Create One-to-One Connections with Customers
The Cisco solution has helped us improve customer satisfaction and staff efficiency while at the same time increasing mortgage sales. The business case in favor of the Cisco solution stacked up quickly.
Nationwide, a U.K. financial services firm, needed better ways to attract and retain customers in a highly competitive market.
- Facilitate virtual face-to-face customer meetings with HD video, offering the same information as for an in-person consultation
- Design a system that is quickly available when customers visit a branch
- 66 percent increase in new mortgage business
- Double-digit improvement in customer net satisfaction
- 66 percent reduction in sales costs
How to Get Started with Cloud
Wherever you are on your journey to customer connections, Cisco Services can help you:
- Listen to social conversations about your organization
- Offer personalized experiences by creating an end-to-end platform that helps you interact with your customers and use data
- Prepare your infrastructure for growth and optimize it to deliver new social and industry-specific applications