Offers Two Levels of Services:

  • Cisco Software Application Support (SAS): provides minor and maintenance application releases; timely resolution to technical issues with 24x7x365 access to support and access to Cisco.com Knowledge Base to build in-house-expertise

  • Cisco Software Application Support Plus Upgrades (SASU): provides major upgrades as well as minor and maintenance applications releases; timely resolution to technical issues with 24x7x365 access to support and access to Cisco.com Knowledge Base to build in-house-expertise