Cisco Packaged Contact Center Enterprise

Easy-to-Install, Packaged Contact Center

Get started quickly on your mission to provide a great customer experience with Cisco Packaged Contact Center Enterprise (Packaged CCE). Improve customer loyalty, optimize first-call resolution, increase agent efficiency and retention, cut costs, and boost revenue.

Features and Capabilities

Packaged CCE is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of a smaller hardware footprint and reduced time to install and configure. Key differentiators of Packaged CCE are its simplified management interface and workflows, which provide a fast, efficient user experience for contact center agents, supervisors, and administrators.

Packaged CCE includes a comprehensive feature set from the following industry-leading products:

• Cisco Unified Contact Center Enterprise
• Cisco Unified Customer Voice Portal (for speech-enabled self-service)
• Cisco Unified Intelligence Center (for comprehensive reporting)
• Cisco Finesse web-based agent/supervisor desktop

Key media capabilities of Packaged CCE include:

• Support for inbound and outbound voice
• Support for inbound video
• Audio and video recording
• Options for email, chat, speech recognition, and social media

Packaged CCE's usability advantages include:

• Blade server support
• Web-based administration
• Simplified log collection and trace level management
• Built-in real-time system health check
• Live data real-time reporting

Business benefits of Packaged CCE include:

• Enhanced customer experiences through all contact channels
• Optimized engagement with mobile and video callers
• Cost reduction by using your existing communications infrastructure
• Increased employee productivity and lower support costs
• Flexible addition of new capabilities through standard web APIs

Additional Resources