPACK_SMBHELP_SALES_AND_PROGRAM_HELP_CHAT_LINKTEXT",
      "value": "Chat Now"
    },
    {
      "key": "BACKPACK_SMBHELP_SALES_AND_PROGRAM_HELP_CHAT_LINKTEXT_URL"
    },
    {
      "key": "SMBHELP_PRE_SALES_HOVERTEXT",
      "value": "Questions before you buy? <br>Get help on product capabilities, configuration and design"
    },
    {
      "key": "SMBHELP_POST_SALES_HOVERTEXT",
      "value": "Support after you buy? <br> Get Support for installation, configuration, break fix and general troubleshooting."
    },
    {
      "key": "SMBHELP_SALES_AND_PROGRAM_HOVERTEXT",
      "value": "Selling Solutions?<br>Get help on pricing, profitability offers, programs and resources"
    }
  ]
}}