What can you do to protect your business?
Ensure that you source your equipment directly from the authorised Cisco Channel. To check the authenticity of your reseller, please refer to www.cisco.com/go/partnerlocator
- Revise your procurement policy to include a clear, formal directive to avoid the acquisition of bootleg, counterfeit and dubiously sourced products and software.
- Ask whether the equipment is new, genuine Cisco product and not second hand or pre-owned.
- Ask for a guarantee of genuine Cisco components and no third-party or counterfeit substitutions.
- Be suspicious of prices that seem too good to be true - they probably are.
- Check that the equipment provided comes with a valid software licence, Cisco warranty and service support.
- Be wary of packaging that appears to be substandard, not original or seems to have been previously used or tampered with.
- Avoid dealing with any supplier who insists that you: order immediately to beat a price increase; take advantage of a special offer that is about to expire; reserve the last few remaining products in stock; purchase OEM specials.
- Resist Internet, email or telemarketing offers that send representatives to pick up your payment in person, or demand cash-on-delivery shipment.
- Report suspicious activity to your nearest Cisco office, or send an email to email@example.com
- Include wording such as the following in your Request For Purchase (RFP/RFI) for Cisco networking equipment:
Vendor warrants that the Cisco products are new and in their original packaging. No substitutions are to be supplied without the Buyer’s prior written consent. Vendor certifies that the products are genuine Cisco products, are entitled to a full Cisco warranty and that any related software is licensed originally to the Buyer as the original licensee authorised to use the Cisco software.