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Unified Customer Contact Center Services

Services, delivered by Cisco and our partners, help contact centers maximize customer relationships, enable richer collaboration, and accelerate technology innovations, to gain and sustain competitive advantage.

Cisco Unified Contact Center Services

Planning and Design Services

Implementation Services

Operate Services *

  • Cisco SMARTnet Service
    An award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help you maximize operational efficiency.
  • Cisco Smart Foundation Service
    Formerly SMB Support Assistant, Cisco Smart Foundation Service An entry-level technical support service that provides the support that small businesses need to help them maintain network reliability and minimize disruption to business.
  • Cisco Software Application Support Services
    Cisco Software Application Services (SAS) and Software Application Services plus Upgrades (SASU) maximize the value of your application technology with around-the-clock access to technical support and software upgrades and updates.
  • Focused Technical Support
    Provides high-touch technical support to improve an organizations operational efficiency.
  • Remote Management Services
    Help your IT team manage your advanced technology network around the clock every day for the highest availability and reliability.

* Additional Unified Contact Center scoped operate services are available. Please contact your Cisco Services Account Manager or Cisco certified partner.


Optimization Services *

Cisco Unified Contact Center Optimization Service

The Cisco Unified Contact Center Optimization Service helps identify the right changes to optimize new or existing contact center solutions.

* Additional Unified Contact Center scoped optimization services are available. Please contact your Cisco Services Account Manager or Cisco certified partner.

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