Introdução
Este documento descreve como corrigir o erro de autenticação do manifesto de atualização quando a licença inteligente está habilitada no Virtual Secure Gateway.
Pré-requisitos
Requisitos
A Cisco recomenda que você tenha conhecimento destes tópicos:
- Como funciona o Smart License
- Administração do Secure Email Gateway (SEG)
Componentes Utilizados
As informações neste documento são baseadas nestas versões de software e hardware:
- Secure Email Gateway (SEG) AsyncOS na versão 12.0 ou versões posteriores
- Security Management Appliance na versão 12.0 ou versões posteriores
As informações neste documento foram criadas a partir de dispositivos em um ambiente de laboratório específico. Todos os dispositivos utilizados neste documento foram iniciados com uma configuração (padrão) inicial. Se a rede estiver ativa, certifique-se de que você entenda o impacto potencial de qualquer comando.
Problema
O dispositivo de segurança de e-mail tem uma Smart License habilitada e uma licença válida. Quando a atualização é tentada, este erro é exibido:
"Falha ao baixar a lista de atualização: falha ao autenticar com o servidor de manifesto."
Solução
1. Verifique se o servidor de manifesto apropriado está configurado em updateconfig.
Para o Secure Email Gateway virtual, o servidor de manifesto correto é update-manifests.sco.cisco.com na porta 443.
Verifique se isso é permitido nas regras de firewall.
Para revisar a configuração de atualização na CLI, execute o comando updateconfig e execute o comando oculto dynamichost:
esa> updateconfig
Service (images): Update URL:
----------------------------------------------------------------------------------------------------------------------
Feature Key updates
DLP Engine Updates Cisco IronPort Servers
PXE Engine Updates Cisco IronPort Servers
Sophos Anti-Virus definitions Cisco IronPort Servers
IronPort Anti-Spam rules Cisco IronPort Servers
Outbreak Filters rules Cisco IronPort Servers
Timezone rules Cisco IronPort Servers
Enrollment Client Updates (used to fetch certificates for URL Filtering) Cisco IronPort Servers
Support Request updates Cisco IronPort Servers
Content Scanner Updates Cisco IronPort Servers
Geo Countries Updates Cisco IronPort Servers
External Threat Feeds updates Cisco IronPort Servers
How-Tos Updates Cisco IronPort Servers
Notifications component Updates Cisco IronPort Servers
Smart License Agent Updates Cisco IronPort Servers
Mailbox Remediation Updates Cisco IronPort Servers
Talos Updates Cisco IronPort Servers
Easy Demo service Updates Cisco IronPort Servers
Cisco IronPort AsyncOS upgrades Cisco IronPort Servers
Service (list): Update URL:
----------------------------------------------------------------------------------------------------------------------
DLP Engine Updates Cisco IronPort Servers
PXE Engine Updates Cisco IronPort Servers
Sophos Anti-Virus definitions Cisco IronPort Servers
IronPort Anti-Spam rules Cisco IronPort Servers
Outbreak Filters rules Cisco IronPort Servers
Timezone rules Cisco IronPort Servers
Enrollment Client Updates (used to fetch certificates for URL Filtering) Cisco IronPort Servers
Support Request updates Cisco IronPort Servers
Content Scanner Updates Cisco IronPort Servers
Geo Countries Updates Cisco IronPort Servers
External Threat Feeds updates Cisco IronPort Servers
How-Tos Updates Cisco IronPort Servers
Notifications component Updates Cisco IronPort Servers
Smart License Agent Updates Cisco IronPort Servers
Mailbox Remediation Updates Cisco IronPort Servers
Talos Updates Cisco IronPort Servers
Easy Demo service Updates Cisco IronPort Servers
Service (list): Update URL:
----------------------------------------------------------------------------------------------------------------------
Cisco IronPort AsyncOS upgrades Cisco IronPort Servers
Update interval: 5m
Alert Interval for Disabled Automatic Engine Updates: 30d
Proxy server: http://64.X.X.X:8080
The proxy server will be used for the following services:
- Feature Key updates
- DLP Engine Updates
- PXE Engine Updates
- Sophos Anti-Virus definitions
- IronPort Anti-Spam rules
- Outbreak Filters rules
- Virus Threat Level updates
- Timezone rules
- Enrollment Client Updates (used to fetch certificates for URL Filtering)
- Support Request updates
- Content Scanner Updates
- Geo Countries Updates
- External Threat Feeds updates
- How-Tos Updates
- Notifications component Updates
- Smart License Agent Updates
- Mailbox Remediation Updates
- Talos Updates
- Easy Demo service Updates
- Cisco IronPort AsyncOS upgrades
- URL Filtering Service
- Shortened URL Support
- Advanced Phishing Protection Support
- Cisco Threat Response
- Cisco Secure Awareness
HTTPS Proxy server: http://64.102.255.40:8080
The HTTPS proxy server will be used for the following services:
- Feature Key updates
- DLP Engine Updates
- PXE Engine Updates
- Sophos Anti-Virus definitions
- IronPort Anti-Spam rules
- Outbreak Filters rules
- Timezone rules
- Enrollment Client Updates (used to fetch certificates for URL Filtering)
- Support Request updates
- Content Scanner Updates
- Geo Countries Updates
- External Threat Feeds updates
- How-Tos Updates
- Notifications component Updates
- Smart License Agent Updates
- Mailbox Remediation Updates
- Talos Updates
- Easy Demo service Updates
- Cisco IronPort AsyncOS upgrades
- SenderBase Network Participation sharing
- URL Filtering Service
- Shortened URL Support
- Cisco Threat Response
Choose the operation you want to perform:
- SETUP - Edit update configuration.
- VALIDATE_CERTIFICATES - Validate update server certificates
- TRUSTED_CERTIFICATES - Manage trusted certificates for updates
[]> dynamichost
Enter new manifest hostname:port
[update-manifests.sco.cisco.com:443]>update-manifests.sco.cisco.com:443
2. Validação da licença.
O status de autorização da licença deve ser Em conformidade:
esa> showlicense_smart
[]> SUMMARY
Feature Name License Authorization Status
----------------------------------------------------------------------------------------------------
Email Security Appliance Anti-Spam License In Compliance
Email Security Appliance Outbreak Filters In Compliance
Email Security Appliance Graymail Safe-unsubscribe Not requested
Email Security Appliance Advanced Malware Protection Reputation In Compliance
Email Security Appliance Image Analyzer Not requested
Mail Handling In Compliance
Email Security Appliance Sophos Anti-Malware In Compliance
Email Security Appliance PXE Encryption In Compliance
Email Security Appliance Advanced Malware Protection In Compliance
Email Security Appliance McAfee Anti-Malware Not requested
Email Security Appliance Intelligent Multi-Scan Not requested
Email Security Appliance External Threat Feeds In Compliance
Email Security Appliance Bounce Verification In Compliance
Email Security Appliance Data Loss Prevention In Compliance
Execute o comando showlicense para garantir que haja uma VLAN válida.
A data de término não deve expirar.
esa> showlicense
Virtual License
===============
vln VLNESA74NNNNN
begin_date dd/mm/yyyy
end_date dd/mm/yyyy
company Cisco Systems, Inc.
seats 1
country MX
serial XXXX
email XXXXXXX
issue 4dXXXXXXXXXXXXXXX
license_version 1.1
Se você obtiver a saída License has Expired, obtenha um novo arquivo XML do Global Licensing com uma nova data de expiração e um certificado válido. Carregue-o do comando CLI loadlicense.
esa>showlicense
License has Expired
Error with License.
Please try to re-initialize the system with a new license, or contact customer support for help.
3. Atualize o Secure Email Gateway.
Execute o comando upgrade e selecione a imagem desejada.
esa> upgrade
Are you sure you want to proceed with upgrade? [N]> y
Choose the operation you want to perform:
- DOWNLOADINSTALL - Downloads and installs the upgrade image (needs reboot).
- DOWNLOAD - Downloads the upgrade image.
[]> download
Upgrades available.
1. AsyncOS 14.2.3 build 027 upgrade For Email, 2023-08-13. This release is a Maintenance Deployment Refresh
2. AsyncOS 14.2.3 build 031 upgrade For Email, 2023-11-02,This release is a Maintenance Deployment Refresh
3. AsyncOS 15.0.0 build 104 upgrade For Email, 2023-08-10, This is a General Deployment release
4. AsyncOS 15.0.1 build 030 upgrade For Email, 2023-11-22, This release is a Maintenance Deployment
[4]> 3
Download of AsyncOS 15.0.0 build 104 upgrade For Email, 2023-08-10, This is a General Deployment release has started in background.
A atualização deve ser bem-sucedida. Caso encontre outro problema, entre em contato com o TAC da Cisco.
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