Smart Solutions Take Hotel Experience to Next Level for 25 Million Visitors by 2020
DUBAI, United Arab Emirates - December 1, 2014 - Dubai’s Smart City and tourism growth will be supported by Smart Hospitality solutions that take the guest experience to the next level, Cisco announced today.
With Smart Tourism a Dubai Smart City pillar, and 25 million visitors expected for World Expo 2020, Dubai is adding 24,000 quality rooms and serviced apartments by 2017, according to JLL.
Dubai’s hospitality sector is ideally placed to leverage the Middle East and Africa posting the world’s fastest mobile data traffic growth to 2018 to attract and retain tech-savvy global visitors.
Hotels in Dubai are rapidly implementing Cisco’s Smart Hospitality solutions that integrate voice, mobility, high-speed Internet access, and TV with existing back-office systems on a single network.
“Smart Hospitality solutions will enable Dubai to affirm its standing as one of the world’s leading tourism destination, in line with Dubai Smart City and World Expo 2020, meeting visitors’ demands from mobile apps for booking restaurants, to customized in-room offers,” said Meghan McCarthy, Regional Sales Manager for Partner Organization and Commercial Segment, Cisco UAE.
Cisco offers a wide range of scalable Connected Hotel and Hospitality technology solutions for hotels of all sizes, including room automation, video collaboration, contact center, and cloud.
Core applications, such as Cisco Jabber for instant messaging and presence, TelePresence and end points, attendant consoles, contact centers, voicemail, paging, and management enable a wide range of hospitality applications such as front of house Property Management System, virtual front desks, guest services, legacy communications, room automation, and business services.
As a result, hotels can manage and improve customer service levels, improve the guest experience with video, monetize collaboration investments, bridge legacy communication platforms, improve the in-room experience, automate inventory, and integrate call accounting.
Thanks to Smart Hospitality solutions, hotels find greater operational efficiency and improved productivity, leading to increased guest satisfaction. Hotels can drive loyalty, return visits, and new business through recommendations from guests and independent industry guides.
Guests and staff can access systems from PCs, laptops, and phones, while wireless systems allow employees to move freely around, spending more on serving guests, and reducing IT costs.
At the Sheraton Hotel and Convention Center in Ankara, Turkey, guests can access a Cisco Unified IP phone for instant maps, city guides, shops, and flights, and share experiences via mobile apps.
With IPv6-capable mobile devices growing faster in Middle East and Africa than anywhere in the world, Cisco’s Connected Mobile Experiences solutions personalizes guests’ mobile experiences with venues access, while business travelers can access secure Wi-Fi networks.
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