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Cisco Unified Contact Center Enterprise Specialist

Is Your Contact Center All It Can Be

Learn how to improve productivity and increase customer satisfaction.

UCCES

Enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime. The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.

Prerequisites

No Prerequisites

Exams & Recommended Training

Required Exam(s) Recommended Training
600-455 UCCED Deploying Cisco Unified Contact Center Enterprise (DUCCE)
600-460 UCCEIS Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1)
Administering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2)

Recertification

The Cisco Unified Contact Center Enterprise Specialist certification is valid for two years. To recertify, pass the following before the certification expiration date:

  • Pass the current version of both the UCCED exam and UCCEIS exam.

For more information, access the Cisco About Recertification page.

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