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Cisco SMARTnet Service

Cisco SMARTnet

Cisco SMARTnet Service for Rapid Problem Resolution

Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.

Cisco SMARTnet provides the following:

  • Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
  • Access to the extensive Cisco.com knowledgebase and tools
  • Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair (RFR)
  • Ongoing operating system software updates including both minor and major releases within the licensed feature set
  • Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
  • Proactive diagnostics and real-time alerts on select devices with Smart Call Home
Featured Content
Improve Network Uptime With Device Diagnostic Intelligence

Learn how Cisco SMARTnet Service with Smart Call Home solves Itron's global data center challenge.
Itron Builds a Smarter Infrastructure (PDF)
Itron Speeds Network Fault Resolution with Smart Call Home (VoD)
Itron Wins Industry Award with Cisco Services Solution (PDF)

Video Highlights

Smart Call Home Networkers Interview

Get More from Your SMARTnet Service

Find out how the Smart Call Home feature helps you resolve potential issues before your network is affected. (4:46 min)

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