Is Your Contact Center All It Can Be
Learn how to improve productivity and increase customer satisfaction.
Enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime. The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.
Exams & Recommended Training
|Required Exam(s)||Recommended Training|
|600-455 UCCED||Deploying Cisco Unified Contact Center Enterprise (DUCCE)|
|600-460 UCCEIS||Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1)
Administering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2)
The Cisco Unified Contact Center Enterprise Specialist certification is valid for two years. To recertify, pass the following before the certification expiration date:
- Pass the current version of both the UCCED exam and UCCEIS exam.
For more information, access the Cisco About Recertification page.