리소스

Understanding Smart Care

Whether you are just learning about Smart Care or are have been a Smart Care partner for quite some time, the resources below will help you in every step of your journey. Resources include marketing collateral, leading practices, tools and technical documentation.

Partner Success Stories
Partner Success Stories reveal the real-life experiences of Smart Care partners. In these stories they speak honestly of the benefits and challenges and reveal their own strategies ifor optimal success with Smart Care. Partner Success Stories are not for customer viewing; they are for partners only.
Title Description Benefits
Eclipse Technology Solutions saw that Smart Care quickly gave them a greatly increased attach rate and several other great benefits.
  • Read the Case Study:
    Standard (PDF - 529 KB) | A4 (PDF - 500 KB)
In less than a year Eclipse Technology discovers numerous benefits from Smart Care including a 90% increase in their attach rate.
  • Read the benefits that Eclipse accrued from Smart Care that helped them to focus on rapidly growing their business.
ACE Finds That Every Customer is Perfect for Cisco Smart Care Service
  • Read the Case Study:
    Standard (PDF - 2.5 MB) | A4 (PDF - 1.8 MB)
The CEO of ACE explains why everyone of their customers is right for Smart Care.
  • Understand why all of ACE's different customers are the ideal customers for Smart Care and also why regular reporting is so critical to success.
PC-WARE finds Smart Care easy to sell (May 2010) In Basel, Switzerland, Michel Rueger explains why he "loves" Smart Care and has found it easy to sell and manage and provides substantial profit
  • Discussion of how easy it is to sell and manage Smart Care
ProsLink sells Smart Care by not selling (May 2010)
  • Read the Case Study:
    Standard | A4 (PDF - 783 KB)
ProsLink?s Craig Hickman in Indiana never "sells" Smart Care; he explains it. He shares his tips and techniques for talking about Smart Care with his customers
  • Low-key attitude and winning strategies for being successful with Smart Care
Resonant understands the importance of making Smart Care "your own." (May 2010)
  • Read the Case Study:
    Standard | A4 (PDF - 641 KB)
Thomas Kauhaahaa of Resonant in Texas describes how Smart Care is a "win-win" for both customer and partner.
  • Discussion of how higher level service and visibility benefit both customer and partner
Cornerstone understands the value of trust in making the sale (May 2010) Ash Bashir of Cornerstone in Dubai emphasizes the value of trust in making the Middle East Smart Care sale
  • Shows how personal trust is key winning the sale
avodaq counters concerns about cost with facts about value (May 2010)
  • Read the Case Study:
    Standard | A4 (PDF - 590 KB)
Howie Phua of avodaq, Singapore explains how he successfully speaks of Smart Care?s value , not cost when explaining Smart Care
  • How to steer customers to topic of Smart Care value not cost.
CCT Says With Cisco Smart Care Service, When a Network Problem is Discovered It?s Already 30-40% Resolved
  • Read the Case Study:
    Standard (PDF - 2.2 MB) | A4 (PDF - 2.2 MB)
CCT has found that when a network call comes in, with Smart Care, they're already 30-40% to resolution.
  • Learn how CCT usesthe information gained from Smart Care in quarterly business reviews to strengthen customer trust and build loyalty. Also understand how Smart Care's flexibility makes it easy to sell to many different types of customers.
BlueWater Likes How Cisco Smart Care Service Keeps Them Close to the Customer
  • Read the Case Study:
    Standard (PDF - 987 KB) | A4 (PDF - 1.1 MB)
BlueWater discusses how Smart Care keeps them close to the customer.
  • See how Smart Care allows optimum customer visibility and why this visibility is so important to partner business success. Also understand why pre-assessment work saves stress and time when setting up with Smart Care.

 

Customer Case Studies
Customer Case Studies are designed to be shown to customers. These stories reveal real-life business benefits that partners have brought to their customers with the Smart Care service.
Title Description Benefits
Alliant Technologies delivers proactive services to its customer through Smart Care

Aliant sells Cisco Smart Care capabilities within its AMS SmartWatch added-value package.

  • Alliant's customer, Managed Market Resources can now control costs while maintaining the highest network availability and take advantage of new technology and upgrades
Icon Integration and Cisco Smart Care

An “always on, always ready” Cisco partnership, providing greater levels of trust and confidence to both partner and customer.

  • Watch how Smart Care’s collaborative approach empowers partner and customer with greater levels of trust and confidence
FusionStorm integrates Cisco Smart Care into its own unique offering, "Point Care for Cisco" Vince Conroy, Chief Technology Officer, FusionStorm, explains how Cisco Smart Care has helped build long term relationships with their customers.
  • Learn how FusionStorm maximized Smart Care's intellectual capital with their own managed services to simplify and strengthen customer relationships
GreenPages Technology Solutions' "evergreen" contract management plus the resources of Cisco (January 2010) More than delivering a proactive services model that sets U.S.-based GreenPages apart in the marketplace, Smart Care features "evergreen" contract management for monthly recurring revenue.
  • Streamlined Contract Management
  • Proactive Network Monitoring
  • Increased Revenue
  • Market Differentiation
C4 Systems Discovers the Value of Cisco Smart Care Service (August 2009) C4 Systems discovers simpler contract management, closer customer relationships, and increased revenue with Cisco Smart Care Service
  • Streamlined Contract Management
  • Closer Customer Relationships
  • Increased Revenue
IFM Discovers the Value of Cisco Smart Care Service (August 2009) IFM's Smart Care goals include offering clients proactive, comprehensive network care while boosting its own recurring revenue
  • Proactive Network Monitoring
  • Increased Revenue
Cisco Smart Care Service: Differentiation and Growth for CWPS (May 2009) CWPS accesses the power of Cisco Smart Care Service to grow their business by differentiating themselves in the IT services market
  • Market Differentiation
  • Increased Revenue
  • Proactive Network Monitoring
  • Closer Customer Relationships
No Classes Cancelled at Swiss Business School After Implementation of Smart Care by PC-Ware (April 2009) PC-Ware teaches business school Klubschule Migros how a more reliable, secure network, thanks to Cisco Smart Care, keeps students learning even as it lowers cost and risk
  • Streamlined Contract Management
  • Proactive Network Monitoring
Smart Care Service Helps Premier Certified Partner Build Business (May 2009) Netera Network Integrations used Cisco Smart Care Service to help retain a customer and boost recurring revenue
  • Proactive Network Monitoring
  • Closer Customer Relationships
  • Increased Revenue
Cisco Select Certified Partner Delivers Peace of Mind to Customers (May 2009) ProsLink customers get the benefit of a simplified contract that covers all devices, spreads costs evenly, and manages customers' networks for performance and reliability
  • Streamlined Contract Management
  • Proactive Network Monitoring
Smart Care Helps Improve Security, Productivity and Remote Access for Welsh Housing Association (May 2009) Capital Network Solutions applies the power of Cisco Smart Care to United Welsh Housing Association to create, monitor, and manage a reliable and efficient all-Cisco network environment
  • Proactive Network Monitoring
  • Market Differentiation
Cisco Smart Care Helps IT Solutions Provider Sell Service Agreements to SMBs (May 2009) Chase Morran helps secure the Baltic Exchange's network and delivers high-value ongoing support through its Smart Care Service offering
  • Proactive Network Monitoring
  • Streamlined Contract Management
Cisco Partner Delivers More Value to SMB Customers (December 2008) Network Resources Technologies Corp. and Cisco Smart Care provide comprehensive IT services at an affordable cost, for value their customers can see and appreciate
  • Market Differentiation
  • Proactive Network Monitoring
  • Closer Customer Relationships
  • Increased Revenue
SMB Specialist Adds Value With Integrated Service (June 2008) ADCom Data brings Cisco Smart Care "peace of mind" to Leksvik Industriell Vekst AS (Liv), assuring network uptime and creating closer ties to the local business community
  • Proactive Network Monitoring
  • Closer Customer Relationships
Technology Firm Expands Managed Services Practice (December 2008) Universal E-Business Solutions enhances its managed services offering with richer features at a lower cost with Cisco Smart Care Service
  • Increased Revenue
  • Streamlined Contract Management

Note: The Smart Care Financial Tool is not currently available. Please contact your Cisco Smart Care Service Distribution Representive who can use the tool to show your own customized ROI from Smart Care margins and revenue.

Introducing Smart Care

The Smart Care Jump Start Guides provide Partners with a focused step- by -step approach to understanding the Smart Care Service and how to integrate it into their service practice quickly and well. Please note that these guides are for US/CAN only.

The Smart Care Get on Board deck introduces you to Smart Care. It tells you what it is, what benefits you and your customers can gain as well as resource and contact information. Learn more about this offer that can quickly boost your business.

How do I get started?

How much does this cost?

  • popup gifPricing and Estimate Information
    This price estimate is to be used for estimating purposes only and is not legally binding. Pricing is subject to change. Premium 4-hour service may not be available at all geographic locations. Please note this does not constitute an offer by Cisco to sell some or all of these products or services, if any. This estimate does not indicate the pricing that may be offered by any Cisco distributor or reseller for such products or services and does not include any sales tax, VAT, or duty.
  • pdf file iconPricing Framework - English (PDF - 208 KB) - Spanish (PDF - 818 KB)

Marketing Tools & Links | Data Sheets | At-a-glance | Overviews | White Papers | Q&A | Interactive Assets | Guides & Leading Practices


Data Sheets

At-A-Glance

Overviews

White Papers

Q&A

Interactive Assets

Guides & Leading Practices

Delta Training

Courseware

  • popup gifCisco Smart Care Service E-Learning - US/Can
    Outlines role-based training paths for owners/managers, account managers, systems engineers, and administrators/operations. Courseware and labs are available at no cost.
  • popup gifCisco Smart Care Service E-Learning - ROW (English | Spanish)
    Outlines role-based training paths for owners/managers, account managers, systems engineers, and administrators/operations. Courseware and labs are available at no cost.
  • Labs

    • pdf file iconRead Me First! - Training Lab Instructions (English | Spanish - Latin America) (PDF - 18.82 MB)
      Reinforce what you learned in the E-Learning course by experimenting with the Smart Care Service feature and functionality.
    • pdf file iconTraining Lab
    • pdf file iconRead Me First! - Demo Lab Guide (English | Spanish - Latin America) (PDF - 8.9 MB)
      In this robust lab, you can demonstrate to potential customers the proactive network care features that the Smart Care Service provides. This lab is focused on a technical audience.
    • Demo Lab
    • pdf file iconRead Me First! - Fast Demo Lab Guide (English | Spanish - Latin America) (PDF - 850 KB)
      In this Fast Lab, all services have been run, allowing you to demonstrate all functionality of the Smart Care Service in a compressed timeframe.
    • Fast Demo Lab

    Note: If you want to access more than one lab in succession, you must completely close your browser in between (to avoid a browser error).

    Release Notes | Service Bulletins | User Guides | Q&A | Pre-Installation | Post-Installation


    Release Notes

    Late-breaking information about the most current releases of the Smart Care Service including new features and how to upgrade your hardware appliance.

    Service Bulletins

    User Guides

    • pdf iconSmart Care HTTPS Proxy Configuration Guide (English) (PDF - 2.03 MB)
    • pdf iconSmart Care Firewall Configuration Guide (English) (PDF - 563 KB)
    • pdf iconSmart Care Guide to Troubleshooting Appliance Registration (English) (PDF - 199 KB)
      Provides a guide to troubleshooting registration of the Smart Care Network Appliance.
    • pdf iconSmart Care Quick SetUp Guide (English | Spanish) (PDF - 631 KB)
      Provides simple instructions that you can use to get Smart Care installations quickly up and running.
    • pdf iconSmart Care Configuration Guide (English | Spanish) (PDF - 1.43 MB)
      Provides information about installing the Smart Care Network Appliance and the Smart Care Network Client in the networks of your customers.
    • pdf file iconSmart Care Partner User Guide (US/CAN) (PDF - 3.96 MB)
    • pdf file iconSmart Care Partner User Guide (ROW) (English | Spanish) (PDF - 6.07 MB)
    • pdf iconSmart Care Customer User Guide (English | Spanish) (PDF - 1.37 MB)
      You can provide this guide to Smart Care to your customers. In addition to explaining to customers the role of a Smart Care partner, this guide tells customers how to access and review Smart Care reports to get the information they need.
    • pdf file iconSmart Care Business Rules and Policies - Partner version (December 2009) (PDF - 412 KB)

    Q&A

    Pre-Installation

    Post-Installation

    Smart Care Service Communities

    • Cisco Smart Care Support Community — Provides access to Cisco Smart Care tools and resources and best practices to enable partners to work together with peers and customers more efficiently and solve their own issues. Access to this community is available only to registered Smart Care partners.
    • Service Programs and Acquisition Sub-Community — Provides access to quote and contract tools, as well as self-service resources related to services programs and acquisitions for Cisco Smart Care Service.

    Have a question about the Smart Care Service?

    Send an email to the appropriate contact in your region that includes your name, company, title, and phone number.