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Cisco Expo 2009

Cisco Expo 2009

Dia 1 - 19 Maio 2009

15:00-17:00 Cilnet
Contact Centers IP

Agenda:
» Contact Center aplicado ao Negócio
» Infra-estruturas Físicas Unificadas
15:00-17:00 EMC
VCE (Vmware, Cisco and EMC) Enabling the Virtual Datacenter
From plataforms to management


Agenda:
» The VCE initiative
» New Symmetrix V-Max
» Network Management with Voyence
» Cisco UCS (Unified Computing System)
Vitor Baptista - EMC Pre-sales Manager (Resource Management) - Germany, France, Italy, Europe South, Middle East and Africa
Eduardo Penedos - VMWare Territory Manager
Jorge Portugal - Cisco Data Center Systems Engineer

 

Dia 2 - 20 Maio 2009

15:00-17:00 CESCE em parceria com NetApp
Storage Efficiency and Cost Savings with NetApp

Agenda:
» Data Center Trends
» Ethernet for Storage
» Netapp Solutions
» Cisco Nexus
Matteo Pirelli - Senior System Engineer, Netapp
Jorge Portugal - Cisco Data Center Systems Engineer
15:00-17:00 NextiraOne
From Customer Contact to Unified Communications

Agenda:
» From Customer Contact to Unified Communications - Evolução do Mercado
» NextiraOne - Proposta de Valor em Contact Centers
Pedro Morão - Marketing & Business Development Manager, NextiraOne Portugal & Spain
» Cisco - Visão e Estratégia em Contact Centers & Unified Communications
Rui Ribeiro - UC International Product Sales Specialist, Contact Center Expert
» Desafios na Interacção com o Cliente
Daniel Nunes - Product Manager, Contact Centers & Enterprise Applications
» Casos de Estudo
Fernando Couto - Key Account Manager, Contact Center & CTI Solutions
» Testemunho de cliente - COOPROFAR
António Sá – IT Director, Cooprofar

 

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