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Cisco Service Contract Center (CSCC) - Cisco Systems

Cisco Service Contract Center for Partners

Quote, Order and Manage Your Cisco Service Contracts

Cisco Service Contract Center (CSCC) allows you to manage your Cisco services ordering, quoting and contract management activities in one location.



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Status Updates

Cisco Service Contract Center will be unavailable between Saturday, November 13, 12:00 a.m. (midnight), Pacific Time, and Sunday, November 14, 10:00 a.m., Pacific Time, during scheduled maintenance. You may resume the use of the tool after this time. For your specific time zone information, see the time zone chart.




Weekly System Maintenance

Cisco Service Contract Center has a regular four hour weekly maintenance that is scheduled from 12:00 to 4:00 a.m., Sunday, Pacific Time (View additional time zones). You may resume the use of the tool after this time. Thank you for your patience.

As part of the weekly maintenance, each Sunday, from 4:00 a.m. to 7:00 a.m. Pacific Time, these functions may be unavailable:

  • New Address creation: Users will not be able to perform any functions that require new address creation.
  • Ordering a quote where the Bill-to ID and Site ID are not the same: Users will not be able to order a quote where the business entity of the Bill-to ID and Site ID are not the same.
  • Address Search without a Site ID: Users who do not have a Site ID will not be able to search to create a quote.
  • New Quote: User will not be able to see Software Subscriptions. Users will still be able to access the Technical Services list of values.
  • Existing Software Subscription Quotes: User will get run-time errors during Validate and Save or Submit Order transaction.. Users will still be able to access and submit the Technical Services quotes.
  • Quote and Order Software Subscription: new and renewals