Scientific Atlanta

Technical Assistance Update

A single, seamless interface enables former Scientific Atlanta customers to open and manage service requests online and by phone for both Scientific Atlanta and Cisco products.

Acquisitions, Scientific Atlanta
For Notified Customers

Note: This is a migration process. Until you have been contacted by your local office, please follow the same service request process you used previously. A representative will contact you shortly.

How to Open a Service Request

Opening a service request begins with a simple, one-time online registration process.

  • First, register for a user ID and create a profile. Your contract number must be associated with the user ID.
  • If you have any problems with the web registration process, send an email to Cisco at
  • To open a case, you will be required to provide your contract number and user ID.

To initiate or check on status of a service request:

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