Webex Contact Center Enterprise

Feature-rich, cloud contact center for large enterprises

Cisco Webex Contact Center Enterprise provides a comprehensive, customizable, highly secure cloud solution to meet the complex needs of the world's largest contact centers.

It is extensible via open APIs and add-on options, and backed by Cisco’s renowned security and support. Webex Contact Center Enterprise opens a path to the cloud for even the most business-critical contact centers.

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Features

Enterprise scale

With support for up to 24,000 concurrent agents, Webex Contact Center Enterprise has the proven scale, security, and features to meet the needs of today's largest enterprise cloud contact centers.

Cisco-backed solution

Trust your investment in a solution owned, managed, and operated as part of Cisco's global data centers and cloud infrastructure, coupled with adherence to Cisco's market-leading security and privacy standards for exceptional reliability, stability, and compliance.

Cloud-based platform

Webex Contact Center Enterprise is built on the Webex Platform for Contact Center. It is an open, flexible, multi-tenant cloud infrastructure that facilitates feature velocity, agility, innovation, and integration with other cloud applications.

Customizable and extensible

Cisco's open and flexible cloud platform allows you to easily integrate your contact center with your Webex applications and with other critical cloud applications. These include customer relationship management (CRM) and workforce optimization (WFO) platforms that are critical to running your business effectively.

Optimized user experience

A sophisticated, yet intuitive administration portal puts contact center operations management in the hands of the business, not IT. This frees the business to operate with a new level of speed and unburdens critical technical resources.

Resources

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