Solución de problemas del error: No se pudieron obtener los datos de licencia en la vista de voz de Unity Connection

Introducción

Este documento describe las acciones que se deben realizar cuando la versión 12.5(1) de Cisco Unity Connection (CUC) en la interfaz gráfica de usuario (GUI) muestra el mensaje de error: No se pudieron obtener los datos de la licencia. Para obtener más detalles, verifique los registros de diagnóstico de CuSlmSvr al habilitar/registrar el servicio Speechview.

Prerequisites

Requirements

Cisco recomienda que tenga conocimiento sobre estos temas:

• Cisco Unity Connection.
• Función Cisco Speechview.

Componentes Utilizados

Este documento no tiene restricciones específicas en cuanto a versiones de software y de hardware.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. Si tiene una red en vivo, asegúrese de entender el posible impacto de cualquier comando.

Análisis de registro

A medida que se indica el mensaje de error mostrado, debe recopilar los registros CuSlmSvr (Connection Smart License Manager Server en RTMT) para investigar más el problema.

El proceso comienza:

19:19:03.395 |8060,,,CuSlmSvr,3,18-08-2020 INFO [SLM-12] com.cisco.unity.slm.common.SmartLicenseUtility#isSttEnabled - STT Enabled Status :1
19:19:03.395 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbCrudOperationsImpl#get - Exceute Query : select sttdataacquired from vw_elmlicensestatus 
19:19:03.395 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#getDbConnection - Getting DB connection for executing query
19:19:03.396 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#executeQuery - Query executed succesfully
19:19:03.396 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#closeResources - closeResources Statement : DbHelper
19:19:03.396 |8060,,,CuSlmSvr,3,18-08-2020 INFO [SLM-12] com.cisco.unity.slm.common.SmartLicenseUtility#isSttDataAcquired - STTDataAquired Status :0
19:19:03.396 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbCrudOperationsImpl#get - Exceute Query : select count from UnityDirDb:vw_LicenseStatusCount where tagname='LicSTTProSubscribersMax' 
19:19:03.397 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#getDbConnection - Getting DB connection for executing query
19:19:03.402 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#executeQuery - Query executed succesfully
19:19:03.402 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.dal.DbHelper#closeResources - closeResources Statement : DbHelper
19:19:03.402 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.core.SmartLicenseManager#fetchThirdPartyKeys - Values of parameter passed in requestThirdPartyKeys method :: isLive :: true isComplianceRequired :: true thirdPartyKeysParamArr [ThirdPartyKeysParam [id=2017844434, keyId=0, name=VOUCHER_CODE, value=regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb, routing=NUANCE, action=GENERATE]]
19:19:03.403 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.DefaultCrypto#parseCertificate - getSubjectDN().getName: CN=Cisco Unity Connection,2.5.4.5=#132434643437646630342d616538392d346466362d626331352d643137633161336631353366,O=Cisco
19:19:03.403 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.DefaultCrypto#parseCertificate - getSubjectDN().toString: CN=Cisco Unity Connection, SERIALNUMBER=4d47df04-ae89-4df6-bc15-d17c1a3f153f, O=Cisco
19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#extractSubjectAlternativeNames - Entered extractSubjectAlternativeNames(null)
19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#getSUDIList - Collection<List<?>> is null, exiting - extractSubjectAlternativeNames
19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#extractSubjectAlternativeNames - returning sudiList : [], exiting extractSubjectAlternativeNames(Collection<List<?>>
19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#extractCertificateType - Entered extractCertificateType(subjectDnName = CN=Cisco Unity Connection, SERIALNUMBER=4d47df04-ae89-4df6-bc15-d17c1a3f153f, O=Cisco)
19:19:03.403 |8060,,,CuSlmSvr,3,18-08-2020 INFO [SLM-12] com.cisco.unity.slm.crypto.CustomCrypto#extractCertificateType - Matched subjectDnName - CN=Cisco Unity Connection, SERIALNUMBER=4d47df04-ae89-4df6-bc15-d17c1a3f153f, O=Cisco, pattern1=CN=.*SERIALNUMBER.*, match1=true, pattern2=O=.*SERIALNUMBER=.*CN=.*, match2=false, returning certificate = ID_CERT
19:19:03.404 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.DefaultCrypto#parseCertificate - getSubjectDN().getName: CN=MMI Signer,O=Cisco
19:19:03.404 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.DefaultCrypto#parseCertificate - getSubjectDN().toString: CN=MMI Signer, O=Cisco

El servidor solicita el VOUCHER_CODE:

19:19:03.417 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.agent.impl.MessageComposer#composeTPK - composedMesg: {"signature":{"type":"SHA-256","value":"Pf9POO6+YzchhKnZ3Q0SMamccnS/FPcoRSTdhJNyJkr0EHeDm3bU3FzUqneuKZuw4vfP3nsGP0OzwcY8tzOszcoK3JJDpi5y4wPm2IijLwGZSx0eQVatt7kXxbZ5PU25y4ZKY/egd1hANOn3E7lcLAXAgmgNR5A2exxrgkLt5pHo1mAVTSaDGag0+YqKRXxOTTyJPs1pmeIj6z7ELwWlwBD4QQANYdFj+leHChq9figxcE1ftcXHn1dy2nWl9musbfZu9B+Vb/32kusoRq/uEuxn2YbBQ3wsjq5yLQM8iDNzF7vzcZC1JsgyO3qn3jxzRYPrfhTHr2LY6WGcRcJ37g=="},"credential":null,"request":"{\"header\":{\"version\":\"1.1\",\"locale\":\"en_US.UTF-8\",\"sudi\":{\"suvi\":null,\"uuid\":\"0cd5739043bf4318aae467eacec7dbb9\",\"host_identifier\":null,\"mac_address\":null,\"udi_pid\":\"Cisco Unity Connection\",\"udi_serial_number\":\"0cd5739043bf4318aae467eacec\",\"udi_vid\":null},\"timestamp\":0,\"nonce\":\"7648446339161391345\",\"request_type\":\"THIRD_PARTY_KEY\",\"agent_actions\":null,\"connect_info\":null,\"product_instance_identifier\":\"4d47df04-ae89-4df6-bc15-d17c1a3f153f\",\"id_cert_serial_number\":\"16451298\",\"signing_cert_serial_number\":\"3\"},\"nonce\":\"7648446339161391345\",\"request_data\":\"{\\\"sudi\\\":{\\\"suvi\\\":null,\\\"uuid\\\":\\\"0cd5739043bf4318aae467eacec7dbb9\\\",\\\"host_identifier\\\":null,\\\"mac_address\\\":null,\\\"udi_pid\\\":\\\"Cisco Unity Connection\\\",\\\"udi_serial_number\\\":\\\"0cd5739043bf4318aae467eacec\\\",\\\"udi_vid\\\":null},\\\"timestamp\\\":1597792743402,\\\"nonce\\\":\\\"7648446339161391345\\\",\\\"live\\\":true,\\\"data\\\":[{\\\"id\\\":2017844434,\\\"name\\\":\\\"VOUCHER_CODE\\\",\\\"value\\\":\\\"regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb\\\",\\\"routing\\\":\\\"NUANCE\\\",\\\"action\\\":\\\"GENERATE\\\",\\\"key_id\\\":0}],\\\"product_instance_identifier\\\":\\\"4d47df04-ae89-4df6-bc15-d17c1a3f153f\\\",\\\"compliance_required\\\":true}\"}"}

El mensaje se envía a CSSM con la solicitud para obtener las claves.

19:19:03.417 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.EmbeddedGCHCommunication#sendSCHMessage - in sendMessage(), resetProfileHttpAddr to: https://tools.cisco.com/its/service/oddce/services/DDCEService
19:19:03.417 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.EmbeddedGCHCommunication#sendSCHMessage - EmbeddedGCHCommunication [callHomeProps={devUrl=https://tools.cisco.com/its/service/oddce/services/DDCEService}, url=https://tools.cisco.com/its/service/oddce/services/DDCEService, transportMode=TransportCallHome, parentFactory=com.cisco.nesla.agent.SmartAgentFactory@158cfc5, gchClient=com.callhome.service.CallHome@cb4b0, SA_PROFILE=null, dualUrl=null]
19:19:03.417 |8060,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-12] com.cisco.nesla.plugin.EmbeddedGCHCommunication#sendSCHMessage - effective Authenticator URL: https://tools.cisco.com/its/service/oddce/services/DDCEService
19:19:03.417 |8060,,,CuSlmSvr,6,18-08-2020 INFO [SLM-12] com.callhome.module.config_manager.ProfileManager#resetProfileHttpAddr - reset http url Cisco-TAC-1 for profile https://tools.cisco.com/its/service/oddce/services/DDCEService
19:19:03.418 |8060,,,CuSlmSvr,6,18-08-2020 DEBUG [SLM-12] com.callhome.module.message_processor.BaseMessage#setInternalReqData - Set request data: Session_To = http://tools.cisco.com/neddce/services/DDCEService
19:19:03.422 |8060,,,CuSlmSvr,6,18-08-2020 DEBUG [SLM-12] com.callhome.module.message_processor.BaseMessage#setInternalReqData - Set request data: Attachment_Data = {"signature":{"type":"SHA-256","value":"Pf9POO6+YzchhKnZ3Q0SMamccnS/FPcoRSTdhJNyJkr0EHeDm3bU3FzUqneuKZuw4vfP3nsGP0OzwcY8tzOszcoK3JJDpi5y4wPm2IijLwGZSx0eQVatt7kXxbZ5PU25y4ZKY/egd1hANOn3E7lcLAXAgmgNR5A2exxrgkLt5pHo1mAVTSaDGag0+YqKRXxOTTyJPs1pmeIj6z7ELwWlwBD4QQANYdFj+leHChq9figxcE1ftcXHn1dy2nWl9musbfZu9B+Vb/32kusoRq/uEuxn2YbBQ3wsjq5yLQM8iDNzF7vzcZC1JsgyO3qn3jxzRYPrfhTHr2LY6WGcRcJ37g=="},"credential":null,"request":"{\"header\":{\"version\":\"1.1\",\"locale\":\"en_US.UTF-8\",\"sudi\":{\"suvi\":null,\"uuid\":\"0cd5739043bf4318aae467eacec7dbb9\",\"host_identifier\":null,\"mac_address\":null,\"udi_pid\":\"Cisco Unity Connection\",\"udi_serial_number\":\"0cd5739043bf4318aae467eacec\",\"udi_vid\":null},\"timestamp\":0,\"nonce\":\"7648446339161391345\",\"request_type\":\"THIRD_PARTY_KEY\",\"agent_actions\":null,\"connect_info\":null,\"product_instance_identifier\":\"4d47df04-ae89-4df6-bc15-d17c1a3f153f\",\"id_cert_serial_number\":\"16451298\",\"signing_cert_serial_number\":\"3\"},\"nonce\":\"7648446339161391345\",\"request_data\":\"{\\\"sudi\\\":{\\\"suvi\\\":null,\\\"uuid\\\":\\\"0cd5739043bf4318aae467eacec7dbb9\\\",\\\"host_identifier\\\":null,\\\"mac_address\\\":null,\\\"udi_pid\\\":\\\"Cisco Unity Connection\\\",\\\"udi_serial_number\\\":\\\"0cd5739043bf4318aae467eacec\\\",\\\"udi_vid\\\":null},\\\"timestamp\\\":1597792743402,\\\"nonce\\\":\\\"7648446339161391345\\\",\\\"live\\\":true,\\\"data\\\":[{\\\"id\\\":2017844434,\\\"name\\\":\\\"VOUCHER_CODE\\\",\\\"value\\\":\\\"regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb\\\",\\\"routing\\\":\\\"NUANCE\\\",\\\"action\\\":\\\"GENERATE\\\",\\\"key_id\\\":0}],\\\"product_instance_identifier\\\":\\\"4d47df04-ae89-4df6-bc15-d17c1a3f153f\\\",\\\"compliance_required\\\":true}\"}"}
19:19:03.422 |8060,,,CuSlmSvr,6,18-08-2020 INFO [SLM-12] com.callhome.module.data.statistics.StatisticsMgr#updateSLStatistics - update Smart Lincense Statistics Data
19:19:03.429 |8060,,,CuSlmSvr,6,18-08-2020 INFO [SLM-12] com.callhome.module.message_processor.BaseMessage#makeAmlBlockAttachment - create attachment for smart_licensing_data with type inline

Luego se procesa la respuesta

19:19:04.741 |8060,,,CuSlmSvr,6,18-08-2020 DEBUG [SLM-12] com.callhome.module.message_processor.BaseMessage#processResponseMessage - Process response message

Se ve el error

19:19:04.789 |8060,,,CuSlmSvr,3,18-08-2020 ERROR [SLM-12] com.cisco.unity.slm.rpc.server.SlmRpcHandler#fetchThirdPartyKeys - Exception occured while fetching Third party key from Nesla - LicenseResponse status code: FAILED, message: Product Instance is not consuming this tag :

19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.nesla.agent.impl.AsyncResponseProcessor.processTPK(AsyncResponseProcessor.java:676)
19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.nesla.agent.impl.AsyncRequestProcessor.sendTPK(AsyncRequestProcessor.java:427)
19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.nesla.agent.impl.SmartAgentImpl.requestThirdPartyKeys(SmartAgentImpl.java:1221)
19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.unity.slm.core.SmartLicenseManager.fetchThirdPartyKeys(SmartLicenseManager.java:1206)
19:19:04.789 |8060,,,CuSlmSvr,3,com.cisco.unity.slm.rpc.server.SlmRpcHandler.fetchThirdPartyKeys(SlmRpcHandler.java:882)
19:19:04.789 |8060,,,CuSlmSvr,3,sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
19:19:04.790 |8060,,,CuSlmSvr,3,sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
19:19:04.790 |8060,,,CuSlmSvr,3,sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
19:19:04.790 |8060,,,CuSlmSvr,3,java.lang.reflect.Method.invoke(Method.java:606)
19:19:04.790 |8060,,,CuSlmSvr,3,com.retrogui.dualrpc.common.RpcWorker.processRpcCallMessage(RpcWorker.java:231)
19:19:04.790 |8060,,,CuSlmSvr,3,com.retrogui.dualrpc.common.RpcWorker.run(RpcWorker.java:75)
19:19:04.790 |8060,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-12] com.retrogui.dualrpc.common.RpcWorker#processRpcCallMessage - 29341551:Outbound message id=s79970-1597791156498-12 contains the rpc results for originating message id=c2383379-1597792743384-1

19:19:04.790 |8056,,,CuSlmSvr,3,18-08-2020 DEBUG [com.retrogui.messageserver.common.OutboundMessageHandler:hashcode=564416:sessionId=29341551] com.retrogui.messageserver.common.OutboundMessageHandler#run - 29341551:Outgoing message size. Message id=s79970-1597791156498-12, size=684 bytes

Se ve la solicitud fallida

19:10:22.430 |2334,,,CuSlmSvr,3,18-08-2020 DEBUG [SLM-11] com.cisco.unity.slm.core.SmartLicenseManager#requestLicenses - License Usage corresponding to CUC_SpeechView is 0
19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#requestEntitlement - enter requestEntitlement()
19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#requestEntitlement - entitlementTag: regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb
19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#requestEntitlement - count: 0
19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#releaseEntitlement - enter releaseEntitlement()
19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#releaseEntitlement - entitlementTag: regid.2017-04.com.cisco.CUC_SpeechView,12.0_946cef06-3332-4037-9bd3-e4705c2c7ebb
19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.AsyncRequestProcessor#sendAUTH - queue auth message, status: true
19:10:22.430 |2334,,,CuSlmSvr,4,18-08-2020 DEBUG [SLM-11] com.cisco.nesla.agent.impl.SmartAgentImpl#releaseEntitlement - exit requestEntitlement()

Solución

Normalmente, puede superar el error Failed to fetch License Data al emitir un nuevo token para el servidor CUC en el satélite y volver a registrar el servidor completo.

A continuación, intente realizar los siguientes pasos y realice una prueba más a fondo después:

Habilite la Transcripción de SpeechView de Mensajes de Voz en la Clase de Servicio: Los miembros de la clase de servicio pueden ver las transcripciones de los mensajes de voz usando un cliente IMAP configurado para acceder a los mensajes del usuario.

Procedimiento:

Paso 1. En Cisco Unity Connection Administration, expanda Class of Service y seleccione Class of Service.

Paso 2. En la página Buscar clase de servicio, seleccione la clase de servicio en la que desea habilitar la transcripción de SpeechView o crear una nueva que seleccione Agregar nuevo.

Paso 3. En la página Editar clase de servicio, en la sección Funciones de licencia, seleccione la opción Usar servicio de transcripción estándar SpeechView para habilitar la transcripción estándar. Asimismo, puede seleccionar la opción Usar servicio de transcripción SpeechView Pro para habilitar la transcripción profesional.

Paso 4. Seleccione las opciones aplicables en la sección Servicio de transcripción y seleccione Guardar. (Para obtener información sobre cada campo, vea Ayuda > Esta página).

El mensaje de error observado debe desaparecer después de que se hayan ejecutado los pasos anteriores y puede continuar con el registro del servicio Speechview.